Since 2003, Matrix Interactive’s LifeLink Medical Alert System has provided services for individuals looking to feel safer while in and around their home. With over 10 years in the business, LifeLink strives to offer affordability, quality customer service and what they deem to be the latest in medical alert technology.

No monthly fee might be a plus for some, but you won’t have access to 24-hour monitoring in a dedicated center and there is no mobile solution for when you’re on the go.

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The Good

  • No monthly or yearly fees
  • Prodigy Console
  • Accessories and devices

LifeLink is the premier medical alert company with no monthly or yearly fees. Researchers at LifeLink spent nearly four years researching and testing products to ensure customers the top-of-the-line, industry-leading products. One of which is the Prodigy Console’s ability to program up to eight different telephone numbers of family, friends or emergency responders. This function eliminates the middleman of operators at a monitoring center and contacts known individuals who can provide immediate assistance. Furthermore, LifeLink offers clients an array of different accessories and devices to assist in the functionality of the Prodigy.

The Bad

  • Client responsibility
  • Limited range
  • No dedicated monitoring center

With the outright purchase of the device, clients take on much more responsibility for their system. Technical issues, damage to the devices, system malfunctions are more are solely the concern of the customer if the one-year warranty has expired. 24/7 customer service is unavailable and occasionally email is the only contact option. For individuals without Internet or email capability this may pose as a potential problem.

The 300-foot device range is fairly limited and even customer representatives advise against purchasing the cellular adapter as it involves a significant amount of effort on the client’s part to ensure the cell phone is constantly charged, within cell range, within the 10-foot console range etc. Also, LifeLink fails to provide customers a mobile device option, limiting individuals to the Prodigy’s benefits only when they are home. This may cause some to feel restricted to the confines of their home, or less secure when out and about.

No dedicated monitoring center could be a major problem for some individuals.

The Bottom Line

LifeLink may be an option for individuals looking to personally purchase a medical alert system and not be tied down to monthly fees, company contacts or long-term commitments and that don’t care about having a monitoring center.

The Prodigy offers clients a more intimate form of alert system as it is programmed with friends and family members whom the individual has chosen to help in emergency situations. This could be seen as a negative as well. If your family members are not able to be on call at all times, then you or a loved one could be in trouble with no one to connect with.

If you’re searching for an alert system with a more hands-on approach from a trained medical alert staff, LifeLink is not the best choice. Furthermore, LifeLink is not a solid option for individuals living in larger or multi-story homes, who spend significant time away from home, or are at a high risk of medical emergencies. It doesn’t have the best range.

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2 LifeLink Reviews

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  1. User Score


    April 16th, 2017

    The product does what it says it will. I get up in the morning and press the test button and it beeps and I know I am connected to the system. Once a month I do a test call to show that if I press the button I will get the help I am looking for. I am very happy with the system. I did not care about being monitored or having monthly payments. I know if I have an accident and press that button help will come.

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  2. User Score


    June 28th, 2016 Palm Bay, FL

    Purchased my system in 10/2013, product worked great until last week. Now I can find anyone to help me with a product malfunction. Unit keeps saying “phone line in use” regardless of what phone line it is plugged into. Think it’s broken, but can’t find a representative to find out what is happening and have an 81 year old mother without a system. Help!!!!

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