Medical Alert is a brand under Connect America, a nationwide company founded by Kenneth Gross in 1974. The Company specializes in Personal Emergency Response Services (PERS). Based out of Broomall, Pennsylvania. The company’s system has been chosen by major retail chains such as CVS to be the main provider of medical alert services at over 7,000 store locations in 43 States.

The Good

  • Cost of services
  • Contract
  • Monitoring
  • Battery life

Medical Alert sells both home and mobile devices, its standout feature being a long-range transmitter. At the touch of a button, the devices connect customers with professionals at a UL accredited Medical Alert emergency monitoring Center 24 hours a day, 7 days a week.

The company’s medical alert system is a multi-faceted emergency system consisting of hardware or wireless devices. Its medical alarm base unit has a powerful speakerphone located on it so that the emergency operator will be able to hear callers throughout most of the house.

Each customized Medical Alert System kit includes a base unit, a waterproof emergency button with a wrist, clip-on, and traditional pendant options. The system comes with an easy accessible waterproof button to be worn as a necklace or wristband, which communicates with a two-way speaker box base unit. The base unit is easily connected through a traditional phone line (phone jack), or to a modem and Voice Over Internet Protocol (VOIP), which communicates directly to a certified emergency operator who monitors calls 24 hours a day. This is an advantage since many medical alert systems are not compatible with VOIP. 

Cost of Services

Depending on the specific product subscription, Medical Alert charges anywhere from $27.49-$42.99 per month for round-the-clock monitoring and emergency dispatch services.

Contract

Medical Alert does require a 3-month contract to be signed for its monitoring agreement. After that, the subscription is month to month and can be canceled anytime.

Monitoring

In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer’s situation, staying on the line, talking them through until help arrives.

Battery Life

32-72 hour battery back-up. The pendant checks for low batteries every few hours.

Additional benefits

  • Braille characters for emergency, home, and clear functions
  • A clear button that lets user stop an alarm if pressed accidentally.
  • Distinct alarm tone to identify an emergency situation.
  • Crystal oscillator design medical alert neck pendants that are attractive, sleek-looking and more fashionable.
  • Waterproof accessories and equipment that can be worn in the bath or shower.
  • Free additional button.
  • Easy to install — plugs into any home power outlet.

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The Bad

  • Additional fees and financial obligation
  • No automatic testing
  • Fraud alert
  • Cancellation caveat

The popularity of the Medical Alert brand speaks for itself. There are many pros but there are a few points that could be classified as cons, such as the following:

Additional Fees and Financial Obligation

There is a list of additional fees that consumers need to be made aware of. Such fees occur if the unit is lost or damaged. The customer will then be charged either $150 or $350, depending on the product. Also, the customer has to pay a return fee for the equipment upon canceling their monthly subscription, which they also have to cover the shipping and handling themselves. Customers are also responsible for any additional fees associated with their local emergency services (e.g. ambulance rides).

No Automatic Testing

Consumers must manually test their own alarm once a month to ensure that it is working properly. The alert system does not test itself automatically. Members have to remember to press the button to make sure it is working and connected to the call center. This is inconvenient and unpractical for an elderly customer who likely has trouble with memory already.

Fraud Alert

Since June 2013, Connect America (Medical Alert) has been targeted by an unknown company or group of people that is using the name Medical Alert in their unsolicited calls to consumers. Customers are also encouraged to contact the Attorney General to file a complaint. While Connect America has made these precautions available on their website, the company needs to take better preventative security measures of customer information going forward.

Cancellation Caveat

After the initial 3-month contract, customers can cancel anytime, with the caveat that they have to cancel with 30 days prior notice if they want to do so at no cost.

The Bottom Line

Medical Alert has a solid reputation over the 30-plus years it has been in business. Aside from the additional fees to be aware of and paying for 3 months up front, the company’s products are top of the line with plenty of worthwhile benefits. This is definitely a brand to be given top consideration when looking for a personal emergency response system and accessories.

