Lifenet has been instrumental in providing a safety net for many seniors across America who want to retain their freedom, but still feel safe at home. The Lifenet medical monitoring system is designed by industry veterans who had one goal in mind: keeping seniors independent. No matter where you live, your monitoring service can be easily installed, knowing that if you have a problem or fall, you can get emergency assistance at the touch of a button. Supported by Lifenet’s a UL-listed medical monitoring center, and care specialists that are CSAA certified, seniors can be taken care of no matter what happened. With no hidden charges, and a low monthly price, you can provide yourself or your loved ones with safety that works!

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The Good

  • Helpful resources
  • Affordable price
  • Additional features
  • Multiple payment options

Helpful Resources

Lifenet is a great option if you are looking for a simple, no-nonsense company. With an easy to use website (including a great Q&A section), they provide a great way to provide seniors with safety and independence.

Affordable Price

With a low price (less than 84 cents a day if you choose the annual plan) you receive EMT-certified assistance from a UL-listed monitoring center.

Additional Features

Though Lifenet does only provide one service option, the option includes Free Lifetime Replacement Service, a Rate Lock, and Free Expedited Shipping—even when you are returning the product.

Multiple Payment Options

You can also choose to pay annually, quarterly, and monthly, giving you the ability to work with your budget and your needs. With great online reviews, Lifenet seems like a great company to help you return to independence.

The Bad

  • Only one option
  • Phone line required

Only One Option

Unfortunately, Lifenet only offers one option for service, making it difficult to determine if this service is best for you. Though Lifenet’s service includes EMT-assistance through the phone, the company doesn’t offer GPS in the equipment, eliminating those consumers who may want more technology in their equipment.

Phone Line Required

Also, with this service, a phone line is necessary, rather than using a cellular service to include customers from all backgrounds and needs.

The Bottom Line

Though Lifenet only has one system to choose from, the company has some great services and policies. With no contract necessary, replacement of broken equipment, and the option to include another person with the service, Lifenet seems like an easy company to work with. Because Lifenet also has a EMT-certified staff, its staff is able to respond to problems and emergencies with the best knowledge. With a thorough Q&A section, and three options for easy payments (annually, quarterly, or monthly), Lifenet is a great option for seniors across the United States.

More Information

Contract Details

There are no contracts with this company. You can pay on a month-to-month basis and you only need to let the company know 30 days in advance.

Refund Policy

There’s no information about Lifenet’s refund policy on the website.

“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

Though there is no warranty details, they do have a service policy, which is as follows:

“We will replace all parts at no charge, and advance ship them free to you as long as your system is used as intended.” With most life alert companies, the company will not only charge you for shipping, but also for replacement pieces. Lifenet excludes both preying policies from their company.


Though Lifenet doesn’t have any accreditations, it does have EMT Certified 24/7 Assistance.

Package Details

Lifenet only offers one option for services, which includes the following features:

  • 24/7 USA EMT Certified Monitoring (Exclusive)
  • 1 Console With Battery Back Up
  • 1 Help Button With Free Attachments
  • Free Lifetime Replacement Service
  • Rate Lock
  • Free Expedited Shipping

With this plan, you can choose between billing annually, quarterly, or monthly.

  • Annually: $25.95 per month
  • Quarterly: $27.95 per month
  • Monthly: $29.95 per month

Frequently Asked Questions

How does a medical alert service work?

Lifenet is an easy-to-use personal response service that ensures older adults living at home get the assistance that they need whenever they need it. If you need help, all you need to do is press your medical alert button and you will be connected to immediate EMT certified Assistance, after which emergency services, family, or friends will be notified to help you.

Where does Lifenet offer services?

Lifenet offers services to the entire United States.

Is there any staff that are medically trained with Lifenet?

They do state that their staff is EMT certified, in addition to the following information:

“In addition to all of our 24/7 operators being CSAA 5 Diamond Certified, they must also successfully complete and pass our mandatory, full-time six week training program. After passing the classroom portion of their training, they are assessed daily for an entire month followed by assessments every 4 weeks thereafter. The training regimen is strict, thorough and rigorous with operators managed by supervisory personnel 24 hours a day.”

Does the device include two-way communication?

Yes! Once you press your personal help button, you will be connected to a trained agent through the base unit in an average of 20 seconds, which you can hear and speak with throughout your home.

Can two or more people be included at the same location?

Yes, you can cover two or more people in the home with the additional payment of $3.99 a month for another help button.

Does the device need to be plugged into a phone jack?

Yes, the device is designed to be used with your existing phone line.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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