Medical Guardian has kept people safe since they opened their doors in 2005. They offer medical alert services for those who may need emergency services while at home or on the go. They have CSAA certified monitoring centers that are open 24 hours a day, 7 days a week and work to keep your loved ones safe.

The Good

  • Price
  • Contract
  • Warranty
  • Monitoring
  • Customer service
  • Special offers
  • Risk assessment
  • CSAA Five Diamond certified

Medical Guardian members get equipment free of charge, with no setup fees or long-term contracts. The systems are backed by a Lifetime Warranty and include access to their 24/7 monitoring centers in the event of an emergency. The Medical Guardian monitoring centers provide bilingual support available for those who cannot speak English. Medical Guardian also includes medical alert services to Canada.

  • Price: Depending on the package, Medical Guardian charges anywhere from $29.95-$49.95 for round the clock monitoring and emergency dispatch services. In addition to low monthly monitoring fees, there is no activation fee associated with setting up the account.
  • Contract: If at any point you would like to cancel your Medical Guardian services, members can do so at any point without charge.
  • Warranty: Medical Guardian offers a lifetime warranty. If for some reason the equipment is damaged, Medical Guardian will replace it.
  • Monitoring: Medical Guardian monitors 24/7 and even has equipment that detects an emergency and requires no action from the individual in order to receive help.
  • Customer Service: Medical Guardian has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.
  • Special Offers: If you sign up now, Medical Guardian is offering free activation, free equipment and free shipping at checkout.
  • Risk Assessment: Interactive feature that helps customers better identify their risk of experiencing a fall or medical emergency
  • CSAA Five Diamond Certified: This means that Medical Guardian has 100% of their central station operators certified and are committed to CSAA’s five points of excellence.

The Bad

  • Initial service agreement
  • No combo package

While Medical Guardian does offer some of the best equipment and services in the industry, there are still some aspects of their service that require additional attention prior to purchasing.

  • Initial Service Agreement: While there is no contract with Medical Guardian, there is a minimum three-month (90-day) service agreement. Medical Guardian asks that consumers try their service for at least three months before canceling. If a consumer decides they do not want to wait three months to cancel, consumers may do so. However, Medical Guardian will keep the 90-day minimum charge and consumers will then receive money back for any remaining portion of the service charges they did not use. This is not ideal for those who want to test Medical Guardian for one month, but cancellation is still possible.
  • No Combo Package: Medical Guardian does not offer a combo package at this time. This means that consumers will not be able to group multiple items together to receive a discounted rate.

The Bottom Line

Medical Guardian has proved to be an industry leader with their emergency support, quality products, and affordable service. Their In-Home, GPS and Automatic Fall-Detection features can be added on an individual basis to help keep your loved ones safe. They offer some of the best technology on the market at an affordable rate. Their recent CSAA Five Diamond certification also shows their standing and commitment to excellent customer service.

We would highly recommend them as the best company in the industry for a medical alert system.

Medical Guardian Disclaimer:
While Medical Guardian services both in the U.S. and Canada. All Canadian residents are required to have a landline in order to purchase any of Medical Guardian’s products or services. We recommend calling for further questions.

Medical Guardian System Overview


Benefits of the Medical Guardian Package are:

  • $300 in Free Equipment – No set-up fee
  • No Long Term Commitments or Contracts
  • Reliable 24/7 LIVE Monitoring and Support
  • Price Lock Guarantee Means Rates Never Increase
  • Lifetime Warranty
  • Free Ground Shipping
  • Free Lockbox and 2nd Water Resistant Alert Button with Annual Plan
  • Water Resistant Hardware Promotes Safety in the Shower

See our Medical Guardian product breakdown for more details.

 

Frequently Asked Questions


How much does Medical Guardian Cost?

Medical Guardian has four products that vary in price. Here is a price breakdown of each product:

  • Classic Guardian: $29.95/month
  • Home Guardian: $34.95/month
  • Mobile Guardian: $39.95/month
  • Premium Guardian: $49.95/month

Is there a contract?

