Life Response USA was founded in 2001. Its parent company is CTR Alarm Systems, Inc. This alert service is designed for senior citizens and those with a disability that might otherwise hinder their ability to live on their own. One of the benefits of this system is that, within 45 seconds, emergency services can be summoned for a person’s home. Thousands of people use the Life Response USA system, according to their website. The pricing paradigms that they offer are pretty straightforward.
Whereas many companies offer many “bells and whistles” to their personal alert systems, Life Response USA offers an easy-to-use system that comes with simple features. This is an entry-level system that will benefit the customer who may need two-way voice communication but has a landline.Life Response USA has a medication dispensing system, ensuring that the customer takes their medication at the right time every day. The dispenser comes with many important features, including monitoring in case a person forgets to take their medication or the dispenser becomes jammed. This product, of course, costs a little bit extra as an “add on” to the Life Response USA medical alert system.In terms of monitoring center reliability, the Life Response USA centers are Quality 5 Diamond Certified, meaning that all their operators are trained to EMT standards. Their monitoring centers must also undergo this strict industry certification. Life Response USA, through its parent company, has UL endorsed monitoring centers.
- Payment tiers
- No replacement or repair charges
- Two-way voice communication
Life Response USA has three easy payment tiers, helping the customer pay their bill on a monthly, quarterly or on an annual basis. Another positive aspect of Life Response USA is the easy, free self-installation. Also, there are no setup fees or equipment charges. There is a price guarantee with Life Response USA and no contract, meaning that the customer can cancel their account with no questions asked.
There are no replacement or repair charges with Life Response USA. Replacement units are shipped and defective materials can be returned with included packing materials. There is a 30-day money back guarantee. This gives the customer the right amount of time to determine whether or not Life Response USA’s system is a good fit.
The system does include two-way voice communication, but only through the base station.
Their high number of customer complaints stemmed from billing and collections issues. This indicates that Life Response USA may occasionally charge their clients for not returning equipment after an account cancellation. This is a trend in the personal alert system industry.
There have been issues with the medication dispensing system. Often times, a client will have a home health care provider who will pass their medications for them. If the machine becomes jammed, the customer might not get access to their medication until someone can respond and provide needed medication.
Another concern is that Life Response USA has not updated its website since 2010. This is a problem because prices may have changed and CTR Alarm Services may have changed its terms and conditions. A client might not be aware of warranty and terms of service changes until they call into the customer support center.
Their is a lack of transparency on Life Response USA’s website. It’s very difficult to find pictures of the base station and pendant alert button, as well as vital information needed to determine whether or not this system is a good purchase.
Vital information about monitoring centers and need-to-know information about maintaining the equipment is not presented on Life Response USA’s website. The client needs to know how to handle false alarms, perform monthly tests to ensure equipment functionality, and how to return the equipment in case they decide to cancel their account with Life Response USA.
Another problem with Life Response USA is that the system really limits mobility for a customer that wants to leave their home. The pendant only works within 300 feet of the base station. In fact, customers might be limited inside of their own home. Other companies have pendants that work within 600 to 1000 feet of the base station. A good medical alert system should increase a person’s mobility, not hinder it.
The service packages offered by Life Response USA do not require any long-term commitments on the part of the customer. This means that customers are free to cancel their services at any time without any penalties. The specifics of this part of Life Response USA’s service are not readily available and customers will have to look more into those details before choosing to use these emergency alerting systems.
Every customer will have to agree to Life Response USA’s Terms of Service before beginning use. This is a document that outlines the responsibilities of both the company and the customer. Some of the highlights of this document include the following:
- Life Response USA has the right to change their terms and conditions at any time and without warning to customers.
- Customers must be at least 18 years old in order to use services.
- Customers are responsible for their conduct through Life Response USA’s website and also for providing accurate information.
*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.
When a customer decides to use a medical alert system it is because they have a very serious need. This is why it is extremely important for all of the equipment to work properly at all times. Life Response USA equipment runs periodic self-tests to routinely make sure this is happening. If an issue comes up during one of these tests, Life Response USA will contact the customer and see if the problem can be resolved through some technical support. Occasionally, the simple technical support will not be enough to resolve the issue in which case the customer will receive a replacement device at no additional charge.
There are no accreditations for Life Response USA published for customers to see. Accreditations and certifications can show potential customers how a company’s services rank and compare to set industry standards. This can help those potential customers make more informed decisions about service.
Life Response USA offers two different types of monitoring systems; one for emergencies and one for medication regulation. The specifics of both of these types of systems are unclear and not well-documented for potential customers who are researching these services. Some of the details that Life Response USA offers include the following:
- 24/7 monitoring
- Prices as low as $25/month
- Two-way voice monitoring
- Uses customers’ existing phone lines
- Routine self-tests
- Back-up battery life for power outages
- Water resistant devices
It is clear that customers will be monitored constantly by a USA based communication center and can have more peace of mind with Life Response USA devices.