Life Protect was incorporated in 2013 in the Norfolk, Virginia area of the United States. Upon signup, members can choose from two monitoring units: the Landline Monitoring Unit and eResponder Cellular Mobile Unit.
- Customer service
- Lifetime price guarantee
- Money-back guarantee
The unique selling point of Life Protect 24-7’s medical alert system is that it isn’t limited to medical emergencies. You can use it any time you feel nervous or threatened, such as the case of a fire or a break in. Customers get the equipment free.
Life Protect 24/7 offers members a monthly subscription service. They can also opt to pay quarterly or annually. There is no contract or activation fee, and customers can cancel at any time.
Customer service associates are available to you 24 hours a day, 7 days a week to handle your emergencies or just answer your questions.
Life Protect doesn’t outsource its customer service to third parties. They operate their own UL listed state-of-the-art operating centers that monitor and serve customers across the U.S. All operators are CSAA (Central Station Alarm Association) certified. All of the specialists complete 180 hours of classroom training before they ever take a phone call.
Life Protect 24/7’s devices are simple to set up, requiring only to be plugged into your landline phone. In the case of the cell, it requires almost no setup. Just carry the device with you wherever you go for protection. Another neat feature is that the equipment is synced with the monitoring center, so it is activated automatically upon arrival.
Lifetime Price Guarantee
Life Protect 24/7 guarantees its members that the subscription price they pay upon signing up will always be the price they pay.
Although the company offers a full refund in the first 30 days of purchase if you are not 100% satisfied with your purchase.
- Limited product information
Limited Product Information
Most medical alert companies offer more information about their product and services. Life Protect 24/7 offers limited information. The website doesn’t have any information on the company, no ‘About Us’ page or Company history. Also, it is not clear what fees you will have to pay outside of the subscription fee. For example, it isn’t clear if you have to pay a shipping and handling fee. If you want to learn more details, you have to contact them by phone or by email, which puts you in a position of being sold before you’re ready.
Want to know which companies are top-rated? Click here.
The EZ Care Landline System
- The EZ Care Landline System comes with a base unit and pendant.
- Battery life is monitored by the monitoring center and when the battery is running low, the unit sends a notification to the center.
- Simple to install – simply pug the base unit into an existing phone jack and it is ready to go. Unit accommodates plugging a telephone into the base for ease of use.
- Battery backup is standard for protection during power outages.
- Pendant is waterproof and has a 400 foot range.
Depending on the subscription, Life Protect 24/7 charges anywhere from $29.99 (for the landline unit) to $39.99 (for the mobile monitoring unit) per month for round-the clock monitoring and emergency dispatch services. These prices, while competitive, are fairly standard for the medical alerts industry. There is no activation fee associated with setting up the account.
Pricing – Landline Monitoring
- Monthly – $29.99
- Quarterly – $79.99
- Annually – $299.88
eResponder Cellular Mobile Unit
- Battery is rechargeable and can last up to 2 months on a single charge.
- The response unit is lightweight and comfortable to wear either as a pendant, carried in a pocket, or can be attached to a keychain.
- The unit works wherever there is a cell signal.
- Unit is trackable using the same technology used to track 911 calls from cell phones.
- Unit works indoors and out and is waterproof.
Pricing Mobile Monitoring unit
- Monthly – $39.99
- Quarterly – $99.99
- Annually – $379.92
Life Protect 24/7 Lock Box – (optional)
- $29.99 – onetime fee
Life Protect 24/7 offers a money-back guarantee for their customers. The following is quoted directly from their website:
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date less the shipping and handling cost. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
Equipment is covered for one year against malfunction.
Life Protect 24/7 offers a mobile unit for those needing medical monitoring on the go or who do not have a landline in their home.
The Life Protect 24/7 EZ Care Landline Monitoring Unit has a 400 foot range, meaning that the pendant transmits to the base within a 400 foot radius.
Technology and Equipment
Life Protect 24/7 can cover customers in all 50 states
Locations Monitoring Centers
Life Protect 24/7 operates multiple monitoring centers in the US which give 24 hour medical monitoring services to all 50 states. Each of the representatives is certified by the Central Station Alarm Association (CSAA) and undergoes extensive training including 180 hours of classroom training. All centers are UT-Certified.
Life Protect 24/7 does not require lengthy service contracts.
Wording on Life Protect 24/7’s website can lead customer to believe that customer service representatives are available 24/7. This is not the case, and there are several complaints which show this frustration. The monitoring center is available 24/7, but customer service is only available from 9am to 7pm EST, Monday–Friday. When speaking with representatives, reviewers found that answers to basic questions were elusive and, at times, were delivered verbatim from the website. Questions about the activation fee for mobile coverage were not answered concisely.
Time in Business
Life Protect was founded in 2013.
Company Contact Information
Life Protect 24/7 Headquarters
3509 Virginia Beach Blvd.
Virginia Beach, VA 23452-4421