Name: Medical Alert
Rating: 4.4

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Verified Customer

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Anne Still Winnabow, NC

Service is good. Response is excellent. Button too sensitive. Rings whenever it bumps against anything.

5 years ago

Reply from Medical Alert

Hi Anne,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your system.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Diana Bone Fayetteville, NC

They cannot keep up accurately with their business contacts with customers. I've been told that we do not owe anything and in a month they are calling back to collect funds we do not owe.

5 years ago

Reply from Medical Alert

Hi Diana, We looked into this account and see you are an advocate for someone. We see that you had a couple of swaps before settling on the Mobile 365. We did issue a credit for $120.00 on 9/12/18 for the Mobile Elite Fall Detection Button. Then on 10/23 we issued another credit for the Mobile Elite for $314.55. Both of these credits were applied to your Mobile 365 Invoice. This leaves a balance on the account of $104.85 which is still owed. We apologize if no one took the time to explain this to you.

If you have any more questions, please reach out to our escalation team at 800-226-5400, Ext. 0057.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Nov. 28th, 2018

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Verified Customer

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Clara Melbourne, FL

I got it because of the price. You have to be careful with it so it doesn't go off on accident.

5 years ago

Reply from Medical Alert

Hi Clara,

Yes, we are among the lowest priced in the industry.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Martin Panama City, FL

Medical Alert is concerned about their customers. I like how easy it is to wear the device.

5 years ago

Reply from Medical Alert

Hi Martin,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous

It's too easy to set off the alarm accidentally, but they always respond immediately.

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Louise Chandler, AZ

I get a lot of medical alerts coming on, I don't know why it goes off all the time.

5 years ago

Reply from Medical Alert

Hi Louise,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Ruth

Once a month I test it and they call me back right away. I think it's a fantastic program.

5 years ago

Reply from Medical Alert

Hi Ruth,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Edith

I tried it just to see if it works and they're always there right away every time.

5 years ago

Reply from Medical Alert

Hi Edith,

Thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Arlenr Omaha, NE

Good response time. Don't like volume of response monitor. Can't hear the company respond if I am in a different room

5 years ago

Reply from Medical Alert

Hi Arlenr,

Thanks so much for your feedback! Please call with any questions about your volume button at 800-800-2036. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Gann Soddy, TN

I feel safe with my medical alert, your customer service is great and you are very courteous

5 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Laura McLeod Stephenville, TX

The bracelet is great. I can wear it all the time and i dont even realize it is there.

5 years ago

Reply from Medical Alert

Hi Laura,

Great to hear!
Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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James Morganfield, KY

When we first started with this service, they couldn't get my dad's payments going correctly. It seems like it works properly.

5 years ago

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Denver Howard Gravette, AR

I initially got Medical Alert because of the price. The response time was a little slow when I accidentally pushed it a couple times.

5 years ago

Reply from Medical Alert

Hi Denver,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Paducah, KY

My daughter recommended this device to me, and I keep it on all day. Everything works, but I haven't heard from customer support yet.

5 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Texas gal

Promptly answered and acted upon -very good quality sound and patient people on duty

5 years ago

Reply from Medical Alert

Hey Texas Girl! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Norma Smith

Tyree was informative without pushing for sales. It's also nice security and works great.

5 years ago

Reply from Medical Alert

Hi Norma,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda

I have used it an gotten excellent response when I fell and fractured my right ankle.

5 years ago

Reply from Medical Alert

Hi Brenda,

I am sorry you fell, but glad the response was quick. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Robert Carlson Enfield, CT

There wasn't really any special reason for why I got it. I don't wear it constantly, but I think it's all ok.

6 years ago

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Gerald Woehler De Pere, WI

I didn't order it, my son did a while back. When I pushed the button they came here fast.

6 years ago

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Ann Henderson, KY'

Pretty good system and ok on the price. In the beginning had a lot of trouble being charge over what I owed

6 years ago

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Del Moline, IL

I have not had a need of them yet but they they are very acomadatting on the phone.

