Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.
Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.
LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.
LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:
This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.
This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home.
This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.
LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country
LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.
The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.
LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.
Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.
The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.
A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.
LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.
LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.
In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.
All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.
For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.
Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.
If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.
LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.
LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.
One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers.
I kind of went around and looked at reviews and they seemed to be the ones with the best ratings. At this point my mom hasn't used it since she's on life support, but we got it when she lived alone in her house. She hasn't had to use it yet but we've pressed the button to make sure that it works ok. Whenever we contacted the company they were very cordial with us. The watch was the best option for her since she didn't like the size of the pendant. I was afraid she would just take the pendant off and refuse to put it back on, so I got her the watch. The only thing is that it can't be submerged in water while the necklace can. I thought she could also use it while she was outside of the home but apparently it's not automatically part of the service. You have to get that extra. Still, it gives me some security that she'll be taken care of.
It was referred to me by a Kaiser member so I got it for my mother. Everyone has been very courteous and patient. They helped me get the setup done right away and were just very helpful during a very stressful time. My mother seems to like it. At first she didn't want to use it but now she seems to be very comfortable with it.
I was not happy with Life Alert at the time so I went and switched. So far they have been very responsive but not intrusive at all. Their customer service representatives have been very helpful. The device itself is easy to use.
I just checked them out online and they seemed to be the appropriate ones. I'm still having problems with the reception in my rooms with it though.
My son is the one that decided to get it for me and I guess it's a good thing that I have it. I really haven't had it for very long, but it seems to be working well. I haven't had any reasons to use it yet but I have had some conversations with them. They probably called me because I accidentally set off the thing, but that's alright, I understand. I'm glad I have it in case a time comes when I need to use it.
I got it since I liked that it could go with me anywhere nationwide. Whenever I call them they are very responsive and professional. The service and device have been available and easy to access and understand. At this point I'm thankful that I haven't really had to use it yet, but I'm confident that when I need it it will do what they say it does.
The service was recommended by a friend. They helped me set it up but it took me a couple of tries before it was good. I've been taking showers with the device and it seems to be fine all the time. I haven't had to use it yet but every time I've tested it they have always come through for me.
My sister got it for me since I was falling a lot. I've only had to use it once, but they were very helpful then. The part that I wear around my neck is not very sturdy, it just broke.
I actually searched around the internet and liked their pricing and options. I'm not the one that uses it, but she likes to have the button there for help. She likes the fact that the thing is sturdy enough to weather anything. I know she feels more secure knowing she has that close by. I accidentally contacted them twice without meaning to and they were very understanding of the situation, plus they called me immediately. The only thing I wish they would do is call us every six weeks or so just to check in. Just because we haven't had to use it and it'd be nice to have some kind of way to know that it works and that they are paying attention. Otherwise, we wouldn't know.
I got it because of the price. It took me a month to set it all up because every time I tried to call them I couldn't get any help. As for the device that goes around my neck, it's convenient in size and it seems to work fairly well.
I got it for my mother since she had just fallen. She had a fracture and a dislocated shoulder, so it seemed reasonable to get it, especially with the price it had. We haven't really used it, but we've tried it out. It worked fine just then. We just have one base station and it has the microphone or whatever. I hope that if she falls the station will be able to pick up on it. We've only really dealt with customer service when we first started with it. They were fabulous and very accommodating.
I got it for my mother because of the price and the wristband looked good for her. They have answered all of our questions and the system has worked as advertised. The device itself is small and it doesn't go off when it shouldn't. I'm just happy with the service.
I probably saw it on the internet. It's easy to use.
I got it for my mom because of several reasons. The biggest factor was that they had a thirty day money back guarantee if we didn't like the service. Another reason was that she could use it anywhere she went: the car, the store, etc. It was also very important to us that the merchant and staff were all in house, we didn't have to go through another company to get to them. Any time she has accidentally called them they have been very courteous and patient. Whenever I call with questions they answer them and ask me if I have any more doubts at all. It's really nice as far as customer service goes. The device is a little bit large for a petite elderly woman like my mother though.
I got it for my mother and they have been very wonderful with her. They have been very responsive every time she used the button. They contact people quickly.