More Information

 

Company Details


Contract*

Due to the nature of the emergency alert services, Medical Alert does not require its customers to sign a long-term contract. Customers will be able to cancel their service at any time. The service packages are setup with customers paying an initial deposit fee that equals three months of service. This deposit fee will not be refunded within those first three months of service. Customers do not have to have reason to cancel and will be let out of any obligations without questions. They will only have to return the equipment that they have used in order to fully cancel working with Medical Alert.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Warranty Details

Must purchase Protection Plan. Emergency alert packages from Medical Alert do not come with an attached warranty. However, customers can purchase an additional Protection Plan with their service package that will cover any damages that might happen to the equipment at no cost. If the customer does not purchase this Protection Plan, they will be required to pay for the repairs or replacements made to any equipment. The prices of these repairs are as follows:

  • At-home replacement: $350
  • Mobile alert replacement: $350
  • Alert 911: $150

Accreditations

Medical Alert is a member of Medical Alert Monitoring Association (MAMA), which is an organization that works for quality service across the emergency alert industry. MAMA evaluates services and makes sure that every aspect of the company is up to their standards. When a company is a member of such an organization, customers can rely on the type of service they will receive.

 

Package Details


Customers who choose to use Medical Alert to monitor their homes and help them in an emergency will have many options available to them. They will get to customize the exact service package that will fit their needs the best. Customers will also be able to choose which type of payment plan they want to use. There are annual, quarterly, and monthly options available with some discounts for longer time period commitments. These packages and some of their details are as follows:

At Home Landline:

  • $27.49/month – Annually rate
  • $29.99/month – Semi-Annually rate
  • $32.99/month – Monthly rate
  • Help button
  • 24/7 monitoring

At Home No Landline:

  • $32.02/month – Annually rate
  • $34.99/month – Semi-Annually rate
  • $37.99/month – Monthly rate
  • Help button
  • 24/7 monitoring
  • Wireless connection

On the Go:

  • $36.66/month – Annually rate
  • $39.99/month – Semi-Annually rate
  • $42.99/month – Monthly rate
  • Help button
  • 24/7 monitoring
  • Wireless connection
  • Fall detection
  • GPS Locating

 

Equipment Details


Medical Alert Home Emergency Base Unit (PERS)

  • Two-way voice
  • Temporary or permanent installation
  • Braille characters
  • Speakerphone
  • Delayed silent alarm feature
  • Inactivity reporting that can be set at 8, 12, or 24 hours
  • 32-hour battery backup

Cellular Medical Alert Home System

  • 2-way voice monitoring
  • Waterproof help button with wrist strap or pendant
  • Base station with LCD display
  • No landline needed
  • AT&T network

Go Mobile Alert System

  • Two-way voice
  • Anywhere help button
  • Charger cradle
  • No landline needed
  • Home base station and waterproof help button

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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160 Medical Alert Reviews

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  1. User Score

    2

    May 17th, 2017 Saint Clair Shores, MI

    When you cancel service ,you have to do all the disconnecting yourself and pay shipping and they don’t stop charging for it until they receive it. Then you have to wait three weeks before they return your money.
    When you’re over 80 it’s difficult to do this.

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    2

  2. User Score

    8

    May 10th, 2017

    they had good information and did not find any extra charges. they were very polite.

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    2

  3. User Score

    10

    April 20th, 2017 Lady Lake, FL

    I’ve had three heart attacks and I’m diabetic. I like my Medical Alert system a lot. Both the customer service and over experience is very good.

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    4

  4. User Score

    8

    April 20th, 2017 Oakland, CA

    I feel safer using it. The customer service is good.

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    4 1

  5. User Score

    10

    April 20th, 2017 St Clair, MI

    I have the pendant that I wear all the time expect when it’s charging. I’m very pleased with it I had a couple of accidental activation on it and the people who has answered those had been very kind and are glad that I’m okay. I had been dealing with another company and one time I needed them and I pressed the button and I got no answer. A friend was here with me and she ended up turning off that thing and calling 911 on her phone, also the fact that I can take this with me anywhere I go and know that if I press the button somebody’s gonna answer me were with the other company if I was away I couldn’t do that I would have to depend on dialing 911 on my phone if I could get through this if something happened so this is good that I can do this with your company and I couldn’t with the other company.

