Life Alert Emergency Response has been a pioneered of the medical alert system industry since its start in 1987. Popularized by its “Help! I’ve fallen and I can’t get up!” ad campaign, the Life Alert system has become a household name; the brand is so synonymous with medical alert systems, that many know the medical alert industry simply as the Life Alert industry.

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Rank Chart
Price
Consumer Rating
Review

#1

$29.95-$49.95
8.6

#2

$29.95-$41.95
9.3

#3

$27.49-$42.99
8.3

#18
Life Alert Review

$29.95-$49.95
1.8

Below we have provided you with the Good, Bad, and Bottom Line about Life Alert in order to give you a quick breakdown of the facts to help you decide of Life Alert Emergency Response is the right medical alert system for you or your loved ones.

The Good

  • CSAA five diamond certified
  • Free equipment, shipping, and warranty
  • Large monitoring call assistance
  • Transparent about successful services
  • Family notifications
  • Waterproof pendant
  • Additional types of protection

Life Alert has remained consistent in a growing and evolving industry for nearly three decades. The company has so far stood the test of time, accumulating a strong reputation in the market, not to mention a number of awards and accolades along the way.

Areas where Life Alert Excels:

CSAA Five Diamond Certified

Not many medical alert companies are CSAA five diamond certified. This certification implies the company maintains a high-quality call center service.

Free Equipment, Shipping, and Warranty

Not only is the warranty absolutely free, but it also lasts for the lifetime of the equipment.

Large Monitoring Call Assistance

Being one of the largest medical alert companies in the industry, Life Alert operates its services with its own monitoring center.

Transparent about Successful Services

In 2014, Life Alert assisted authorities in saving approximately 54,490 lives—that’s roughly one life saved every 10 minutes!

Family Notifications

At the push of a button, the customer’s emergency contact, along with a emergency dispatch unit, will be immediately notified of the problem.

Waterproof Pendant

The waterproof pendant is especially handy when facing in-bathroom emergencies.

Additional Types of Protection

Life Alert also offers fire protection, CO gas protection, home intrusion, mobile tracking through GPS, and a mobile app.

Summary of The Good:

The Life Alert system offers simplistic equipment ideal for people who don’t want to fuss with a lot of buttons or complicated gadgets. This system also enables customers to have more than just medical protection by providing services such as fire and carbon monoxide detection. The Emergency Help Phone is also a great feature that allows you to get help even when you’re not at home.

The Bad

  • 3-year contract
  • Installation fees
  • No discounts
  • Poor Glassdoor rating
  • No auto fall detection
  • Equipment details

While Life Alert Emergency Response has enjoyed enormous success in years past, the company’s main weaknesses stem from average-quality equipment, its limited services, a subpar website, and more. To compete with top medical alert system companies, Life Alert should consider decreasing its contract length, improving equipment, and eliminating its startup fees.

Areas where Life Alert Could Improve:

3-Year Contract

At three years, Life Alert locks customers into one of the lengthiest contracts in the industry.

Installation Fees

While the company offers free equipment, shipping, and warranty, it also charges a high installation fee. Top medical alert companies charge zero installation fees.

No Discounts

Because Life Alert is so well established in the industry, the company does not rely on or offer discounts on its products and services.

Poor Glassdoor Rating

While not part of our ranking criteria, Life Alert has a 1.7 out of 5-star rating on Glassdoor; Glassdoor ratings are submitted by current or former employees, suggesting Life Alert may not be a great place to work.

No Auto Fall Detection

Many medical alert systems in the industry today offer auto fall detection. Life Alert does not currently offer any products with auto fall detection capability.

Equipment Details

The website offers next to no information on equipment details or company policies.

Summary of The Bad:

This system has expensive activation and installation fees which far exceed the industry average. Another concern is the lack of information on the company website. Consumers are simply prompted to call in for pricing and system details which adds extra inconvenience.

Life Alert’s three-year contract for service is much longer competing systems in the industry. And as little information on products and services is offered upfront, customers are required to sign a lengthy contract without knowing fully what they’re getting themselves into.

Learn more about Life Alert Alternatives by clicking here.

The Bottom Line

Life Alert Emergency Response is not the best system on the market. While Life Alert as a company has many positives, such the coveted CSAA five diamond certification, its high installation fee ($95-$295), lengthy contract (3-years), and average system should encourage potential buyers to explore some Life Alert alternatives.

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35 Life Alert Reviews

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  1. User Score

    0

    May 17th, 2017

    I called to ask for a brochure but instead I got a saleswoman who called and called and called again.
    They actually sent a man to install their unit before I had signed up for anything. It got so I actually hung up on the salesperson after the 4th day of her calling. She then called me back screaming into the phone about my hanging up. That did it. I signed up with Bay Medical and have never regretted it.

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  2. User Score

    0

    May 8th, 2017

    My father is 90 years old. Has had service for approximately 10 years. He is now in a nursing home. I tried to cancel services, they would not cancel because I am not near the Life Alert Unit. I live over 90 miles away from fathers old home. I cannot miss another day of work to drive over there during their hours to get a number off an old machine and call you. Turn it off, stop changing an old man for something that he is not using. I can mail it back to you if you want when I can get it. Really !!! Stop Scamming old people.

