LifeCall has been in business since 1974. The company’s focus has been helping seniors and at-risk individuals. Their family-first orientation through building strong relationships with customers and their families has been a benchmark of their existence for the past 40+ years. To meet the varying needs of their clients.

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LifeCall offers multiple medical alert packages:

  • In-Home Standard
  • In-Home Fall Alert System
  • In-Home Cellular
  • Mobile Alert System
  • Mobile Fall Alert System

Each traditional landline-based system includes a base monitoring unit and a personal medical alert button. Every LifeCall system also includes 24/7 access to the company’s U.S.-based emergency Response Center. For more active seniors, there are mobile and cellular system options with Fall Detection as well.

The Good

  • Fall detection
  • Professional trained EMT
  • No hidden fees

Fall Detection

The primary benefit of LifeCall is their focus on Fall Detection. If there is no movement or tilt from the user from a horizontal to a vertical position detected after 10 seconds, an unconsciousness alarm will be transmitted to the base monitoring unit, signaling for emergency assistance. The system cost is affordable—on the lower to average side of standard pricing for the personal emergency response industry.

Professionally Trained EMT

Also noteworthy is LifeCall’s in-house, professionally trained EMT emergency response representatives who are available 24/7. Medical training is top priority, so LifeCall employees are qualified to handle all types of emergencies. Every one of the EMTs at LifeCall’s Response Center has a minimum of 100 hours training in areas such as cardiac and respiratory emergencies, human anatomy, blood stoppage, trauma management patient assessment and more.

No Hidden Fees

LifeCall’s pricing is straightforward and affordable with no additional costs or hidden fees other companies charge—such as equipment fees, activation fees, installation fees, fees for Fall Detection coverage, etc. This greatly lessens the financial burden for seniors and their families.

The Bad

  • 3-month deposit at signup

3-Month Deposit at Signup

LifeCall offers a high quality system with plenty of benefits and no hidden fees. With close to no fine print, there isn’t much to warn customers about before signing up. If there’s anything to be aware of, it’s LifeCall’s initial 3-month mandatory contract. There is a 14- day money back guarantee to start, but customers must put up a 3 month deposit upon signup.

The Bottom Line

LifeCall’s products and services are a good fit for at-risk elderly persons with a high probability of falling or being unable to communicate in times of crisis; however, the system has great options that are both compatible with customers who spend most of their time at home or on the go living active lifestyles. The pricing is affordable and there are many free benefits with no hidden costs. A company with experience and stability in the business for over 40 years surely must know how to satisfy and retain customers and their families.

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More Information


Company Details


Every customer who works with Life Call to get emergency monitoring services will have to commit to at least 90 days of service. No refund will be given during that time period for those prepaid months of service. There is an exception to the refund policy within the first 90 days, which is the 15-day risk-free trial. If customers cancel within the first 15 days and send the equipment back within a week of cancellation, they will receive a refund. But after that initial time frame of service, customers can cancel their service without any questions, consequences, or additional fees.

Along with the agreement for the initial time commitment, customers will also have to agree to Life Call’s Terms of Use. This document outlines what is expected of the customer and what the company will do in return. It is important for customers to look over this document to understand what they are agreeing to and the experience they will have working with this company.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Warranty Details

All of the emergency alert service packages come with a service warranty. This warranty is unlimited and covers all necessary repairs or even replacement if that is necessary at no additional cost to customers. The only time that is outlined where customers will be required to pay an additional fee is when the unit is lost or damaged by actions of the customer (specifics of this type of damage are not outlined for customers on the website). Emergency alert units are routinely checked by Life Call and monitored function. Customers who are experiencing issues not found during these tests can contact customer service to get help.


The emergency medical alert services offered by Life Call have been accredited by several major organizations. Some of these include Underwriters Laboratories, CSAA, FM, and others. These accreditations mean that the services have been evaluated and tested by these trusted organizations to see if it is up to industry standards.


Package Details

Life Call offers a very large variety of packages for their emergency alert systems. This large variety offers the customers the option to choose a system that offers the exact features they need for their lifestyle and their level of independence. The exact features of each package are not detailed, but each offers 24/7 monitoring, a help button for the customer to wear, and a two-way communication system to help in emergencies. Beyond the exact features, customers can also choose a payment option that will best fit their needs as well. These come in monthly, quarterly, or annual plans with slightly different prices for each. Those exact prices are as follows:

In-Home Standard:

  • Monthly: $27.95/month
  • Quarterly: $25.95/month
  • Annual: $23.75/month

In-Home Fall Alert System:

  • Monthly: $41.95/month
  • Quarterly: $37.95/month
  • Annual: $34.75/month

In-Home Cellular:

  • Monthly: $44.95/month
  • Quarterly: $39.95/month
  • Annual: $36.62/month

Mobile Alert System:

  • Monthly: $39.95/month
  • Quarterly: $34.95/month
  • Annual: $32.00/month

Mobile Fall Alert System:

  • Monthly: $49.95/month
  • Quarterly: $44.95/month
  • Annual: $41.20/month

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1 LifeCall Medical Alert Reviews

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    November 3rd, 2016

    I am trying to cancel my service. I am not happy with the service. I cannot contact anyone even when I push the button for help. Experiencing a high volume of calls is all I get when I call a number. I am understanding why this happens

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