Medical Alert is a brand under Connect America, a nationwide company founded by Kenneth Gross in 1974. The Company specializes in Personal Emergency Response Services (PERS). Based out of Broomall, Pennsylvania. The company’s system has been chosen by major retail chains such as CVS to be the main provider of medical alert services at over 7,000 store locations in 43 States.

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The Good

  • Cost of services
  • Contract
  • Monitoring
  • Battery life

Medical Alert sells both home and mobile devices, its standout feature being a long-range transmitter. At the touch of a button, the devices connect customers with professionals at a UL accredited Medical Alert emergency monitoring Center 24 hours a day, 7 days a week.

The company’s medical alert system is a multi-faceted emergency system consisting of hardware or wireless devices. Its medical alarm base unit has a powerful speakerphone located on it so that the emergency operator will be able to hear callers throughout most of the house.

Each customized Medical Alert System kit includes a base unit, a waterproof emergency button with a wrist, clip-on, and traditional pendant options. The system comes with an easy accessible waterproof button to be worn as a necklace or wristband, which communicates with a two-way speaker box base unit. The base unit is easily connected through a traditional phone line (phone jack), or to a modem and Voice Over Internet Protocol (VOIP), which communicates directly to a certified emergency operator who monitors calls 24 hours a day. This is an advantage since many medical alert systems are not compatible with VOIP. 

Cost of Services

Depending on the specific product subscription, Medical Alert charges anywhere from $27.49-$42.99 per month for round-the-clock monitoring and emergency dispatch services.


Medical Alert does require a 3-month contract to be signed for its monitoring agreement. After that, the subscription is month to month and can be canceled anytime.


In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer’s situation, staying on the line, talking them through until help arrives.

Battery Life

32-72 hour battery back-up. The pendant checks for low batteries every few hours.

Additional benefits

  • Braille characters for emergency, home, and clear functions
  • A clear button that lets user stop an alarm if pressed accidentally.
  • Distinct alarm tone to identify an emergency situation.
  • Crystal oscillator design medical alert neck pendants that are attractive, sleek-looking and more fashionable.
  • Waterproof accessories and equipment that can be worn in the bath or shower.
  • Free additional button.
  • Easy to install — plugs into any home power outlet.

The Bad

  • Additional fees and financial obligation
  • No automatic testing
  • Fraud alert
  • Cancellation caveat

The popularity of the Medical Alert brand speaks for itself. There are many pros but there are a few points that could be classified as cons, such as the following:

Additional Fees and Financial Obligation

There is a list of additional fees that consumers need to be made aware of. Such fees occur if the unit is lost or damaged. The customer will then be charged either $150 or $350, depending on the product. Also, the customer has to pay a return fee for the equipment upon canceling their monthly subscription, which they also have to cover the shipping and handling themselves. Customers are also responsible for any additional fees associated with their local emergency services (e.g. ambulance rides).

No Automatic Testing

Consumers must manually test their own alarm once a month to ensure that it is working properly. The alert system does not test itself automatically. Members have to remember to press the button to make sure it is working and connected to the call center. This is inconvenient and unpractical for an elderly customer who likely has trouble with memory already.

Fraud Alert

Since June 2013, Connect America (Medical Alert) has been targeted by an unknown company or group of people that is using the name Medical Alert in their unsolicited calls to consumers. Customers are also encouraged to contact the Attorney General to file a complaint. While Connect America has made these precautions available on their website, the company needs to take better preventative security measures of customer information going forward.

Cancellation Caveat

After the initial 3-month contract, customers can cancel anytime, with the caveat that they have to cancel with 30 days prior notice if they want to do so at no cost.

The Bottom Line

Medical Alert has a solid reputation over the 30-plus years it has been in business. Aside from the additional fees to be aware of and paying for 3 months up front, the company’s products are top of the line with plenty of worthwhile benefits. This is definitely a brand to be given top consideration when looking for a personal emergency response system and accessories.

More Information


Company Details


Due to the nature of the emergency alert services, Medical Alert does not require its customers to sign a long-term contract. Customers will be able to cancel their service at any time. The service packages are setup with customers paying an initial deposit fee that equals three months of service. This deposit fee will not be refunded within those first three months of service. Customers do not have to have reason to cancel and will be let out of any obligations without questions. They will only have to return the equipment that they have used in order to fully cancel working with Medical Alert.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Warranty Details

Must purchase Protection Plan. Emergency alert packages from Medical Alert do not come with an attached warranty. However, customers can purchase an additional Protection Plan with their service package that will cover any damages that might happen to the equipment at no cost. If the customer does not purchase this Protection Plan, they will be required to pay for the repairs or replacements made to any equipment. The prices of these repairs are as follows:

  • At-home replacement: $350
  • Mobile alert replacement: $350
  • Alert 911: $150


Medical Alert is a member of Medical Alert Monitoring Association (MAMA), which is an organization that works for quality service across the emergency alert industry. MAMA evaluates services and makes sure that every aspect of the company is up to their standards. When a company is a member of such an organization, customers can rely on the type of service they will receive.


