Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.
Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.
LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.
LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:
This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.
This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home.
This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.
LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country
LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.
The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.
LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.
Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.
The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.
A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.
LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.
LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.
In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.
All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.
For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.
Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.
If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.
LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.
LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.
One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers.
Although my mother never had to use the product in an emergency (thank the Lord) it was a nice "just in case" item she relied on and so did we.
Robert M Weiss
I was very happy to have Life Station on my person at all times. It gave me a nice feeling of safety in case I fell or needed medical help. It works very well and the operator answered my test calls in a very short time.
Satisfaction is satisfactory. Have not had to use the service for which I am grateful. Not real sure how efficient it will be. Hope it will be OK. I check it 1st of each month. Had 1 false alarm.
Thankfully have not had to use it, a couple of times my husband hit the button accidentally, so we know it still works. However he forgets to put back on after he takes it off, so not sure what good it is for him, but that's his fault.
Good price. Excellent customer service. Product worked as is should. Recommend to others.
I would willing give five stars for their service. But the problem I find is with the machine. If I'm at the far end of my house which isn't too big I can't hear them or they hear me. We do hear but it is not audible, so we guess what each one is saying. In any case it is very comforting to know someone is there watching out and will come to your rescue.
My aunt has had to utilize the service at least 6 times in the past two years. Each time I was notified and emergency services were already on site when I got to her home.
My mother in law has used it a few times. Always quick to get help and to alert us. Cannot thank u enough for your service. There is no way she could be home alone without life station. Thank you!
They respond quickly. Although I have never required their services, there was a time when I was out walking the dog and set off the system accidentally and wasn't near the phone. The ambulance arrived just as I was getting back in the house.
Like how they do a check of the equipment often by making a call to my mom. She didn't quite understand that she had the "fall" sensor, but when she tossed the device on her bed, they called her to see if she was ok. Yay!...she finally realized that she should be actually wearing it!
Purchased this for my 95 year old mother who lived alone. Scheduled tests of the system with email to me that all was good was helpful in monitoring her getting assistance if needed. However, I paid extra every month for the Fall notification. When needed it did not work and she lay on the floor for a long time until she could get herself to her cell phone and call a neighbor. She wore the pendent outside her clothing as directed by company. She fell without notice and did not try to stop her fall. LifeStation stated that trying to stop her fall would not set off the alarm. Not doing these were given by the company as reasons for the pendent not registering the fall. In addition, the customer service representatives gave other excuses for why the pendent would not work. If there are so many reason why it won't work, they why sell it and charge me extra. I would not use this company again, nor recommend it.
Never worked, call in to report issue wasnt resolved. Cancellation was requested was told I needed to send device before I could cancel and payment continue to be drafted. My father fell down twice not able to use it. The second time laid on floor all night until provider reported to work at 8:00 AM. He urinated himself was shivering. I would never recommend system to anyone.
Louanne Romaneck c/o Hersh
My mother has had to use her Life Station call several times and each time, the Life Station representative responded promptly andy mom got the help she needed.
I haven't had an emergency yet so I can't attest to how well they respond. When testing I do not like to have to wait through 5 or 6 times before someone answers to find out if I'm okay. I hope they could be a little faster. That's my biggest concern. Will they answer on time?
The service is timely, kind and helpful. Each customer service representative has been wonderful to work with.
Thankfully, we have only had to use LifeStation once, and it was very effective. Our local paramedics came immediately.
I've had occasion to use LifeStation twice. The person who answered my distress call was helpful, efficient and courteous.
It is for for my mother who is 92. she likes it very much. Price is very reasonable.
Excellent service. We installed the system in my 92 year-old father's home as he lives alone. Fortunately, he has not needed to alert them for anything other than monthly tests. He has successfully tested it from different areas of his house. Recently, an electrician was making a repair at his home which required the power to be off and on for a period of time. LifeStation detected this and contacted me immediately to alert me to a possible issue with the system. Nothing was wrong but we appreciated the contact!
I got it after I fell ten times in a year. Ever since then I haven't fallen, I've been more careful, but it's good to have that backup. I know that, even if I drop the device itself, they will be on the phone instantly to talk to me and make sure I'm alright. That's pretty darn good.
I haven't had to use it yet personally. I have to contact them every month or so to check that the service is working. When I forgot to test it though, they never contacted me to notify me or to make sure that it was all alright. That's kind of a shortcoming.
I bought it for my mother and she uses it daily. It makes her feel a lot more secure about living alone. She has the bracelet and the pendant, though she hasn't had to use it yet. She does test it occasionally and it always works well. On top of that, she always feels like she knows the people on the other end, which is reassuring. Using the device is fairly simple, and the people there always do exactly what they say they're gonna do. It just works the way it's supposed to. I have complete trust in LifeStation.
William Rogers - Campbell
We haven't had to use it, but that doesn't mean we won't have to in the future. My husband wears it on his arm, which is much more acceptable to him than around his neck. It gives me a lot of security. I know I can go to the grocery store or leave the house for a while without having to run straight back. If something were to happen, they can get him help.
Customer service has always been responsive when I call them or when they call me. The person that wears it keeps it on her wrist all the time, and it works even when she's out in the yard.
Whenever I call them, the people are informative, kind, and very willing to help me. Everything has gone well when we need them, contacting people very quickly and getting help out here as soon as possible. They always make sure that I'm not hurt or anything. The EMS, or whoever they send out to help me, know exactly where to look for the key to come in and help me. Since I wear the one on the wrist, it's very easy to touch it by mistake though, but other than that I've had a good experience.
It sounded good in the advertisement and since we needed it for my father we thought we'd give it a try. Thankfully he hasn't had to use it, but it's reassuring to know that it's there if he needs it. Whenever we call for the monthly check up, everyone is pleasant and nice to my father. He usually wears the necklace and we've had no problems until now. We're just very happy with it.