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    6

  3. User Score

    10

    May 7th, 2017

    My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has “fallen and can’t get up”. She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

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    7 1

  4. User Score

    0

    May 3rd, 2017

    I was hoodwinked into committing to this. It interfered with my phone line. When I tried to cancel, they said I would be breaching the contract. I canceled the credit card it was billed to, so then they started sending me a bill . I refused to pay it, and I started getting phone calls and threatening letters. I ignored them. This went on for about 8 months and they finally gave up.

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    6

  5. User Score

    1

    April 29th, 2017

    First of all, this company is VERY aggressive. They call over and over and over, me, and my mom, to go over the same information repeatedly. The big red flag was after I very carefully gave them credit card information, they called several days later to verify the credit card information. ?????? The salespeople were very smooth, very nice and friendly, but once you call to cancel the service, they are extremely rude, and literally yell at you and don’t let you ask or explain anything!!!! I couldn’t believe it. DO NOT use Life Alert. They didn’t let my mother know in advance of the delivery day, and since she wasn’t there they expected her to pick it up at the post office, even though she can’t get out. they started installing equipment even before she got a chance to look at the contract. They bring the contract with the equipment, and install part of the equipment, then expect you to read the contract. See how aggressive and manipulative this is. I’m glad my mother is business savvy and refused to go along with a 3 year contract with these clowns.

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    8

  6. User Score

    0

    April 22nd, 2017

    I ordered this for a “peace of mind” for when I was at work for my 87 (85 at the time) year old mother diagnosed with dementia. I went online being that I didn’t want the phone ringing and bothering my mom who no longer knew how to answer it. Within a couple minutes, my phone was ringing !! All I wanted was information sent. I believe it was the next day a salesperson…(Kathy B) also called. As she did her sales pitch and I was going to order it, she said that will be like $3.16 or some odd cents a day. I said wait a minute—u r saying it’s going to be around a hundred bucks a month……that was with the fire and carbon monoxide detector….she didn’t mention that in her speech. She did ask if my mom would understand the unit being I would be locked in to a 3 year contract. My response was how do I know until I get it and try. DUH!!!! Well…we received it and there was no way my mom could understand it. She called her wrist unit her “decoration”. Well, for the past few months, it has been sitting by the tv on top of the monitor collecting dust..unable to be cancelled for what I think is at least another year. And yes, very timely to get a response by the time they ask their million questions. She is now on Hopsice with 24/7 caregivers….very disappointed with this system.

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  7. User Score

    0

    April 10th, 2017

    This is a horrible company that has no customer service skills. My mother was 89 when she signed up for Life
    Alert, with automatic withdrawals for the monthly payments and they had her commit to a two year contract without knowing it. She moved into a retirement home about 3 months after, who had their own system in place. I called Life Alert to cancel service for her and they wouldn’t cancel due to the fact she was committed to two years. I had mentioned she was 89 years old, she told me she had no idea there was a commitment involved and they basically said oh well, we will continue to charge you for two years and call back after that to cancel. So, my mother has been paying $50 per month for the entire time, even though it hasn’t been connected or used for the last 2 years. I called today to cancel and they said they couldn’t until it has been disconnected. I said it has been disconnected for 2 years and I would like them to stop charging my mother the $50 per month premium. They said it has to be de-activated. I said it has been, it hasn’t been activated for over 2 years. They said we need to wipe the memory from it first, I said can you tell me how to do that, they said you have to have it in front of you and then we will tell you how to do that. I said I don’t live with her so I can’t get my hands on the unit right now but when I am over there I will get it (she lives about 40 minutes away from me). I said I would still like you to stop charging her and they said they couldn’t until the memory was cleared and then I need to send it back to them or it would be a $300 charge. For goodness sake, she is now 92 and they are insistent they keep charging her even though the thing hasn’t even been plugged in, nor do they need to monitor it or have the service. They even had her old phone number! I have never had it so difficult to cancel a service. She is freeking 92. Can you make it any more difficult?!!! $50 per month is a lot for a 92 year old on a fixed income. I am so frustrated with this company, who has no desire to discontinue the service.

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    13

  8. User Score

    1

    April 4th, 2017 Sylva, NC

    They turned my smoke detector off and I had a small fire at my house. If I hadn’t been awake and able to put the fire out my animals and I would have burned alive. They said the smoke detector was too sensitive, but would not replace it. I don’t trust them to detect CO2 or to get help if I fall or become ill.

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    6

  9. User Score

    0

    March 28th, 2017 Richmond, VA

    If you get this system, be prepared to use it til you die. It is incredibly difficult to get out of the contract.We are moving to Assisted Living Facility and they need to verify that they are a 24 hour care facility. Why does Life Alert care where we go. We DO NOT WANT THEIR SERVICE.

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    10

  10. User Score

    0

    March 28th, 2017 Chicago, IL

    My Grandma has one & she fell (104 years old) The button did not work. Unbeknownst to anyone, you are supposed to call in once in awhile and do a check to see if it is working. That information would’ve been helpful at time of sale. Although, I do believe it was a bs story to cover their behinds. Don’t even get me started on the secret contract that we found out about when trying to cancel after this issue. Invest in some Ethics Classes life alert!!