Package Details

Customers who choose to use Medical Alert to monitor their homes and help them in an emergency will have many options available to them. They will get to customize the exact service package that will fit their needs the best. Customers will also be able to choose which type of payment plan they want to use. There are annual, quarterly, and monthly options available with some discounts for longer time period commitments. These packages and some of their details are as follows:

At Home Landline:

  • $27.49/month – Annually rate
  • $29.99/month – Semi-Annually rate
  • $32.99/month – Monthly rate
  • Help button
  • 24/7 monitoring

At Home No Landline:

  • $32.02/month – Annually rate
  • $34.99/month – Semi-Annually rate
  • $37.99/month – Monthly rate
  • Help button
  • 24/7 monitoring
  • Wireless connection

On the Go:

  • $36.66/month – Annually rate
  • $39.99/month – Semi-Annually rate
  • $42.99/month – Monthly rate
  • Help button
  • 24/7 monitoring
  • Wireless connection
  • Fall detection
  • GPS Locating


Equipment Details

Medical Alert Home Emergency Base Unit (PERS)

  • Two-way voice
  • Temporary or permanent installation
  • Braille characters
  • Speakerphone
  • Delayed silent alarm feature
  • Inactivity reporting that can be set at 8, 12, or 24 hours
  • 32-hour battery backup

Cellular Medical Alert Home System

  • 2-way voice monitoring
  • Waterproof help button with wrist strap or pendant
  • Base station with LCD display
  • No landline needed
  • AT&T network

Go Mobile Alert System

  • Two-way voice
  • Anywhere help button
  • Charger cradle
  • No landline needed
  • Home base station and waterproof help button

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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21 Medical Alert Reviews

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  1. User Score


    January 28th, 2017 Buckatunna, MS

    My mother really depends on this service and I do too if she doesn’t test the equipment when she’s suppose to they remind her thanks for taking care of her

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    January 27th, 2017 West Grove, PA

    I am feeling more secure with your equipment installed and tested.
    Mary Meese

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  3. User Score


    January 27th, 2017 Twisp, WA

    I would never recommend this company. I sent my machine back to them over a year ago. since then I have written them at least once telling them that I returned it. When I did return it I made it attention to one of their employees that I had dealt with in the past. After all this time I am still being billed $10 every single month.

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    January 23rd, 2017

    They have the worst customer service personnel ever!

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  5. User Score


    January 21st, 2017 Goodman, MO

    They are there when you need them In fact they are there all the time. Our electricity went out one day due to a storm and they called my Daughter to make sure I was alright and to tell me to give them a call as soon as the electric was back on so they could reset my machine.

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  6. User Score


    January 18th, 2017

    Jo Ann Skoda- This company is the worst. It did not work from the get=go. Kept calling them & telling them the box was faulty. They alert would go off when I didn’t even have the button round my neck. Even had the ET show up when I was watching TV & the button was laying on the table. Sure did scare me. This happened several times & I called & told them after one month & said I was returning it which I did. I was told I was getting a refund & would be charged for the day’s I had it & I said fine. Refund didn’t come. Called & was told I would receive $99.00 on my next statement which I did not get. Called again & that person said I had no refund coming because I did send it back after seven day’s. I told them it was the company’s fault because it did not work right from the beginning but they still said no. They are the worst.

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  7. User Score


    January 6th, 2017 Haymarket, VA

    My mother Died July 13, 2016. I cancelled it. Mailed the equipment back and they are still billing me. I tried to stop it but they will not quit. They took my money for a service that is no longer needed because the PATIENT IS DEAD. They are still billing me. You cannot get anyone on the phone. BUYER BEWARE! THEY WILL HURT YOUR CREDIT AND THEY DON’t give a damn that the patient is DEAD without equipment. THE WORST COMPANY ON THE PLANET

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    10 1

  8. User Score


    December 14th, 2016 Mountain City, TN

    I recently contacted company to return a never used, never registered medical alert system, I have paid company around $500,00 and explained this was not my idea and could not afford. They refused to refund any even today’s payment with system being returned today. My resources are limited and I will not even be able to purchase my medication. I find this to be predatory behavior on their part. I never even signed a contract.

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    15 2

  9. User Score


    December 14th, 2016 Brownsburg, IN

    I actually misdialed Medicares 800 number and told person who answered that I needed info on how to file Medicare claim. Never once told I wasn’t speaking to Medicare direct. Started off conversation with Medicare offering special promo for people over 60 years of age for a low cost medical alert system. Person was very rude and interrupted me several times. Unfortunately I finally caved and gave him my information. He said he’d have verification manager get on phone and then give me number for customer service. Second person gave me confirmation number and hung up instead of transferring me to customer service. My phone luckily shows numbers called so I was able to retrieve their phone number and after several attempts to get thru on landline, I tricked them by using cellphone and a person picked up. She put Roy on phone who was first person I talked to. I am reporting their company to attorney generals office in Indiana.and my order had best be cancelled or I will refuse it when it arrives. Also, notified my bank not to accept charges.