I got it for my grandmother and she loves it. She can test her system whenever she wants and the guys that answer her calls always have a nice attitude. I don't have any reason to doubt them.
I know that you're supposed to carry it around on you neck at all times, but since I'm in pretty good health I just don't have it all the time. When I called them first, I didn't get anybody on the line. They had to call headquarters and change the station that I had. After that change, they always answered very promptly.
I got it for my mother since she's 87 and she is at risk of falling. She never really used it in the time she had it, we ended up moving her to assisted living a few months ago. Still, during the time we had it, it provided us with peace of mind. Customer service was also very good, they answered all of my questions, gave me the information I needed, and explained all the benefits of the program to me, no matter how long it took. It was worth the money.
We picked it for my mother since we thought it would work well for her. She is in her home alone, but she goes outside every once in awhile. She wears it around her neck and hasn't had to use it yet. It seems to be comfortable and we have no concerns.
I like that I didn't have to sign a contract to get the service. Since I had a total knee replacement and I have a heart condition, I just wear the device all day. It is very lightweight, and they respond fast. It's a nice thing to have.
We got it for my mother because they seemed fairly reasonable and, compared to other companies, they had the more reasonable prices. She uses the one that goes around the neck and also has the button that's closer to the ground. All of them have worked fine so far. In fact, she fell once in the front hallway and had to use it. They couldn't reach her because her phone was unhooked, but they still notified the paramedics and called us right away. They acted quickly and helped her. Thank God it wasn't a bad fall, but still. I hope that she won't need it again you know, but I'm happy with them and I have no reason to believe they are untrustworthy.
I live alone and I'm 90 years old. I've been very fortunate in that I haven't had to use it since I got it. Customer service does call me to check on me every once in awhile, and I know that they are there and ready for me if I never need them.
They answer right away and it always works. They're doing their job well.
We got the device for my mother, and wherever she goes or needs to be, they can get a hold of her with the device. They're very trustworthy.
It is fortunate that my mother hasn't had an occasion to use it. Still, she activated it by accident and the response she got was good.
We have the monitor for my mother, in case she falls. They are a good service.
We got it because the price and the service seemed good.
My friends got it for me at a time when I had two surgeries. They thought it'd be useful if I ever got in a bind so I could either contact them or drive myself to the emergency room. I don't wear the device when I'm at home since it's so small. Still, since I'm unsteady on my feet and wobbly all over the place, I carry the device with me whenever I go out. Customer service actually gave me the necklace device after I told them I wanted to be able to use the device while I'm outside. Other than that, I haven't had any major issues with them. Since my friends got it through Kaiser Permanente, we don't have to pay full price for the service. I only wish I had a bracelet instead of the necklace piece since it falls out of my shirt whenever I lean over. It's a bit inconvenient.
We got it since it had a built in GPS and that's what my boyfriend needed. When we talked to the salespeople they were really nice to talk to and seemed concerned about us. They mailed us the button through overnight shipping and it got here right away. We've only tested it so far, but somebody came on right away and asked us how he was doing and everything. They were very courteous and pleasant to talk to and really cared about us. Customer service is very caring and understand what you're going through, they get you the help you need right away. The device itself is not really big or small, he just wears it around his neck and hardly ever notices that it's there.
I haven't had a need to use it so far, though I test it once a month. What surprised me was that I didn't test it for 2 months and I never got a call from them.
M.M. or Anonymous
The price is reasonable and the equipment works. Thank goodness I've never had to use it, but I keep it as a safety device. Customer support is fine, they always respond whenever I have to call them. The device itself is fine, I have the band on the wrist. It just gives me peace of mind when I'm alone in the house.
I got it since it seemed so much better than the last device I had, especially since it has GPS. So far I haven't actually used it, but I put it around my neck. The only thing is that it's so sensitive that even if I hardly move, it still goes off. They always contact me immediately when something goes wrong though.
I haven't had to use the device, though I think that it is portable and easy to use. I like that I can use it outside the home too.
I needed the device for a family member. I haven't had to use it, but they always wear it around their neck. The billing should be improved.
My daughter researched the device for me. I've used it several times when I fell and got picked up and taken to the hospital. They are always very prompt. I wear the bracelet and it has been really handy. I feel safer with it. In general I don't like paying, but they are good and I'm already well established with them.
The service was offered by my insurance company, so I decided to go with them. I haven't had to use it, but it has been great. The device works very well, and whenever we called the emergency people they came here right away. They contacted the people that were on my list and everything has worked really well. They have been very quick at responding, stay on the phone with me, and talk to me while the emergency people come. They even follow up with me the next day. They don't really need to do that, but that type of service is great. My only complaint is with the device itself, I think it has a glitch with the fall detection feature. It has gone off without me pushing the button and I've received unnecessary calls.
My mother was living alone and I was worried about her, so I got the device so she could have that protection. She never had to use it thank God, but every time we had a problem they were very helpful. In fact, during the buying process we had to make a change since my ex wife was paying for it at that time. We had no problem with that and everything went smoothly. Recently, we moved her back in with us but we decided we were still going to keep it.
I got the device for my mother and it works just fine. It works as required every time and it's very handy especially since my mother moves from our place to my sister's. It is pretty easy to get the address changed if needed, though I've been asked to restore address every time she moves. Customer service has been very courteous and I think they're doing a good job.
I fell once and used it. They answered immediately and called my daughter who was first on my list. The ambulance came later and I was just fine, they helped me get up and then left. They have responded well. The only thing I don't like is the necklace part. I'd rather have the bracelet since the necklace cord doesn't look good with a low neck garment.