Best Company Guarantee Medical Alert Logo

Medical Alert

check_circleVerified

star star star star star_half
1,662 User Reviews

8.1

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Alice Gaylord, MI

It is not perfect.it is very sensitive and goes off to easy.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Janet

Works like it's supposed too, havent had any problems whatsoever.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Annonymous

It always brings help whe I have a fall.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Annie

They have followed thru when for some reason my phone isn,t working.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Blanch

There's always a friendly response without a long wait.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anonymous Dixon, CA

very helpful in need of assistance and rated very good

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

darlene Orland, CA

It gives greater independence to my mother-in-law

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

marilyn Pinckney, MI'

been a big help with my mothers security

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sallie Jackson Selma, AL

They always respond if I accidentally push a button

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

B. Blevins Campbellsville, KY

reliable, knowledgeable customer service agents

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

C M S Whitehall, PA

Got a rude man when t trying to get a button that fit my wrist without falling off.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

B.M. Palm Coast, FL'

Very prompt at responding, to questions and assistance

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Anne Tercha Macungie, PA

Fortunately I just wear it and I never had to use it.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

JW Nampa, ID

Quick response even if it was false alarm

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Carla Mahrer for Loie Dowell Whittier, CA

They respond immediately to a call from my Mom's necklace

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

CAROLE WEISMAN The Villages, FL

THEY ARE VERY QUICK WHEN NEEDED FOR HELP.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pat Euless, TX

They were at our house quickly when needed.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

ginger Boynton Beach, FL

I mistakenly hit the button and immediately I got a call.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

JesusIsLord Humble, TX

I've had no problems with them responding to my calls.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Michael Breneman Lancaster, PA

The device and the service is very dependable.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Richard Morris Clemmons, NC

Me3dical alert is customer friendly and isalways quick responce.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Raymond Austin, TX

Because the wrist band is not working again. It has been replaced once. The Necklace does not go off when dropped. I feel I have been scammed.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Charles Charlotte, NC

Easy to set up. Friendly service. Good value.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Helen Oroville, CA

My mother has been helped numerous times

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Frankie Greenville, SC

They have been the answer to my peace of mind.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Edith Parkville, MD

Very dependable service that works!!

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

LuOuida Winnsboro, LA

Customer assistance good. Have not actually used the button yet.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Lois Seminole, FL

success three times after falling--emts arrived promptly.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Alice Apache Junction

The device no longer lights up with the green light like it used to. I am never sure if it is working or not.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Diane Tampa, FL

Sent back the equipment 3 months ago...Mom went into a nursing home.. I am still being debited.. Cannot make contact with these people !!!!

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Helen Elkridge, MD

It is a very efficient system and company

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Arla Englewood, CO

responds immediately and supplies assistance

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Chris Velgersdyk Rock Valley, IA

I've had it for a long time now and it's been a good service so far. I use it all the time.

4 years ago

star star_border star_border star_border star_border

Elizabeth Hampton & Betty Cornett Colorado Springs, CO

BE WARNED when you return the product that the company will claim they didn't receive all the parts and will continue to charge you. I returned all the parts and should have taken a photo of all the parts included in the box as proof!

1 year ago

star star_border star_border star_border star_border

Frustrated and Very Upset Carmichael, CA

They are handling my payments in the most illegal way. Taking them in to the bank and not posting them to my account. They won't give it back either! They told me to get the bank to reverse it. My bank can't and they say this is fraud!

2 years ago

star star_border star_border star_border star_border

lv49ers Fairfield, CA

Dishonest Company. We cancel their service 6 weeks ago, but they never ship prepaid return label as promised, yet they continue billing and demanding payment. Taking advantage of elderly people and expecting for us to pay shipment.

2 years ago

star star_border star_border star_border star_border

Miriam Hammerle Pipe Creek, TX

They are not helpful at all in closing an account out. I think they just plan on charging us forever even though my Mom has passed away. I'm having a hard time getting them to close the account. I am thinking about just cancelling my credit card so they can't charge me again.

3 years ago

Medical Alert Logo

Reply from Medical Alert

Hi Miriam, I am not able to see you account. I am going to send you a private message as we want to clear this up asap. Thanks for sharing your your experience. Sincerely, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

star star star star star

Donald S Beaman Santa Rosa, CA

Purchase went well, chris was respectful, helpful, so far excellent. I probably won't receive unit until next week.

3 years ago

Medical Alert Logo

Reply from Medical Alert

Hi Donald, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

star star_border star_border star_border star_border

Jaris Davis Pasadena, TX

I cancelled my Mom's Medical Alert in November and I still don't have my refund. They refund the months you didn't use when you die or in Assisted Living. It has been two months and STILL NO REFUND AS OF JANUARY 24th. I would never have Medical Alert again. When they charge my card every 6 months, they did it right on the date.

3 years ago

star star_border star_border star_border star_border

Maxine Pickering/Rick Pickering Yuma, AZ

BUYER BEWARE........ Medical alert processed a Payment through Auto pay on my Visa card in July. On October 25th we canceled service was told we would have refund within 30 days. After making several calls I’ve been told three times it has been elevated, STILL NO REFUND AS OF JANUARY 18th?

3 years ago

star star_border star_border star_border star_border

mark miller Charlotte, NC

This company performs fraudulent activities, targeting elderly people. Many cases of this listed on BBB, RipOff Report and you can read about the lawsuits. If you get suckered in, it takes an inordinate amount of effort to cancel, then they hounds you literally years with mail, phone calls, etc indicating you have delinquent balances.

4 years ago

star star_border star_border star_border star_border

lisa

paid for next day delivery never showed up and got the runaround from sales staff, customer service for 3 days trying to follow up to get my mom a device. found out on day 5 just shipped out of factory?l Not a great first impression on a very important service

4 years ago

star star_border star_border star_border star_border

Julianne Gow Saint Clair Shores, MI

When you cancel service ,you have to do all the disconnecting yourself and pay shipping and they don't stop charging for it until they receive it. Then you have to wait three weeks before they return your money. When you're over 80 it's difficult to do this.

4 years ago

star star_border star_border star_border star_border

Janice Timbers Twisp, WA

I would never recommend this company. I sent my machine back to them over a year ago. since then I have written them at least once telling them that I returned it. When I did return it I made it attention to one of their employees that I had dealt with in the past. After all this time I am still being billed $10 every single month.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Mary H McGraw Carthage, NC

Haven't received new pendant as I had requested

4 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Leah Schaefer Fort Smith, AR

I resent having to call in every month to verify that my system is working

6 months ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Philip McFarland Lexington, MA

Too bulky to be used (by me) comfortably. I'd prefer a medallion.

7 months ago

check_circle

Review Source

star star star star star

Lori Fletcher Saratoga Springs, UT

A great company we used to purchase alert bracelets at an affordable cost and knew they were just a phone call away in an emergency.

2 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

JeanMazza Glen Ellyn, IL

Need to charge once a day which doesn’t work for. me

9 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

William M Winslow Seekonk, MA

I accidently pushed the button once. unknowenly. Help came.

9 months ago