Lively was founded in 2012 with independent but aging baby boomers in mind. The founders saw that the industry’s flagship product, MedicAlert, was viewed negatively by their parents and other older individuals who felt demeaned by the MedicAlert necklace (what some referred to as a “garage door opener”) or the iconic “I’ve Fallen and I Can’t Get Up” meme. They found baby boomers didn’t want to go into independent living facilities but rather stay home and live independently. Lively created a product and service to meet that need.
- Customer service
- Combo package
- Simple, easy to use equipment
- Customizable equipment
The Lively product and system is much different than the traditional medical alert system. What makes Lively unique is that they offer more than a regular emergency response system. The safety watch is designed to also provide medication reminders and step counting. Lively also will soon be providing even more mobility to seniors by announcing they will soon be pairing their safety watch with a smartphone for emergency response out the home.
The Lively system is unique because of the ability they provide family, close relatives, and/or caregivers to monitor daily steps with the consumer as well as activity monitoring according to the placement of the sensors.
Depending on the subscription, Lively charges anywhere from $22.95 to $44.95 per month for round-the clock monitoring and emergency dispatch services. There is no activation fee associated with setting up the account.
Lively offers members a monthly subscription service. There is no contract. If at any point members would like to cancel their Lively services, you can do so at any point without charge. And if you cancel within the first 60 days, you can get a full refund.
Lively offers a one-year warranty. During that period, if for some reason the equipment is damaged, they will replace it.
Lively monitors 24/7 and their safety watch detects a fall or unhealthy activity (i.e. missing and requires no action from the individual in order to receive help. Their intuitive Safety Watches provide intelligent medication reminders and daily step counting.
Lively has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.
On their products page, Lively offers a kit with the Lively Safety Watch plus one Lively Hub with built in cellular and 4 Lively Sensors so no internet is required.
Simple, easy to use equipment
Lively’s Safety Watch is designed so anyone can use it.
The Safety Watch is created to be as fashionable as possible. Soon, users will be able to choose up to 10 different color watch band combinations to match their outfit.
While some industry competitors have batteries that need to be recharged, Lively has a long-lasting replaceable battery with a backup life of 2-3 months.
- Button signal range limitations
- Initial service agreement
- Watch water resistance limitations
- Warranty limits
- Fall detection
Although Lively offers a quality product and service, there are still some aspects to be taken note of prior to purchasing.
Button Signal Range limitations
The device’s button signal range via cell phone is not 100% guaranteed. The connection may vary depending on several factors (which are not specified) but this varying connection can result in the inability to make an emergency call or detect a fall automatically.
Initial Service Agreement
While there is no contract with Lively, there is a minimum two-month service agreement. Lively asks that consumers try their service for at least two months (60 days) before canceling.
Watch water resistant limitations
Lively Water resistant watch is only designed to be submerged up to 6 inches of water. It is not intended for swimming, but is waterproof enough to allow consumers to shower with watch on.
Compared to competitors that offer a lifetime warranty, Lively only offers a one year warranty.
Lively currently does not offer automatic fall detection like many other top companies, though they have announced that it will be available starting in 2016.
Frequently Asked Questions
How much does Lively Cost?
Lively members get equipment for a one-time payment of $49.95 (with free shipping) with a $0 setup and/or activation fees and no long term contracts. The devices are backed by a one-year warranty and include access to their 24/7 monitoring centers in the event of an emergency with just the press of a button. In addition to the one-time payment for equipment Lively has a subscription cost of service that is $34.95/month. They also have bi-annual and annual plans as well. Though there is no long term contracts, Lively does have an early termination fee of $99 if you choose to discontinue service within the first year. However, a customer may return the system at anytime within the first 60 days after purchase. If the product is undamaged that customer will be issued a full refund.
Is it Easy to Install Lively?
Lively has an easy three step install and setup process. The main components require (1) plugging in the hub, (2) placing the Lively sensors around the home, and inserting the battery into the watch. After setting up the devices the user simply needs to login/create an account online to finish the process.
Does Lively require an Internet Connection?
Lively does not require any home internet access for using their system. The only internet use required is for the one-time setup which can be done on any device with internet access. Lively is operated through a cellular connection that is available to over 96% of the U.S. according the Lively.
Additional Company Details
Currently, the emergency alert services offered by Lively are only offered in one package. This package comes with an activity watch, four activity sensors, and the Lively hub. This package is designed to routinely monitor the activity of customers to track their health and well-being. Customers and their loved ones will be able to monitor the amount of movement (including step count) while being protected if an emergency should occur. This equipment will cost customers $49.95.
These products and services come with a monthly subscription for the monitoring services and the network that is utilized. This is where customers will have some options to choose what is best for their needs. There are three payment options; details of these options are as follows:
- Monthly: $34.95/month (paid monthly)
- Annually: $29.95/month ($359.40 paid annually)
- Bi-Annually: $27.95/month ($670.80 paid bi-annually)
Lively does not necessarily require its customers to sign a contract in order to use the services but does require a subscription. Customers choose which payment option (monthly, annually, or bi-annually) will fit their needs the best. If the customer chooses the monthly option but then cancels the services before the first year is completed, the customer will be charged a $99 termination fee. It is unclear whether customers who choose the other two payment options will receive refunds for the unused balance they have pre-paid.
Each customer will also have to agree to Lively’s Terms of Service before beginning coverage. The highlights of this document are as follows:
- Lively reserves the right to terminate any service, whether complete or partial, without notice to customers without reason.
- Customers are responsible to follow the Code of Conduct outlined when they are using the communication services.
- Lively has limited liability concerning the third-party entities that they work in conjunction with.
*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.
It is unclear whether or not Lively offers customers a warranty for their equipment. Customers will have to discuss this detail with customer service before purchasing a service package.
The Lively emergency alert systems use monitoring centers to help protect its customers from medical issues. These centers are all 100 percent certified by the CSAA, which is an organization that verifies all the services offered by companies like Lively. The CSAA also awarded these systems the Five Diamond award as another show of the satisfactory services.