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  10. User Score


    December 12th, 2016 Monterey Park, CA

    What a rip off. I ordered this for my 87 year old mom who is very stubborn. The day I went to set it up she decided she did not want the system after all. When I called customer service to see what steps I needed to take in order to cancel service and return the system, they informed me that a refund would be issued as soon as 48 hours after they received the unit. I was informed to make sure I had the tracking number so that they may verify the return. When I called to confirm my cancellation and inquired about my refund, I was informed I was not entitled to one since I had agreed to the quarterly payment plan. When I told them that the rep I spoke to said I would be receiving a refund, they told me I was misinformed and no refund would be honored. I never even set up the unit nor used it and I’m not entitled to a refund? This company is a rip off. All they want is your money and are not there to work with you.

    Order this system at your own risk.

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    13 3

  11. User Score


    December 6th, 2016 Traverse City, MI

    Purchased bracelet, engraving was so rough it rashed my wrist. Then it kept falling off if i had a long sleeve clothing. Final time as undressing the bracelet flee off and lsnded in toilet & down the drain. Had for only a month. Called Medic Alert to grt teplacrment & tell them to NOT use a cheap clasp. They said wouldnt replace as it was my fault & should of fished it out of toilet and send it back!! Basically they didnt believe me. I have to have a id sio i had to pay full price 4 new one. Nee one i had to get a jewerly store buff the engraving smooth.
    Then why do they charge $45.00 year, esp if you dint have to have EM personel call, but should give a. Member for 20+ years luckly with no emergency issues. $45.00 year is to much for a person on tiny income

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  12. User Score


    November 9th, 2016

    Have not had to use this yet, but even when I dropped it, they immediately responded as the “drop” to them was considered a “fall” and they wanted to make sure I was alright! SO nice to know they are there if needed! They even told me not to worry when I apologized for dropping it! They just wanted, again, to make sure I was OK, and would’ve sent help had I needed it!

    Salem, OR

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    14 2

  13. User Score


    October 20th, 2016 Las Vegas, NV

    I ordered a mobile elite model for my 90 year old father who had went thru the trama of falling at home and lay on the floor for over 3 hrs. before he could get enough strength to pull himself up in the kitchen to call for help on his phone. He found an add for mobile elite model advertised in his AARP magazine so he called the company to tell them what he needed but he wanted the salesman to call me first as I had told Dad that I would pay for any service hook up and his monthly bill. The salesman called me (I live in Utah and Dad lives in Wis.) He told me that dad would be able to get service for his cell phone both at his home as well as his cabin. We ordered the model and I paid 6 months fee in advance to lower the monthly bill. Dad received the product and guess what no service in our area for ATT, called company they said to return it and we would get a full refund, lady told me that we should have never been told that we had service in his area but we didn’t. We returned product and they received it on 20 Sept. 2016. I called them and they said I would see a credit back to my credit card in 7-10 days. It is now 20 Oct. and nothing yet for the $269 they owe me. I have called 4 times and nothing but lies, one said two weeks ago that it would be credited back to my card within 48 hrs, last time I called they said my card was credited full amount on Oct. 10th (Holiday) Nope, I called my bank and they said there hadn’t been any action of that nature on my credit card. I finally called AARP and they are going to see if they can get this straightened out. Save your self a lot of grief folks and go with some one else. I’m tired of getting lied to by this company and maybe tis will help some one else from making the same mistake we did.

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    22 2

  14. User Score


    October 10th, 2016 Pomona, CA

    I got mine after a fall that resulted in a fractured pelvis. My husband has peace of mind when he isn’t home that I have someone to help me if needed. It’s worth the money to us to have the assurance.

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    9 1

  15. User Score


    September 29th, 2016 Bucyrus, OH

    I had this one for a few years until i went into assisted living, They have their own.. this was a good choice,very honest company.. Mary J. Clark

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    13 1

  16. User Score


    September 11th, 2016 Denver, CO

    I would love to try out this unit if only I could get through to customer service to activate it. Keep getting message that says they are open 7 days a week and the hours they are open yet it says they are closed. I am calling within the listed hours and have left my number for them to call back, just like the message says to do, yet I still receive no call back. This system may work great in an emergency but I have no way of knowing this

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  17. User Score


    August 6th, 2016

    I don’t have any problems except the phone numbers on the unit were wrong. I like it fine and I know it works.

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    21 1

  18. User Score


    August 5th, 2016 Fort Worth, TX

    I accidently set off the button my alert device and someone was right there. I explained what happened and received a very nice reply from the young man. This is great service.


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  19. User Score


    August 5th, 2016 Sacramento, CA

    I have only used it once, but it worked as advertised . I pushed the button and gat an immediate response,

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  20. User Score


    August 4th, 2016 Lancaster, PA

    The items I’ve checked are the ones I’ve experienced.I feel safe when I have it on in the shower and I make sure I have it on when I’m by myself.I’ve given your name and the info to a neighbor of mine.I am very pleased with the service.Thanx,Jayme R,Sullivan

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