There are no long-term contracts for any of the products. However, part of the customer agreement states that there is a minimum three-month service agreement for each product. The equipment remains the property of Medical Guardian. The monthly charge begins the day the customer receives the device. After the three-month period has expired, the contract will be automatically renewed unless either the customer or the company elects to terminate it. Customers who cancel after the three months are entitled to refund of any unused prepayments, provide the equipment is still in working order. If customers do not return the equipment, they are subject to a charge for it. The benefit of not owning the equipment is being able to have the newest gear available without having to pay a bunch for it.

How’s their monitoring?

Medical Guardian is a CSAA Five-Diamond Certified company. This CSAA certification means that a company has shown to be committed to serving the public. It is the highest recognized status for security monitoring in North America.

How’s customer service?

Superior customer service is a hallmark of Medical Guardian. The company is easy to connect with and always responsive and helpful to any questions or concerns customer may have. Medical Guardian has agents standing by to assist with any needs 24 hours a day, seven days a week. Customers may reach customer service by or by email, to which questions are answered within 24 hours. Also, Medical Guardian offers a live chat option that provides easy and swift responses to any product- or company-related questions.

Shipping & Package Details

Vimeo / Medical Guardian – via Iframely

 

For details on equipment visit Product Breakdown: A Look at Medical Guardian

Package Details


Classic Guardian:

This device has a cellular base unit, a wearable pendant and a watch button that users can have to give peace of mind in case of medical need. It has a range of 1,300 feet from base to unit, 36-hour battery life, and a water resistant necklace or wrist pendant. This simple-to-use device has emergency contacts stored, so that if an emergency occurs, loved ones are alerted to the situation. In case of emergency, the person simply pushes the button on their pendant or necklace, and a trained staff member communicates with the person through the base unit. Emergency responders are alerted to come to the person’s aid if needed.

Home Guardian:

This device requires no landline, and connects seamlessly with AT&T’s mobile network. With the convenient necklace or wrist pendant, home users can receive immediate attention at the push of a button. These personal emergency buttons have a range of up to 600 feet in any direction from the base unit. The base until carries up to 30 hours of additional backup battery life in the event of a power outage. And with emergency contacts already on file, users can stay connected with their friends, family, or emergency responders in any situation.

Mobile Guardian:

This device has a cellular base and your choice of a pendant or watch button. It also comes with a carrying case. It is ideal for use when away from the comforts of home. It works in the same fashion as the other devices, and it comes with unlimited range.

Premium Guardian:

Premium Guardian comes with a water resistant necklace button. It works in a three-step process. First, when there is a fall, the pendant detects the fall and sends a signal to a professionally trained responder. The person is connected to the responder who will then alert an EMT, whose voice will immediately reassure the person who has fallen. Then, if additional care is needed, emergency responders are dispatched to the person. Loved ones are also notified. A staff member stays on the device with the person.
The Fall Alert has 30-hour backup battery life, temperature and time LED display, and a range of 600 feet from base to unit.

 

Company Details


Warranty

All products are covered with a lifetime warranty. Customers never have to pay for service or repair.

Activation Fees

There are absolutely no activation fees or cancellation fees. The only additional fees customers will pay are when failing to return equipment (as detailed below).

Time in Business

Medical Guardian was founded in 2005.

Company Contact Information

Address: 1818 Market Street, Suite 1200

Philadelphia, PA 19103

Phone: 1-(800) 330-8394

Certified Monitoring Centers

Available information confirms that the certified Monitoring Centers are based in the U.S.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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  1. User Score

    8

    February 16th, 2017 St Paul, MN

    A friend of mine heard about this. I like that if I fall down, I can press this button and get the help that I need. I am satisfied with the product.

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  2. User Score

    10

    February 16th, 2017 Maricopa, AZ

    My children told me that I needed this service because I live alone and in the last year I’ve fallen twice and I need help getting up. I found this company online and I purchased it. So far so good, I haven’t had the necessity to use it yet, I just use it to check up and make sure that it is working. But I am glad that I haven’t fallen again.

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  3. User Score

    10

    February 16th, 2017 Batavia, OH

    My father passed away and my mother lives alone and it seemed like this would be a good choice for us. The technician who helped me set it up was extremely patient and helpful. I would give this company 10 stars.