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    8

  6. User Score

    10

    April 20th, 2017 Auburn, ME

    It’s good to have it. I use it sometimes, I wear it around my neck sometimes I don’t wear it all the time but it I’m going out some place you know I will because of my balance.

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    7 1

  7. User Score

    9

    April 20th, 2017 Product/Service

    Overall, this is good – I enjoy it – I need this service ’cause I fall a lot. I’d give it a 9

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    5

  8. User Score

    10

    April 20th, 2017 Roswell, NM

    Medical Alert is fine, very happy with it. I wanted it because I’m 75 years old, I’ve got walking problems I got a whole bunch of problems wrong with me and I just feel that I needed something

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    4

  9. User Score

    8

    April 20th, 2017 Kansas City, MO

    I don’t know which one I have, but I appreciate it. I need this service because I wanted my independence. Customer service is a 10

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    6

  10. User Score

    9

    April 14th, 2017 Pomona, CA

    I have had Medical Alert for six months an,d fortunately, have not had to use it, but when I have called for any reason, their customer service was excellent. I really do like it so far.

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    7

  11. User Score

    0

    April 11th, 2017

    I bought system for my aging mother. The system seemed to work OK. But then when I cancelled the service and returned the equipment the problems started. First they claimed they never received the equipment. I sent it Certified Mail and had proof of their receipt. Then they began the phone calls claiming they would charge me for the equipment. These people that call are in my opinion as an experienced attorney are committing crimes and trying to scam good people for money. MY ADVICE IS TO NEVER DO BUSINESS WITH THIS COMPANY. when I asked to be connected with their legal department she hung up on me.

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    14

  12. User Score

    0

    April 11th, 2017 Spring Valley, NY

    I bought the Medic Alert Mesh bracelet for $39, over $50 when delivered. It comes in one size but said it could be made shorter. Made shorter it wrapped around my wrist twice. It’s huge. I asked Medic Alert to replace the band and offered to pay for it. In the end — after a half hour phone call with a customer service representative who knew absolutely nothing, I bought two rubber wristbands to replace the mesh. The only trouble is that I can’t get the Medic Alert tag off the mesh bracelet to put on the rubber bracelet. I’m not even sure how to put it on the rubber bracelet. I have now spent close to $70 on an unusable device. Extremely disappointed in this product and this company.

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    8 3

  13. User Score

    9

    April 7th, 2017

    I e used the service twice and was very pleased with the response. I would definitely recommend Medical Alert.

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    6

  14. User Score

    10

    April 4th, 2017 Quincy, MA

    The service is perfect. It’s been great when I had to use it they were wonderful. I’m very satisfied with Medical Alert.

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    6

  15. User Score

    9

    April 4th, 2017 Lansdale, PA

    It’s an interesting concept for me because I’ve fallen without being able to get up. Besides pushing the button once a month for a test, I really haven’t had to use it, however, they’ve provided an excellent service to this point. As far as my experience, they’ve just been great.

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    7

  16. User Score

    9

    April 4th, 2017 Portola, CA

    I’m very satisfied with Medical Alert. It really has been a good experience having their system.

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    6

  17. User Score

    10

    April 4th, 2017 Winter Haven, FL

    They provide an excellent Customer Service! I already used it once, and as soon as I pressed the button they called. I’m very pleased with them.

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    5

  18. User Score

    10

    April 4th, 2017 Spokane, WA

    I’m afraid of falling due to a back problem I have, and during these 2 months I’ve used it, I can say I like it very much. I haven’t had much experience with the system but I really think it’s a great thing for seniors.

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    6

  19. User Score

    10

    April 4th, 2017 Gadsden, AL

    I love using it! They were right on the ball. They called me very quickly when the little thing went off and made sure I was alright. The person I spoke with was very nice and understanding; it was just so excellent.

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    4

  20. User Score

    5

    April 4th, 2017 Onyx, CA

    After my wife passed away, I thought it was time to get Medical Alert. It was hard to set up the systems, and when I called Customer Service they didn’t know how to use it either. It’s fortunate I’ve never had to use the service yet.

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    9