I got it since their response service was in house. There were also no installation or cancellation fees and a thirty day return policy. They have been willing to answer all my questions. The only thing is that my mom is hard of hearing and sometimes she can't really hear the bass thing that comes with the service.
John Robert Young
I got it since it was rated very highly. We've only used the service once and it was very good. It works fine.
The thing is too sensitive.
I got it since it had all the things I was looking for. So far we've had two incidents when my brother needed to use it. We were satisfied with how they responded on both occasions. The staff has always been very professional and whenever I have any doubts I appreciate the feedback that they give me. It's always been very timely.
Anne St. James
We looked at all the other services that were like this and it just seemed like it was the right price and everything. Customer service is as nice as can be. Sometimes I accidentally set it off and they are always very kind and nice about it all.
The price that I got with Kaiser was a big factor in my decision. I also liked the fact that it is available 24 hours a day. They don't just call emergency services, they also contact my neighbors or family if I want them to. We haven't had to use it for an emergency yet, thank goodness, but I think it was a good thing to get. Every time we've reached out for help, we've gotten what we needed. I just wish that I understood better how the main hub and everything works with. I'm still not sure if the person is speaking through the base or if I should be speaking into something else. The voice is also not very clear, it should be better quality.
I saw an advertisement somewhere and it just seemed to be just what I needed for my father so I called them. Whenever he sets the alarm off accidentally, they call right away to make sure that he's ok. We get prompt responses from them and they are very courteous and concerned about us.
They answer my questions every time I call. They respond quickly and are reliable.
I had a brochure from them and since they offered what I needed I decided to give it a try. My husband wears it every day, including when he goes into the shower or to the pool. The device has just been very comfortable to wear and easy to keep clean. We've only used it once and the response that we got was immediate. It worked out just fine.
I got it since it seemed to be just what I needed. They have been very responsive and efficient.
We just called around and they were the ones that we settled on. Whenever we've called to check on the systems they have been very cooperative and cordial through the phone. I do worry about the device's button being pushed accidentally though. Having it gives me a sense of security though.
I got it because I thought I would need it, but I don't. I mean, everything seems to be fine but the thing doesn't work.
I researched most companies of this type and after getting a letter from my union recommending them, I decided to go ahead and sign up. The only thing I've ever called them for is to do the setup and it was done well. I've tested it twice and on both occasions it took a long time for somebody to answer the phone. That really concerned me, I could be dead by the time they answer and they get the emergency people here. In an emergency every second counts and seeing the thing just blink green so many times before they responded left me feeling really uncomfortable.
The service was recommended by our friend and since i met our needs we went with it. We haven't had to call them or anything yet. We only had to call them when we initially got the service and things went fine then. So far everything has worked normally though. We haven't had to use the service for an emergency, but having that as security is helpful.
My girlfriend made some calls around to research. Not only did LifeStation have great prices but the people there were offering the service were well informed and very nice. They knew what they were talking about and were not pushy at all. I think the machine is just fine. My husband just wears the necklace. I've only had it for two months and we haven't had to use it yet. But, when we were setting up the system, the alarm went off and they immediately sent the emergency people. They got the right address and everything. We explained the situation and things were ok.
I didn't really get it myself. I have someone that takes care of my bills and things like that, he's the one that picked it out for me. I actually got a different one before and then I switched. I like this one better since I can use it anywhere. Whenever I call they come out here right away. The only thing they've had to do is lift me up, I've never really hurt myself so I haven't needed to be taken to a hospital or anything.
My son was the one that picked it out for me. I have not had any falls so far, but whenever I'm moving away they call me. The device thing is too heavy and too big though.
I needed it because I kept falling in my house. They have answered my calls immediately.
I got it because it had GPS capabilities. They respond very quickly whenever you need them. The thing is very easy to use.
My mom needed something and I had just seen LifeStation advertised somewhere. Since they had a good pricing I decided to go ahead and sign up. We haven't had to use it yet, I mean, we haven't had them for that long, but we haven't run into any issues either. It's all really easy to setup and use. For my mom, who is older and lives by herself, it's a great help. We've been pretty satisfied.