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  4. User Score

    10

    February 16th, 2017 Sarasota, FL

    Well I’m going to be 86 in March and my son was with me but he’s not always with me and I do get through it to go and I thought what if I ever fell, now I have an iPad phone but if I fell and I was in pain or confuse, that’s probably the last thing I’ll be able to do on the iPad was to dial for help, so this way I got it around my neck and if I do fall or something happens I could just push the button. I got the whole kit, I got the bracelet, the necklace, the lock, the inside on a table, the ahh you know.. I don’t know what they call it but there’s a red and a blue button and it tells the date and the time and I guess if I had to use it I have to push the button.

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  5. User Score

    8

    February 16th, 2017 Elk River, MN

    I’m not sure what the actual name of the system is, but it is the one that has the GPS. My father lives alone and he had vertigo kick in over night. We are satisfied with everything overall, the service meets our needs.

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  6. User Score

    10

    February 16th, 2017 Menomonee Falls, WI

    We got this for my mom because she is 80. We haven’t had to use it yet, but we are very satisfied with the overall quality of everything.

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  7. User Score

    10

    February 16th, 2017 Mineral Wells, TX

    I thought it would be best to have the protection plan. It was excellent, it worked very well. Customer service was also excellent. I am perfectly happy with everything.

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  8. User Score

    10

    February 16th, 2017 Idaho Falls, ID

    We had the system with a bracelet and necklace. We are sending it all back though for a full refund.

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    2

  9. User Score

    8

    February 16th, 2017 Forest Hill, LA

    My mom has been having medical issues; she needed something so she could contact help if she fell. We haven’t had to use the system, but we haven’t had any issues. The company was very helpful and the machine is easy to understand.

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  10. User Score

    10

    February 16th, 2017 Minneapolis, MN

    I was looking on the computer for a company that would follow me we’re we went you know, I mean that had a GPS or something connected with it. I got it for me because I have fallen a few times. Everything works really good.

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  11. User Score

    10

    February 16th, 2017 Kingsland, GA

    I have Medical Guardian and I am very pleased with it. I am satisfied with everything! It was a smart choice.

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  12. User Score

    10

    February 16th, 2017 Fortville, IN

    We got medical guardian because my father’s health isn’t so good. We found it online, and we have been super pleased with it so far. Everything is very easy.

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  13. User Score

    10

    February 16th, 2017 Polo, IL

    I was thinking about getting some kind of device and was looking at the different ones that AARP magazine have and I saw their ad so I called about it.

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  14. User Score

    10

    February 16th, 2017 Tahlequah, OK

    My loved ones decided to get this for me. I like that fact that I can take it with me instead helplessly home all time. I have the fall-walk detector and I really like it.

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  15. User Score

    10

    February 16th, 2017 North Fort Myers, FL

    I needed this because I had fallen three times and I live alone, my husband died, I lived in Florida and my family lives in New York City so they wanted me to get it. I’m very happy with it! I was sitting in my chair and I have three little dogs and one of them jumped on my chest and hit the button and boy they called fast. It was a good test, I didn’t need any help but it was a good test how fast they call.

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  16. User Score

    10

    February 16th, 2017 Seattle, WA

    I got this for my mom. She fell and wasn’t found for 9 hours. Customer support was wonderful! And the system works just fine.

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  17. User Score

    4

    February 16th, 2017 Seattle, WA

    I am getting older and I live alone. I am scared that I might fall and no one will be around to help me. I went online and found this product. All sales representatives are alike, they’re all pushy. And the system doesn’t work like I thought it would.

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  18. User Score

    10

    February 16th, 2017 Kennebunkport, ME

    My Daughter found medical guardian on the internet for me. She thought that I needed this service, and I agreed because it made her happy. So far it has been very good. I have only had it for 1 month and I don’t know much about it, but I know how to use it.

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  19. User Score

    5

    February 15th, 2017 Elyria, OH

    My Mom said the wrist band makes her skin itch periodically.

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  20. User Score

    8

    February 15th, 2017 Minneapolis, MN

    My father was moving into our lower level of our home and we knew we needed something for when he was alone and so I went online and look at different services and that’s would be a good match. Customer service didn’t offer me a product that I actually wanted and I didn’t find out about it until I already had purchased something else, so I was a little annoyed about that. But the system is very easy to use and gets the job done, so everything is good.

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