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    9 1

  11. User Score

    0

    March 23rd, 2017 Hyattsville, MD

    I was an installer for Life Alert and I can tell you for a FACT that they abuse the customer’s lack of knowledge. They wanted to have me install a Carbon Monoxide system in a customer’s home. Upon arrival I informed the Customer and Home Office that the customer had a home that was totally “Electric”, Heating, Cooking and Water Heater. The home also did not have a garage. The home had a “0” chance of Carbon Monoxide intrusion. I was basically told to mind my own business by the “Technical and Sales dept. They also filled the poor elderly home owner with fear tactics. That was the last day I worked for them after seeing how they treat their customers, who are mostly the elderly.

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    13 1

  12. User Score

    9

    March 11th, 2017

    so far I have no complaints, they answer the phone they do what you ask

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    4

  13. User Score

    0

    February 6th, 2017 High Point, NC

    Life Alert is a ripoff. They didn’t tell me Ithat they had put me in a 3 year contract until the very end of the sale. The lady told me that I could not cancel now because she had put me in a 3 year contact and she would not cancel it. She was very rude. My 3 year contract will be up April 2018 and I will not continue this lousy service from these rude people.

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    20

  14. User Score

    0

    January 5th, 2017 Pikeville, KY

    Life Alert never mentions a three year contract on the phone. Only if you read the paperwork closely will you know ithat you signing a 3 year contract. They told my mother it was a month to month after specifically asking if she had to sign a contract. Fraud.

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    24

  15. User Score

    3

    January 3rd, 2017

    Very hard to cancel if under the 3 year contract. You had to proof why you want to cancel if going to a nursing home or death not because you found a cheaper and better company or you will pay a penalty.

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    23

  16. User Score

    2

    December 30th, 2016

    I am a Senior widow & have decided I was scammed by a very high powerful sales lady to sign up & pay a high amount on the phone before even receiving all the equipment that i had to pay for before even receiving the equipment. It was not a one button to wear with GPS but one for home–only if you were in the room where the central monitor was, & one to wear if you were away from that monitor. the button came apart during a fall & they were going to send another which took 2 weeks by postal mail. then, it broke again & another week to replace. My son called to complain I was paying $90/mo. for something didn’t work. After 3 transfers, we were connected to an agent that would give me the month of Nov. free. I tried to call & cancel & was told I couldn’t as I unmistake ly signed a contract. Selling Agent said 2 years, supervisor said 3 years. They took advantage of a 74 widow.. I need help & looking to file a fraud report & cancel my service..Luckily, I have 3 attorneys in my family whom I trust Please don:t make this mistake==READ THIS ARTICLE & DO YOUR HOMEWORK==WITH HELP/

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    28

  17. User Score

    1

    December 25th, 2016 Crystal City, MO

    My mom had fallen and her Life Alert is suppose to sense that she is on the floor. Well……. It didn’t, and her button around her neck did not work. I had to manually push the big ole button on the equipment y her phone to see if it even worked. It did but…… The call was dropped on Life Alert’s end, and it took them forever to call her back. This is a real cause for concern. I will be talking to her to change who she uses. Life Alert is not reliable when they need to be!!!

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    24

  18. User Score

    0

    December 25th, 2016 Brazil, IN

    Have used it. Have one. As far as am concerned, it is useless. (1) It is to costly for the one’s who depend on it. (2) I disconnected mine. No one should have to have a contract. (3) What if you don’t need it anymore? You are locked in a contract and have to continue to pay monthly until the contract is up. Someone is getting rich! (4) I will give you a example. When I would push the button, just to test, it takes more than 15 minutes to answer. I could have had a heart attack and died before they even got here!.

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    22

  19. User Score

    0

    December 23rd, 2016 New York, NY

    Yesterday I ordered Life Alert for my father. I didn’t know about all the other companies out there. My father was upset with me for not doing more research before ordering. We found another company, Medical Guardian, which was rated #1 this year. They have lower rates, better equipment & better customer service. My father & I called Life Alert to cancel. The rep was so rude with us. He tried scaring & bullying my father to stay with them. Plus, he said they would charge him the $198 for the cancellation. This company is awful! Don’t waste your money. Keep looking.

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    24 2

  20. User Score

    0

    December 18th, 2016

    thought the salesman who came to bring me the product and sign the contract talked so quickly that I did not fully understand or read the contract which was a carbon copy with small print. I did not know I was signing a 3 year contract. Calling customer service was impossible and my issues were not resolved. They should spend more money on customer service instead of on TV ads!! The representative who came to my house reminded me of a used car salesman. A repairman who came to my apt. was a contract person and not a Life Alert employee, thank goodness. He told me my base unit was outdated
    for a longer time than my installation date. I had to wait quite sometime before a serviceman came.It has been awhile since I cancelled my contract after the 3 year period so I cannot recall all the problems I had with them.
    The only time I used my pendant, help arrived quickly.

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    14 1