J.H. or Anonymous
My sister who lives in Texas did some research and picked this one. It was a combination of things, including the training of the people in the call center, that made her feel better about getting the service. We kind of fumbled with the system at first but they were really helpful and nice about it all. My mom had a thing where she left and accidentally pressed the button. She had a very good experience with the person that answered though. They were nice and didn't shame her about the accident. They just made sure that my mom was ok. The necklace button that she wears around her neck has a crack in it already. It's not waterproof anymore. I think the should work on it a bit more to make it more durable. Still, we're grateful to have it, it gives us peace of mind to know that if my mom falls or something happens, she can get help and still be safe.
I compared different ones and the LifeStation people were recommended by a satisfied customer. I haven't had to use it yet, which is wonderful. We've tested the thing though and the person on the phone answered and was very professional and articulate. The system was easy to set up. My mother, who is 87, usually finds it hard to use different devices, but she got used to this one very quickly.
It seemed to be the best value, so we went with it. We have the fall necklace since it's water resistant and she can keep it on all the time. They have been very responsive with any request or question we've had.
I recently lost my wife after 61 years of marriage. If anything happened she was there to help me and knew everything I needed. After that happened both my family and the doctors at Kaiser recommended that I get something like this. That way, even if I lived alone, I could contact someone if I ever got in trouble. I went ahead and got this because it had the GPS function as well as the lock box for the front door. All things considered, it was probably the smartest things for me to do, being seventy years old. It's a good machine, I run tests on it every once in awhile and it all seems to work fine. They are always very nice and prompt in answering my calls. My daughter and sons get messages whenever I set it off and everything. It says just what they said it would. Other services I looked at were not as comprehensive. I haven't had to use it for an emergency, and I'm not looking forward to that day, but at least I've got something just in case.
I did a lot of research and they seemed to be the best ones for me. The gentleman that I talked to when I inquired about the system was very knowledgeable and helpful. He didn't pressure me to make a choice or anything. I really haven't had to use it, but I've tested it and it works fine. I like the lock box that they provide for your door. That's a unique feature that I'm pleased with.
I saw it on the AARP website and since it had good ratings I gave them a call. After talking to the salesperson, who seemed very honest and fair, I decided to go with it. The pricing also seemed good. So far it works very well.
The terms were agreeable so we went with it. Customer support has been very good, they are really friendly. I've never had to use it, thank god, but the medical alert device seems to be just fine. They seem like a really friendly company to deal with.
My son and I looked over several of these companies and we decided this one would be best. Customer service has been very good in their demeanor. I'm very pleased about it, that way I don't have to worry when I call them. They're all helpful. I wear the device around my neck all the times. My husband set up the other one in the living room where I could get to if necessary. I thought we were going to get something a little cheaper, but when I got my bank statement I found it was a bit more than expected. Still, it's fine, at least we don't have to worry. I really haven't had it long, but I'm pleased with it.
I basically went online and compared different companies and their features. In the end I went ahead and got it for my father and mother. We've only dealt with customer service a couple of times, but they have been very helpful. The few times they have needed it, it has done what it's supposed to do.
I just found that out on the internet and decided to give it a try. They give me very good support and are very friendly. The device itself has performed very well so far.
I had it before so when I needed it again I went with them.
We liked the marketing speech that their guys gave so we inquired a bit and got it. Customer service has done the appropriate things and act like they care. So far it seems to be working well for my mother. She hasn't had any problems wearing it. The device is just slightly big.
It was in the price range that we needed and it had the features that we wanted. On an occasion, my father unknowingly hit the button one time and couldn't hear the thing because he had a heavy coat on. They sent out medical services to find him and since he had moved they actually had to locate him. Luckily he was okay, but it was nice to know that they could find him. It's comforting to know that when he hits the button he can get medical help.
I got it through Kaiser and because of that I was able to get a really good price on it. The thing is very easy to use and setup. I didn't have any problems doing that. Customer service has been very courteous, even when I accidentally push the button. It's a good feeling to know that if something were to happen I can just push the button to get help. I'm very happy with it.
They start out with a great sales pitch... I upgrated to a GPs system for my 87 year old MOM and it took them 4 weeks before I got the GPS Unit. By then it was not needed. Very for service for a company that is to help people in need for their safety. Do not use this company. Service sucks Billing is not very clear no explanation just a total.