Since 1977, LifeStation has been offering medical alert devices and medical monitoring services designed by medical alert industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost. LifeStation looks after the health and well-being of older adults, giving them, as well as their family members, peace of mind knowing they will be protected with LifeStation's emergency services and medical monitoring.
Additional highlights of the company include low monthly monitoring fees ($19.95–34.95), no equipment fees, no activation fees, no contract length, and a lifetime warranty on LifeStation equipment. The medical alert company has high ratings and exceptional service, which is evidenced by a number of positive Life Station reviews below.
LifeStation has lower prices on medical alert systems than most other leading competitor medical alert companies. On top of that, there are no long-term contracts that rope customers into service for a specified period of time. With LifeStation, customers can cancel at any time without having to pay a cancellation fee. Both of these points make LifeStation a very wise financial choice.
LifeStation offers a variety of plans to ensure there is a choice that fits every consumer, regardless of their specific lifestyle. Whether you are regularly on the go or typically remain at your home, LifeStation has a plan to fit everyone's needs. You can also choose between monthly, quarterly, or annual billing services. Plan details for LifeStation's three main packages are below:
This package is best for customers who most often remain at home but still want to remain independent and safe in the case of an emergency.
This plan is best for consumers looking for protection in their home and around their yard, as this plan has a larger range from the base station to ensure protection in the yard as well as in your home.
This package is best for consumers looking to be more active with their medical alert system and who plan to leave their homes quite often. This medical alert device is made specifically for on-the-go.
LifeStation’s Mobile LTE boasts the most advanced suite of capabilities to date in a medical alert system. Leveraging AT&T’s 4G LTE network, the nation’s fastest and most reliable system, it takes advantage of LifeStation’s award-winning monitoring center, allowing seniors to get help quickly and confidently, anywhere in the country
LifeStation's medical alert systems are covered under a lifetime warranty. Their in-home system consists of a pendant or wristband with an emergency alert device button and a base station that is connected to their monitoring station. The base unit and emergency button work within 1,000 feet of each other. When you press the button, a Care Specialist is notified that you are having an emergency.
The base station features an enhanced speaker and voice capabilities that gives users two-way communication with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles. Read LifeStation reviews below to read about customers' experiences with different types of LifeStation alert systems.
LifeStation's monitoring station exceeds both national and industry standards for training and response time. It is a UL-listed and 5 Diamond Certified medical monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training and mandatory exams at the end of every module.
Once this training for the response center personnel is successfully completed, there is field training guided by TMA certified instructors. All new personnel receives weekly performance reviews for three months. This ensures a high standard of customer service and a quick response time.
The average LifeStation response time is 20 seconds. The company encourages its customers to do a monthly system test so they can see how quickly LifeStation responds to alerts. LifeStation systems also have check-in capabilities that allow the company to check your system each week to ensure it is communicating with the monitoring center.
A LifeStation medical alert device also offers caregivers the option for an alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one's system and notifies them if the system has any issues.
LifeStation features a 30-day money-back guarantee for any customer on any payment plan. This includes customers that still pay month-to-month. This can give customers peace of mind that they can test out LifeStation and get their money back if the medical alert service doesn't work for them. LifeStation is essentially risk-free, and anyone can try the service without committing to any fees or contracts.
LifeStation's mobile medical alert system has an impressive battery life of up to five days, which is an upgrade from the previous 36 hours. This is considered impressively long, especially compared to other medical alert companies. Having a lengthy alarm battery life ensures the medical alert owner does not have to worry about charging the system every day and has the ability to go days without having to worry about doing so. LifeStation also replaces medical alert batteries for free so customers do not have to worry that this cost would be out of their pocket.
In the case of a power outage, LifeStation's system also has a backup battery that lasts for up to 32 hours. When your power turns back on, the battery will begin to self-charge.
All of LifeStation's medical alert buttons are waterproof. This means you don't have to worry about taking off the alert device when showering, taking a bath, or during other activities that involve water. This is especially convenient since wet areas are the most fall-prone areas, so it is a major plus that you'll still have protection in these instances.
For a limited time, LifeStation has created a "Find My Loved One" feature to go with all mobile GPS device packages. This feature allows anyone on the emergency contact list of the medical alert owner to text "Find + [medical alert owner's name]." The contact will then receive a text message with a link to the address of the loved one's location on a map.