6 years ago

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Verified Customer

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April Queens Village, NY

The device on my dads belt kept going off even though we didn't need it. It should be a watch for 24 hr monitoring instead of a necklace or waist device

6 years ago

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Verified Customer

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E.L. Lehighton, PA

We haven't really had to use it yet, but the people in customer service are very nice and helpful.

6 years ago

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Robert Nestoss Fargo, ND

We got it since it has the best deals. So far, in a normal day, nothing out of the ordinary happens. Customer service have been very nice and friendly.

6 years ago

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Gloria Stevens Grahamsville, NY

I'm on my 80's so I needed something like this. Customer service has been courteous, thoughtful, and helpful.

6 years ago

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Bernice Tanksley Albany, NY

I haven't needed it for anything other than testing, and I was satisfied with that.

6 years ago

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Charles Welch Lakeland, FL

I do the monthly device check to make sure it's working properly. I've called for help when I couldn't get up and the device works.

6 years ago

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D.T. or Anonymous Fort Myers, FL

I just go on my daily business with no problem. I have only tested it but I got a very quick response.

6 years ago

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Janice Dimattia Prairieville, LA

When I felt I needed help, I pressed the button told them so. They sent someone right up.

6 years ago

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Marie Bettis Philadelphia, TN

I just wear it. Have bumped on it accidentally a time or two. They were good people.

6 years ago

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Jill Wooster San Pedro, CA

I use this every day and it doesn't interfere with anything. I've never needed it for an emergency

6 years ago

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Veronica Hollander Annapolis, MD

Well every month I pushed that button to see that's it's working and I've always had very good luck with it

6 years ago

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Linda Small Red Bluff, CA'

They're less expensive than Philips Lifeline plus their representatives are very good. I use it all the time when I'm home.

6 years ago

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Madeline Miller

When I needed assistance they helped me remain calm and gave me clear and concise instructions.

6 years ago

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Have no idea. Riverside, CA

The res[pnce worked perfectly. (even at age 87, I love the handsome young medics it brings to me)

6 years ago

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Anonymous Lincoln, NE

The entire operation I feel needs a lot of repairs I gave up medical alert. The company needs to have a meeting and train their employees on how to do their job and how to treat the public

6 years ago

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Josephine Toledo, OH

They have been contacting me every time I accidentily cause my alarm to activate and make sure all is ok.

6 years ago

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Lela Rockwall, TX

Too heavy, to bulky, can't hide in shirt. Wanted medallion type or one for wrist. Will not renew!

6 years ago

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Jeannette Plattsburgh, NY

I've only had to use my Medical Alert once and I was extremely satisfied with the quick response.

6 years ago

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Julie Gainsville, FL

It's always worked. Firemen come and help me stand up and are always very nice and helpful.

6 years ago

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Elsie Naperville, IL

They have always responded to my need and very helpful in answering any questions I might have.

6 years ago

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Evelyn Chambersburg, PA

They have been here in a timely manner the two times I have called them. I'm very satisfied with their service.

6 years ago

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Fannie Franklinton, LA

Operators respond quickly when button goes off, even if the button is set off accidentally.

6 years ago

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Betty San Francisco, CA

the quick response and the time making sure that the feeling that things are under control.

6 years ago

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Alice Wasilla, AL

The response is very good. The necklace sometime bothers my neck. I like that I can wear it anywhere and you respond.

6 years ago

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Andrew Mountain View, CA

I accidentally hit the button to my alert ?? watch __ and less than 5 minutes the fire department was looking for me on my street which I did not know. They got a call from you guys n responded fast.

6 years ago

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Henry Molignaro Somerville, MA

I used it twice already and it was very good. They've offered a very positive experience so far.

6 years ago

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Margaret Ridgway Nalcrest, FL

Their devices have worked very well, I like using them. My family suggested I get one because I have a balance problem, and I think they've offered a very good customer service.

6 years ago

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Kathy Harrison Gaston, SC

Although the representatives did a good job, the device itself didn't work. I fell on the porch and it didn't go off. Also, I have to push the button myself if I'm away from home.

7 years ago

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Glenda Brinkman New Ulm, MN

I like it so far because they have been there when we needed them. I am definitely satisfied with their service.

7 years ago