Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.
Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.
LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.
LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:
This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.
This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home.
This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.
LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country
LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.
The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.
LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.
Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.
The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.
A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.
LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.
LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.
In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.
All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.
For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.
Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.
If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.
LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.
LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.
One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers.
Life Station was instrumental in helping my sister in law age at home. She felt that secure on her on with it. She had to use it two times or more . Lifestation never failed her.
Gives you peace of mind especially if you live alone.
Great for Father in law
Easy to set up. Flexibility in emergency all order
My mom's Noris
Every time my mother has needed medical attention she is always treated my vip and if I call with questions someone is always knowledgeable
Questionable practices/tactics used to extract $$ when the service is no longer needed.
Every time I have had to contact them, they have been immediately available and competent in answering my questions.
Ease of use, customer service and peace of mine
Your staff was professional and the response time FAST
They produced as advertised. Were reliable and always reachable for help.
Very good service good equipment just what was needed
Not sure if and when they do checks on the equipment to make sure they are working.
Joann Magnuson/Barbara Jeskey
it's a good system - easy to install and test, and customer service was very prompt
Have had no reason to use the services yet, however, whenever I test the unit or call the company, I have always been satisfied.
Everything went smoothly as I ordered the service for my father who was across country.
Thankfully never had to use them. Because of that, I am concerned that the emus responders are anot going to get in the house.
customer service is great, but could not get billing correct
super easy to use, totally great service
I had some trouble with it the first month, wasn't able to communicate with the person who answered the test altert but now the problem seems to be solved.
You always answer and are very helpful when I do not understand what you are telling me.
Took more rings to answer than I would have thought.
james p mclemore
Seems to take a little extra time to answer the call.
Medical alert is for my father. The button was accidently pushed and emergency services responded right away. I would recommend Lifestation.
I Like the service that they give me I had to use it one time and they was right on time thank you for your service.
used it once and it worked well.good peace of mind for an elderly relative
My mom is the one using it and States they have been very helpful answering questions and checking on her if she accidentally hits the button.
Sometimes when we do our monthly check it takes a bit for someone to answer. When the call is answered the staff are always so nice!
Need to be able to speak in wrist band instead being close to base
I had need to use it and the results were excellent.
They respond promptly and accurately to any phone call i've Made about changing personal profile etc.
sometimes it can take a long time for my call to be answered.18 seconds can be an eternity if you
wish you had a bracelet and also that you go outside the home.
I have nothing to compare it to, and ambulance came once because of my error. Other than that, no reason to comment, test it once a month, wear my necklace. Wish it were less expensive, but it is what it is
Excellent product, top notch staff, great product. Reliable and it really worked.
Excellent customer service- prompt response, patient
Because they are caring and awake at the slight sound from coming from thr clients life station
The wristband is not sturdy and became loose very quickly
Son of parent that has one
we have no issues so far and it is great protection for our mom & mother-in-law
Minnie J. Mock
Have been able to have contact when appropriate
staff helpful and professional. haven't had to use system in an emergency
The mamma dog
Even if Ididn't have an emergency I could still contact them any time with any issue or question
I wear my bracelet all the time, makes me feel very safe, knowing I can get help when I need it
Quite often, I accidentally hit the alarm, and it isn't long before I hear, "Helene, are you okay?" When I tell them that I'm fine, and I set it off myself, they are so nice, and say, "That's okay, as long as you are alright."
There is always someone available when I press the button
Angela had to call twice after I pushed my necklace button before the Emergency crew responded
answer below, monitor not working spoke with them, they keep call and say no signal, told them was working and wants to charge me for new one. Told them monitor not working, still has not been replaced
Customer service is generally good, but dad fell and laid there two days because the device died and we didn't know it. We should have done better testing from home, too. That's why I rate them a 3 and not a 1.
Wish it had a GPS so my dad could go farther
Instant response when help was requested
They are helpful and very patient. All questions were answered.
I believe they are a great service and a necessity. I just wonder if there is a more cost effective solution out there.