Whether it's used as an extra safety precaution or a way to find a medical alert device if lost, this feature adds additional peace of mind and added security for medical alert owners and their loved ones. With a simple text, they can check up on their loved ones and their whereabouts at any time.
If you have a spouse or another person in your home who also wants medical alert monitoring, LifeStation will provide the monitoring services completely free. The only cost the second medical alert user is responsible for is an extra help button, which is $3.99 per month.
LifeStation consumer reviews are overwhelmingly positive, highlighting exceptional LifeStation customer service, affordable pricing, quick response times, and quality equipment. LifeStation complaints are minimal, demonstrating a positive customer experience and awarding LifeStation a high star rating. Knowing LifeStation has reliable service and highly trained professionals can give consumers peace of mind that their loved one using the medical alert device will be taken care of.
LifeStation has a 1,000-foot range from the base station for its medical alert devices. Many medical alert providers have lower ranges closer to 600 ft. A larger range gives consumers more flexibility in how far they can travel from the medical alert device base station and ensures more protection in the case of a fall or another emergency.
One way LifeStation's alert service falls short of its competitors, who offer spouse coverage at no additional charge, is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox, a bathroom and hallway alert button, and automatic fall detection, which some companies offer for free or include in the subscription fee. However, the fee is minimal and won't raise your monthly payment by a significant amount. Check out LifeStaton reviews below to see if this has proved to be a problem to past customers.
They did what they said they would and performed as they said.
So far we have had no emergencies but calls are answered promptly and coureously when paged. The necklace is flimsy and of poor design. Broken already.
So far no issues with service. Always answer test calls effectively.
The service is very good. My mom lives alone and it is a peace of mind that she had something that is at her reach at all times.no land line require.
My daughter found it for me. It serves me very well, though I haven't had to use it. I have a problem with mine since I have a little dog that sometimes jumps on me and sets it off. I get upset about that. Still, when I do need it I know it'll call them right away.
I wish they responded faster to the alert. I came home one day to find my mother unconscious on the bathroom floor. I pushed the button and it must've taken them five minutes to answer. It was just a slow reaction time.
We got it because of the reviews it had. We haven't had to use it yet, but we're pretty happy with it.
I looked it up on a couple of different services and they seemed to offer the best value. Because of that I got it for my dad. The alarm went off a couple of times already, so we know that the device performs the way they said it would. It just works.
Janet A. Mcgoy
What made me go with them was first and foremost the benefits that they offered since it was associated with my union. When I got it they gave me extra information telling me how I could get additional services and what to do in case something got lost or needed replacing. They also explained to me how to use the key lock they gave me for the door. They have been very nice, they explain things to me and ask me if I have any questions. That's always important in customer service because a lot of times people just explain things to you but they don't really ask you if you have more questions. I was impressed with that. I know that they will be available in case something happens or if I have any concerns. It makes me feel a lot more secure.
I needed something for my mother and since they seemed reasonably priced and the device looked easy to use, I ordered it. They also had this thing on their website that said that if the device did not work within the first 30 days you could get a full refund. When I got it, it turned out that the product didn't work with my mother's phone system. We got on the phone with someone from LifeStation for 45 minutes and, in the end, he just told us he was very sorry but the equipment just wouldn't work with what we had. I boxed everything back up exactly how it arrived and paid for the shipping. When I contacted them about the refund they refused so my mother got a little bit nasty. I showed them the website and how they had worded the refund policy and after some arguing they finally apologized and agreed to the refund. It wasn't a good experience though. I think they need to stand behind their word.
I liked the size of the wristband, that's what convinced me to get it. I think it's all pretty good, though occasionally the alarm goes off unintentionally. Still, so far so good.
Overall it was cheaper and had more coverage, so I decided to go with it. They have been very cooperative, helpful and have taken care of our needs. They answer right away too. I couldn't ask for more than that.
My children were the ones who decided to get it for me. My machine is a bit sensitive so the alarm goes off very often, though I'd rather have that than the other way around. Whenever the alarm goes off they come on quickly and call me. The only thing is that I wish I had something that I could wear on my wrist rather than on my neck
Their advertisement was the first that I ran into so I just went with it. They're pretty expensive. The only problem I really ever had with them was when my mother accidentally pushed the button and then didn't know which button to press again to stop them from calling the ambulance. There was really no way for me to help and stop that from happening either and it caused us a bunch of trouble. It would be nice if they could find a way to stop the alarm from a different number. I don't know how much we got charged for that...As for the device themselves I think the box is fine, but they should do something about the durability of the strap for the necklace.
