Since 1977, LifeStation has been offering Personal Emergency Response System (PERS) products and monitoring services designed by industry veterans to help seniors live independently. LifeStation makes getting emergency assistance easier for seniors who want to live in the comfort of their own home at an affordable cost.

The Good

  • System
  • National and industry standards
  • Complimentary alert messaging

LifeStation’s medical alert system consists of a pendant or wristband with an emergency push button and a base unit with enhanced speaker and voice capabilities that help users communicate with a Care Specialist even if they have fallen down. For those without a traditional landline, LifeStation offers products for alternative phone service and mobile devices for seniors with active lifestyles.

LifeStation meets both national and industry standards that support trust in its products and services. It has a UL-listed monitoring center with a strict training protocol for its personnel, starting with six weeks of formal classroom training, mandatory exams at the end of every module. Once this training is successfully completed, there is field training guided by CSAA Certified instructors. All new personnel receive weekly performance reviews for 3 months.

The company also offers caregivers a complimentary alert messaging service that sends automatic email notifications in the event their loved one has an emergency. It also performs a silent weekly test of the loved one’s system and notifies them if the system has any issues.

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The Bad

  • Additional fees
  • Warranty Available: $5 per month

One way LifeStation falls short of its competitors—who offer spouse coverage at no additional charge—is by charging an additional fee of $3.99 per month for every extra alert button. Also at an extra cost is a LockBox and Fall Detection, which some companies offer for free or include in the subscription fee. LifeStation also offers an equipment warranty for an additional $5 per month. Customers will need to reach out to the company in order to find out this information.

The Bottom Line

LifeStation offers both standard benefits plus some modern technological features like GPS tracking location technology and audible notifications—letting users know the battery needs to be recharged. The pricing is on par with the lower to middle range of industry standards with a Price-lock guarantee of one monthly rate. LifeStation also offers free benefits that are also standard but competitive. Its greatest strength lies in the industry certifications it holds, such as UL approval and CSAA certified instructors. The major selling points are LifeStation’s DSL and VOIP phone compatibility, the automatic alerts for caregivers and Fall Detection. Overall, LifeStation is a good company.

 

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6 LifeStation Reviews

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  1. User Score

    8

    May 16th, 2017 Gainesville, TX

    After giving my poor rating to Lifestation over having to pay for a lost lock box on cancellation of service, I was contacted by customer service and was told that they would refund the $40 charge for the lost lockbox. What a great company – they actually read the reviews and go out of their way to solve the issue.

    Thank You.

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    6

  2. User Score

    10

    March 7th, 2017 New York, NY

    Have had the systems for 5 years. Cannot say enough good things about this company. The main feature is they have their own call center. If you’ve ever used a company that outsources, you’ll see the difference when the phone rings for 2 full minutes before they answer. Those 2 min. are the difference between life and death. My mother has had to use it 4 times and it has saved her all 4 of those times. Worth every penny.

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    22

  3. User Score

    10

    January 4th, 2017

    I have had Lifestation for 6yrs now, they are very reliable and polite to all customers. The most rewarding thing they have done for me is to reduce my fee when I could no longer afford the 29.95 per mo. I have been paying 20.00 a mo for the very same service for about 5.5 yrs now…..I won’t switch, I am very satisfied.

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    25

  4. User Score

    10

    November 29th, 2016 Shalimar, FL

    Every penny spent the last year and a half paid for itself the one time so far that my Dad has had to “Press the Button”. Having his LifeStation alert button saved his life.

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    18

  5. User Score

    9

    September 18th, 2016 Portland, OR

    My parents got the LifeStation system about 5 years ago. We have tested the unit many times, and it has always worked perfectly. The people who handle the phone calls are always very courteous and professional. We could not be happier with the service, and plan to upgrade to the mobile service.

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    24 1

  6. User Score

    8

    September 8th, 2016 Salisbury, MD

    Pay monthly.. Recommended by my heath insurance. Best price.

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    24 2