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Roberta Fearka Canyon Lake, TX

I really want notification to be made immediately by phone not text or email

3 years ago

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Reply from LifeStation

Thank you for taking the time to write a review Roberta. If you prefer notifications to be made over the phone instead, please call our customer service team so they can incorporate that into your profile.

Nov. 21st, 2018

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Owen Fernandina Beach, FL

It only works for around the house, it needs a GPS.

3 years ago

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Emil Manassas, VA

It works when I use it, it's a little expensive but I suppose it's okay.

3 years ago

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Anonymous Gilbert, AZ

They are prompt when they respond to the alarm.

3 years ago

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Anonymous Frostburg, MD

They've answered my questions and they were pretty good.

3 years ago

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Gloria Winter Springs, FL

Customer service responds very quickly to my concerns.

3 years ago

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Reply from LifeStation

Thank you for taking the time to write a review Gloria. We will always be here for any questions you may have.

Nov. 6th, 2018

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Marilyn Fort Lauderdale, FL

Only complaint that I have is the products lack of GPS.

3 years ago

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Reply from LifeStation

Thank you for taking the time to write a review Marilyn. The device that you have may not have GPS in it, but we do offer a GPS device. If you would be interested in switching to the GPS device please call our customer service team at your earliest convenience.

Nov. 6th, 2018

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Dennis Burns, TN

I would like to have a cellular option for the device.

3 years ago

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Reply from LifeStation

Thank you for taking the time to write a review Dennis. The device that you have may not have a cellular option, but we do offer products that have this option with it. If you would be interested in this option please call our customer service line at your earliest convenience and ask about the other device options that are available to you.

Nov. 6th, 2018

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Annette Waycross, GA

I didn't have a good experience with LifeStation. LifeStation only has AT&T tower GPS, which I found to be a problem.

3 years ago

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Homer Missouri City, TX

It has been easy to set up, use, and test periodically.

3 years ago

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Rosella Eckert, CO

Since a charger wasn't included, I have trouble getting the station to charge.

3 years ago

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Belinda Carrollton, MO

The only downside with Lifestation, is the very large station.

3 years ago

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Lori

The device goes off on accident very easily.

3 years ago

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Elizabeth Cincinnati, OH

I used it once when I broke my leg and it worked fine.

4 years ago

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Carol Schaafsma Honolulu, HI

Life Station is very responsive to my needs

4 years ago

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Reply from LifeStation

Thank you for taking the time to write a review Carol.

Aug. 27th, 2018

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SuzyQ

I plan to change to a medic alert that does not require charging the battery.

4 years ago

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Reply from LifeStation

Hi Suzy. If you're looking for a in home unit, those devices will never have to be charged. Unfortunately, if you're looking for a GPS device, they will always need to be charged. Luckily our device can last up to 5 days on a single charge, that's one of the longest battery life's in the industry.

Aug. 1st, 2018

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Ervin O Ristau

very bulky and in the way most of the time. I returned the unit on 6/25 and you should have it on 2/28.

4 years ago

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Reply from LifeStation

Thanks for the review Ervin.

Jul. 3rd, 2018

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KLEHR New York, NY

TOOK TOO LONG FOR OPERATOR TO RESPOND TO EMERGENCY TEST CALL

4 years ago

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Reply from LifeStation

It's unfortunate that the test felt like it took so long. We'll have a member of our Customer Service team reach out and ensure everything is connected and working properly.

Jul. 2nd, 2018

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Ester Lepola Marquette, MI

Able to get calls answered when having questions on service

4 years ago

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Reply from LifeStation

Thank you for reviewing us Ester.

Jul. 2nd, 2018

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ED WALKER

EQUIPMENT AND SERVICE VERY GOOD - HAPPY W/ PRODUCT

4 years ago

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Reply from LifeStation

That's great, Ed. Thanks for the review.

Jul. 2nd, 2018

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Jimmy Sanders Son in law

Not had to use it. Tested several times and got responses.

4 years ago

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Reply from LifeStation

Thanks for the review Jimmy.

Jul. 2nd, 2018

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Kathie B. Cavettr Memphis, TN

Too visible & too easy to set off. Would much rather have bracelet.

4 years ago

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Reply from LifeStation

Hi Kathie. Certain devices do have a wristbeand available. I'll have a member of the team reach out to further explain.