My brother is the one that got it for my father. I know that customer service is always available whenever we have a question. The device itself is a little bulky, but the station is easy enough for my father to use.
I compared it to the rest of these devices and as far as the price and service that you get it looked good. Because of that, we got it for my dad. So far he hasn't had to use it that much but it's good that it's there if we need it. We've only had to talk to customer service once or twice so far, but we've never had any problem.
I got it because of the cost and the use I could give it. Every time I've tested the system, including the fall feature, it has worked great.
I went with them because of their reputation and scores online. I've had a problem though since it looks like my unit goes off on its own.
I chose it because it had GPS included. I haven't had any contact with customer service, but the service itself is ok. Though I don't like that the device is kinda heavy. I am kind of anxious since I don't know if it really works. I don't know if it's possible to try it out once a month or so, but it's something that's always in the back of my mind.
I heard about them on television and on the radio as well. I haven't needed it so far, but they know when the button is touched, even when I touch it by accident. They've been there when I needed them.
My daughter in law was the one that did some research and found it. Anytime I've had to contact them for anything things have worked out fine.
Since it gave me the option to leave my home whenever I needed to and there were no hidden fees, I decided to go with it. So far we haven't had to use it thank goodness, but as far as testing goes the answer has been quick. When the contract came in it was in my mother's name, so that meant that it was her ultimate responsibility to pay for the service. I didn't want it that way, since I was the one that was paying for it. I wanted them to change the contract so that my name would be on it, but apparently that's not really possible.
The price was what convinced me of getting it for someone else. It's easy to get a hold of customer service if I have any questions and they answer them. She hasn't had to use it so far, but it seems to work. I do think that the lanyard for the necklace piece needs to be a little better design-wise. It got caught up in her clothes and she actually ended up losing it.
My daughter was the one who found them. I just started wearing it, so I haven't had an emergency where I need to call them yet. Still, I think it's a good medical alert system.
We got it since our Medicaid helped chip away at the price. They paid for a bit of it and we got a bit of a discount. On an occasion I had to call them twice on a day because I had more questions. They were on top of it all and explained everything to me. They were also very understanding when I accidentally hit the button. The response we've had has been quick, though I thought it would be a bit more immediate. There was a bit of a pause between the button press and the call. It wasn't horrible, but still. It's not really that expensive, and in case of an emergency it's worth it to have it. We haven't had to use it, but I consider that a blessing.
I had been using a different company before and had a problem with interfering signals from Comcast. I was dissatisfied with it, so I decided to switch to them. Whenever I have to press the button I get an immediate response. Even when I accidentally brush against it and set I off, someone is always there to ask me if I need help. The device is a little bulky.
I got it basically because I got a letter from Kaiser that explained everything about it. So I went along with it since I trusted them. I had a couple of questions at first and they were very very good at answering them. They have helped me a lot whenever I call them, even if it's just little problems. If needed they transfer me to other departments to get my questions answered, but I always get a call back from them to make sure that everything went well. I haven't had to use it, but whenever I tested it has been fine. I get an operator right away and it's always a pleasure to talk to them. Even if I'm just testing they still ask me questions to make sure everything is good. I'm just satisfied with it.
I researched it and got it for my great aunt. They have been very helpful in answering all my questions, plus the device is easy to use.
I just talked to the guy that called me about it and I liked what he said. He gave me all the information I needed to make a decision and didn't try to push me to get it, so I did. I really haven't had to use it, and I hope I don't, but I'm pleased with it so far.
My sister was the one that did the research and made the choice to go with them. She wears it and thank god we haven't had to use it, knock on wood. We still have to put it to the test to see how that goes. I've found their customer service to be friendly and helpful overall. I think we got the wristband and I think they could use a better design for it, especially when you have elderly folks in mind. There should be something that's easier to use.
Calvin And Ora Hoon
The service was recommended by our insurance company. Whenever we've called them, they have answered things right away. The button always works and if I hit it accidentally they don't get mad at me.
C.H. or Anonymous
It had a discount with Kaiser so I decided to sign up for it. I haven't really had the need to call customer support or anything.
