Lively

Lively

As of January 1, 2016, Lively has been purchased by another medical alert company called GreatCall. Check out GreatCall's review.

Lively was founded in 2012 with independent but aging baby boomers in mind. The founders saw that the industry's flagship product, MedicAlert, was viewed negatively by their parents and other older individuals who felt demeaned by the MedicAlert necklace (what some referred to as a "garage door opener") or the iconic "I've Fallen and I Can't Get Up" meme. They found baby boomers didn't want to go into independent living facilities but rather stay home and live independently. Lively created a product and service to meet that need.

Rank Chart Our Score User Score
#1 9.1 8.6 Read Review
#2 8.8 9.1 Read Review
#3 6.7 8.5 Read Review
#34 3.3 2.8 Current

The Good

  • Price
  • Contract
  • Warranty
  • Monitoring
  • Customer service
  • Combo package
  • Simple, easy to use equipment
  • Customizable equipment
  • Battery

The Lively product and system is much different than the traditional medical alert system. What makes Lively unique is that they offer more than a regular emergency response system. The safety watch is designed to also provide medication reminders and step counting. Lively also will soon be providing even more mobility to seniors by announcing they will soon be pairing their safety watch with a smartphone for emergency response out the home.

The Lively system is unique because of the ability they provide family, close relatives, and/or caregivers to monitor daily steps with the consumer as well as activity monitoring according to the placement of the sensors.

Price

Depending on the subscription, Lively charges anywhere from $22.95 to $44.95 per month for round-the clock monitoring and emergency dispatch services. There is no activation fee associated with setting up the account.

Contract

Lively offers members a monthly subscription service. There is no contract. If at any point members would like to cancel their Lively services, you can do so at any point without charge. And if you cancel within the first 60 days, you can get a full refund.

Warranty

Lively offers a one-year warranty. During that period, if for some reason the equipment is damaged, they will replace it.

Monitoring

Lively monitors 24/7 and their safety watch detects a fall or unhealthy activity (i.e. missing and requires no action from the individual in order to receive help. Their intuitive Safety Watches provide intelligent medication reminders and daily step counting.

Customer Service

Lively has customer service representatives waiting to assist you whether you have questions about ordering equipment or if you are experiencing difficulty operating the system. Members have the ability to order online or by calling in, and there is an online support team prepared to answer any and all questions.

Combo Package

On their products page, Lively offers a kit with the Lively Safety Watch plus one Lively Hub with built in cellular and 4 Lively Sensors so no internet is required.

Simple, easy to use equipment

Lively's Safety Watch is designed so anyone can use it.

Customizable equipment

The Safety Watch is created to be as fashionable as possible. Soon, users will be able to choose up to 10 different color watch band combinations to match their outfit.

Battery

While some industry competitors have batteries that need to be recharged, Lively has a long-lasting replaceable battery with a backup life of 2-3 months.

The Bad

  • Button signal range limitations
  • Initial service agreement
  • Watch water resistance limitations
  • Warranty limits
  • Fall detection

Although Lively offers a quality product and service, there are still some aspects to be taken note of prior to purchasing.

Button Signal Range limitations

The device's button signal range via cell phone is not 100% guaranteed. The connection may vary depending on several factors (which are not specified) but this varying connection can result in the inability to make an emergency call or detect a fall automatically.

Initial Service Agreement

While there is no contract with Lively, there is a minimum two-month service agreement. Lively asks that consumers try their service for at least two months (60 days) before canceling.

Watch water resistant limitations

Lively Water resistant watch is only designed to be submerged up to 6 inches of water. It is not intended for swimming, but is waterproof enough to allow consumers to shower with watch on.

Warranty limits

Compared to competitors that offer a lifetime warranty, Lively only offers a one year warranty.

Fall Detection

Lively currently does not offer automatic fall detection like many other top companies, though they have announced that it will be available starting in 2016.

The Bottom Line

Lively has proved to be an innovative leader in the personal emergency response industry with 24/7 emergency support, quality products that are extremely user-friendly and an affordable subscription service. Their more fashionable, In-Home activity sensors and Automatic Fall-Detection feature help keep loved ones safe while preserving their dignity. Lively is a highly recommended company for your medical alert and personal emergency response needs. We recommend their system as a quality system that allows more daily use and monitoring than the typical medical alert system in the industry today.

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6 Lively Reviews

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  • User Score

    8

    August 31st, 2017

    Prior to Great Call acquiring Lively, the Lively devices provided great monitoring of activities With door sensors, the watch reporting steps taken and leaving/returning to the house). After the acquisition, customer service was greatly diminished and was recently nonexistent. Today's news that Great Call is discontinuing service for all Lively devices explains the poor customer service. Now, GC offers no devices to monitor in-house activity and the online ad for the watch is described as a Lively device, so assume it is no longer offered. My father refused to wear an emergency device around his neck but loved the sporty looking Lively watch which recorded steps and leaving/returning home, so did wear it. I don't why GC acquired Lively and it's great monitoring devices if they had no intention of using them.

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  • User Score

    0

    May 26th, 2017

    My Mom fell 3 times while using this device. It did not work all 3 times. On one occasion she had it around her neck and it was out of charge. On the other 2 occasions, she was not wearing it because it was not charged. On all 3 occasions, she had to drag herself to the phone to call the police. In one case, this took her one hour. As a result, she has greatly diminished use of her arms. The device has a fundamental flaw; it must be charged daily. We have shifted to another device that has a battery that lasts 6 years. I strongly urge you to consider a different device.

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  • User Score

    9

    April 20th, 2017 Kennewick, WA

    Lively is a great design that has worked well for us for over a year. There have been a couple sensor problems, but with the redundancy in the system loss of a sensor or two for a time is not an issue. By redundancy, I mean we have a front door sensor, a frig sensor, a meds sachel sensor, a wheel chair sensor in addition to a step counter. Even with two of these out of service, the system still detects and reports on the functioning of the user. The failing of Lively is in the product customer service and I suspect that correlates to the disfunction of the company that purchased Lively. I fear that Lively is going to fail from neglect and yet it is probably the best system out there.

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  • User Score

    0

    April 18th, 2017 Appleton, WI

    Totally fed up with the poor service from Great Call Lively Alert system. In less than a year I had a call button fail in the first week. Replacement failed after several months. Told it was a bad charger but when new charger arrived it still will not charge my alert device.Virtually impossible to reach a live person in a finite time waiting on line. Message always says they are unusually busy -keep holding. Operator stayed on the line for about 30 minutes with me while we waited for the Technical Dept who never answered. I left my number and return call came next day when I wasn't home. Unable to reach them since. This service does not protect my life and threatens my sanity with their lack of service.

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  • User Score

    0

    March 27th, 2017 Webb, IA

    Same here as Mr S. Been thru 5 units already. If they last a month we are lucky. Great concept, but the device doesn't want to keep up. Last two get really hot charging and don't keep a charge long. Do not recommend.

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  • User Score

    0

    December 24th, 2016 New York, NY

    Went through 6 units. They all crashed/died after no more than five days. They charged fine. Linked to my smartphone Great Call Link I could she they were charging and the state of their charge when the device was off the charger. They work fine until they fail catastrophically, they turn off, will not charge and can't be reset. . And customer service? The worst.

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