Jul. 2nd, 2018

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Jacqueline Le Put Granada Hills, CA

The wrist size is way too big for my size that I end up taking it off.

4 years ago

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Reply from LifeStation

Hi Jacqueline. Perhaps the pendant would be a better option for you. You can also attach your own wristbands to the button.

Jul. 2nd, 2018

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Lm San Jose, CA

Responder's voice is extremely hard to hear.

4 years ago

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Reply from LifeStation

Thanks for the feedback.

Jul. 2nd, 2018

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oliver

good service and good product for a good price

4 years ago

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Reply from LifeStation

Thank you for taking the time to write a review Oliver. And thank you for choosing Lifestation!

May. 31st, 2018

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Greg Gonigam Walnut, IL

They were the first one I tried and we've had some false calls on it'

4 years ago

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Reply from LifeStation

Thank you for taking the time to write a review Greg. The device has to be sensitive enough to detect any sort of fall, and because of this there are times where the device may accidentally activate if it hits a wall or experiences a drop of some kind. This accidental activation's are not uncommon and our monitoring center is trained to quickly deal with such a situation so you can go back to your day without worrying about anything.

Nov. 6th, 2018

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Joanne W. Rasheed Independence, MO

I got it since it was affordable. It's really cheap, though it's not wearable.

4 years ago

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Reply from LifeStation

Thank you for taking the time to write a review Joanne. If you are experiencing a problem with wearing our device please call our customer service line so they can try and get you a more comfortable material to use when trying to wear our device. We do have several options available and we want to make sure that our users are comfortable wearing the device since that is required for it to be as effective as possible.

Nov. 6th, 2018

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XXX Milford, DE

Time it takes to get you to answer when button is pressed

4 years ago

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Patricia Neuendorff Medina, OH

Reasonable pricing, no long-term contract

4 years ago

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Mark Hendricks Grand Rapids, MI

We gave just gotten it and haven't had to use it yet. Seems easy .

4 years ago

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Letty Simi Valley, CA

Because in an accidental trigger the order emergency contacts was not followed.

4 years ago

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Ginny Levittown, NY

Gives you peace of mind especially if you live alone.

4 years ago

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Zipidy Selma, NC'

Very good service good equipment just what was needed

4 years ago

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Renee Gladstone, MI

Took more rings to answer than I would have thought.

4 years ago

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james p mclemore Taft, TN'

Seems to take a little extra time to answer the call.

4 years ago

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anonymous West Orange, NJ'

The wristband is not sturdy and became loose very quickly

4 years ago

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Dawn Oradell, NJ'

Wish it had a GPS so my dad could go farther

4 years ago

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button Midlothian, VA

you won't replace my broken wrist button

4 years ago

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wilfriede E McCreadie Loomis, CA

Maybe more often "check-up" calls would help!?

4 years ago

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Vladimir Khasman Van Nuys, CA'

failed to provide promised services, very poor customer service, except for sales.

4 years ago

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David Baucom Monroe, NC

We have the monitor for my mother, in case she falls. They are a good service.

4 years ago

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Anonymous Madison, NJ

We got it because the price and the service seemed good.

4 years ago

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Michael Slabin Woodstock, GA

I just wear it since I'm at home all day. The medical device is fine.

4 years ago

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Pearl Nichoals Asheville, NC'

I get a fast response when I test it.

4 years ago

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E Carpentersville, IL

rEACH IS NOT AS FAR AS IT SAYS

5 years ago

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Sally San Jose, CA

They're very trustworthy and I've been very happy with it.

5 years ago

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none Hendersonville, NC

Good response and personable and helpful personnel

5 years ago

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Michael Houdart

Very good so far. Just ordered system. Sales rep answered all questions and was very professional.

2 years ago

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Reply from LifeStation

Thank you very much for taking the time to write a review Michael!

Jan. 6th, 2020

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David Syme Pompton Lakes, NJ

Very easy to setup and test. Very in expensive for in home use only. Reliable also.

2 years ago

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Reply from LifeStation

Thank you for taking the time to write a review David!

Dec. 30th, 2019

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Frank Tropea Cicero, NY

Easy to use and simple and safe for my elderly parent . Track ability is essential for my specific needs

2 years ago

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Reply from LifeStation

Thank you for taking the time to write a review Frank!

Dec. 3rd, 2019