I got it because of the price. The gentleman on the phone was also very professional and answered all my questions. I haven't even plugged in the system yet though.
Herbert L. Hayes Jr.
I went with it since it looked like it would be easier for me. Customer service has been doing great, though I haven't had to use it yet.
I got it through Kaiser. Their customer support showed me how to put it all together and get it going. It seems to be working well so far, though I haven't had to use it yet
Barbara & Clarence *Buck* Quinn & Buchanan
I received a letter from my union that recommended them so I decided to sign up with it. It was all very easy to set up. I haven't had any emergencies arise yet, but I've pressed the button by accident. When that happened they responded immediately. It made me feel very secure and I know that if anything goes wrong they will be there for me right away.
Price and quality were one the things that convinced me of getting it in the first place. They have been good at answering my calls, giving me call backs, and giving me information. The device itself is small, attractive, and compact. It works well.
I liked the combination of pricing and features that they offered so I signed up with them. Customer support has been very responsive so far during the setup process and everything, though I don't know how things will turn out yet since I've only had it for a couple of days.
A friend of mine told me about them and since he said it was the best service there was I went with it. I had a couple of experiences where the thing goes off accidentally. On those occasions the came on right away and took care of me. One time I actually didn't answer and they called 911. The police came out and they checked on me, which I thought was very good. I love the service.
James B Condill
It was referred to me by another customer. They have been responsive so far. My only reservation is that the device is a little bit too sensitive.
My daughter got it for me. I haven't had to use it yet, so I can't really tell you much. Still it's good for me. I fall a lot and sometimes I'm even unconscious and can't talk to anybody, so this is very helpful. It gives me peace of mind. I know that if I go out and fall I don't have to worry about nobody knowing.
My insurance carrier was the one that recommended it for me. When I ordered it they failed to ship it when they said they would ship it. The supervisor that I talked to was very good about resolving the shipping problem that I had, but everyone else just transferred me around. As for the device, the battery life it has is very short.
When we have called them they have answered our questions and helped us. Every time the alarm is set off they call and ask us if we're ok. They want to know if we need any kind of help and actually talk to us. They have been great so far and it's good value.
I'm kind of stuck with it. I don't particularly want to have the thing, but my daughter feels like I have to have it. The service is not really that important to me personally, but since she thinks it is I just have it. Still, I think they've done a good job. I've pushed the button accidentally several times without even noticing and they were there on the spot. I couldn't ask for anything better.
I was just looking online and I found them so I got it for my mom. She hasn't had to use it, but it has gone off accidentally. When that happens they call me back within seconds and explain everything to me. The device is really lightweight so she wears it all the time. The only problem is that the button is big enough for our dogs to push it by accident which causes some of the alarms we've had.
I got it because of Kaiser. It has had a couple of false alarms, but customer service has been very nice about it all. They are quick to answer my questions and are very patient with old people like my mother. It seems to work really well.
I got something from Kaiser in the mail and they were talking about this service. I decided to go ahead and get it. I haven't had any reason to call them or push the button yet, but I've called them whenever I have a question and they give me the answers I need. The device is very handy, I like the bracelet one since I can wear it while I shower. The larger one is by my bed stand.
I just needed to have something for my mom and they were the first ones I called. We've only had it for a couple of weeks. The device is a little touchy I think. She has set it off when she was sitting back on a chair and when she was getting up as well.
I've only had 1 experience with them. They were very professional and cooperative that time and gave me the support I needed. I can always get answers to the questions that I have.
I had had a stroke and my daughter did some research to find something to help me. Customer service has been very supportive, especially when I lost the little white thing that goes on the necklace. It fell off of the black strap that it latches onto. They sent another one right out to me and I was very happy with that. The only thing is that they sent me the exact same model so it could fall off again. I think they should redesign that, especially since they charge you extra if you lose it. They were kind enough not to charge me this time because I objected, but still. I haven't had much experience with the machine, it just keeps doing what it's supposed to be doing. I accidentally pushed the button one day and everything worked exactly the way it was supposed to. If I had been in trouble I would've gotten help immediately. As far as the value goes, from the standpoint of having someone available all the time and instantly if you were to fall, it's good. But from the standpoint of paying 30 some dollars a month to just wear something that you don't use all the time, then it could be better. It would be nice for it to be somewhat more affordable.