GreatCall is a leading provider of cell phones and alarm systems which are engineered to get you assistance right away. Famous safety advocate John Walsh is the Vice Chairman of GreatCall, and he is dedicated to providing life-saving health and medical alarm devices that are reliable and cost-effective.
Rank Chart
Price
Consumer Rating
Review

#1

$29.95-$49.95
8.6

#2

$29.95-$41.95
9.3

#3

$27.49-$42.99
8.3

#16
GreatCall Logo

$14.99-$112.49
3.9

The Good

  • Medical monitoring
  • Pricing
  • Contracts

GreatCall offers cutting-edge medical monitoring services for their customers. By combining medical monitoring with cellular phone service, they provide a unique option for seniors on the go.

Pricing for monitoring is dependent on the service options selected, but in many cases is competitive, considering that cellular phone service and medical monitoring is bundled. Customers purchase their equipment, which is affordable, compared to many cellular phone carriers. Seniors have the choice of a flip phone, an Android™ phone or a simple medical alert system. Different colors are available.

GreatCall is one of the few companies in the industry that does not require customers to sign a long-term contract for medical alert services. This provides an added measure of flexibility for customers on a fixed income. For those not wanting to combine their cellular phone service with medial monitoring, or those for whom the network does not cover, a mobile medial monitoring device is available which is waterproof and easy to carry/wear.

The Bad

  • Fees
  • Smartphone
  • Data plans

GreatCall functions a bit differently than their primary competitors and has added equipment fees as well as activation fees. Some customers have complained about the added telecommunication fees which appear on their accounts which are required by federal law for mobile phone service providers and customers.

The jump to a full Android ™ Smartphone might be difficult for some seniors and use might be more difficult for those with dexterity problems. The interface for the phone is simplified, but it still might be difficult for some to use.

Data plans are available, but can be a bit pricey.

The Bottom Line

Customers wanting to replace their current cellular plans and receive easy medical monitoring will be pleased with the offerings of GreatCall. Their Android™ devices are pre-loaded with several medical monitoring apps, allowing for one-tap assistance.

For some customers using their cellular phones with an unlimited plan, the limits on minutes, texts, and data will seem limiting. Plans vary, but customers should track their current average use in order to decide if the plan limitations will work for them.

Phones and service is available at selected Sears, Best Buy, Rite Aid and Walmart Pharmacies nationwide, so customers can purchase and receive their equipment quickly. Customer service representatives at any of these stores are not necessarily trained by GreatCall, and may not give accurate information, so customers should speak directly to a GreatCall customer service representative before purchase if they have any questions.

At this time, GreatCall is recommended as a solid option for mobile medical alert services.

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84 GreatCall Reviews

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  1. User Score

    0

    April 21st, 2017

    Bob Chain — 1 starbattery life with fall protection I 4 -5 hours had to buy extra cradle for work at $20 plus shipping

    final decided I would take the free replacement ( actually not free monthy charge comes out to more than paying for 1) and learned my model is no longer available had to take the lively which has even worse reviews.

    Had to pay $15 for shipping and when I called to ask that the 2nd charger be exchanged ( no longer works with new model) they want $20 plus $10 shipping)

    I’m going to get my satisfaction with YELP suggest anyone with similar problem do the same

    If there is an attorney out there CLASS ACTION WOULD BE A WINNER

    PRODUCT IS JUNK AND CUSTOMER SERVICE WORSE!!!!!!!

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  2. User Score

    8

    April 20th, 2017

    This Unit Has No Contract. Service, 24/7, and costs under $20 a Month.
    I Test mine Monthly, and always get a Fast Response.
    They Know your Location Anywhere with GPS
    The Unit is also Waterproof so you can take it in the Shower.
    The Unit has an initial price of about $50
    I have no Idea Why it is rated lower than many that only work in your home.

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    4

  3. User Score

    0

    April 20th, 2017

    This is the worst customer service. Spent hours trying to get the old number ported over. Somehow my mothers name got in the primary spot even though I was paying the bill. They refused to talk to me and insisted on talking to her. Had to cancel all of it.

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    2

  4. User Score

    0

    April 13th, 2017 Chandler, OK

    We are on our third device in a month. The first two only held power for around 7 hours. If put on at 7 in morning that means no power in middle afternoon when we need the service the most. Troubleshooting found no problem in device or delivery. Then what is wrong with the device?

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    4 1

  5. User Score

    0

    April 10th, 2017

    people please listen, this product is downright dangerous I had to replace this product 3 times,and has the lowest overall score for reliability . I was told today that if I live in a concrete blgd. that the signal may be blocked if I pushed the button. people buy this made in china product only to find it does not work. we elderly pay good money for security only to find out that we have been fooled by high priced advertising.. in short people are dying because of this product. Shame on you great call

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    5 1

  6. User Score

    10

    March 27th, 2017 Edwardsville, IL

    I have been using the device for about 4 months and have been very happy with all I have had contact with.My Dad used it to get someone ant 1:30 at night they called me and 911 and followed up afterwards to check on us that all was well.It gives me and Dad piece of mind that they are there if he needs them and they will Get me there.Thanks Foer your support

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    8

  7. User Score

    0

    March 21st, 2017 Kissimmee, FL

    This did not detect my wife’s fall so there was no response from them. Instead I found her on the floor and she passed away. i know that there was no guarantee that their summoning 911 support as I was paying them to do would have saved her life, but she would have at least had a chance! Thanks for nothing!

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    11 2

  8. User Score

    1

    March 16th, 2017

    I pay for a phone for my mother. I only use this service for the large buttons, no data and no contract. Social norms state that you do not give your information over the phone; we tell the elderly this constantly. Then tell me why in the HELL can Great Call not get into the 21st century for people to input payment into ONLINE????????????? I hate this service and the phones are absolute CRAP!!!!!!!
    I HATE, HATE, HATE this company.

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    8 5

  9. User Score

    10

    March 15th, 2017 O Fallon, IL

    I have had Great call for more than 2 years now. It has always identified where I am located even when I went on vacation. I have never had an emergency but I do check that it is working and if it knows my location. I have always been charged what I was told. I feel very secure with the service.

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    10 1

  10. User Score

    1

    March 13th, 2017

    Had a problem when I bought the first Unit they came out with, battery charger quit charging after approx. 1 yr. They said new charger cannot be inserted, that I would have to buy a whole new Unit. So I did. Same thing happened, what a rip off. Price also was raised from $13.99 to $19.99 a month with no notice plus with tax etc total was $22.99. I finally just canceled my service, CS people were not very accommodating to me at all.

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    8 2

  11. User Score

    10

    March 8th, 2017

    Hi, My name is Buddy Slate and i just say that this service is awesome, simple and sophisticated and customer service is also 5 star service and device signal is also good. thanks to great call service

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    12 1

  12. User Score

    9

    March 7th, 2017 Hood River, OR

    Splash device will not stay charged. It has gone off while in charger and no one was around it. Pretty embarrassing when the paramedics come calling without you being aware there is an issue. On the plus side, I have experienced great customer service and they are very willing to do what they can to help with their devices. I have two of them for my aging folks and am very happy with this company.

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    10 2

  13. User Score

    2

    February 28th, 2017 Eldridge, IA

    Have made four phone calls talking with four different persons trying to find out why their system does not have strong enough signal to keep the program I am paying for up to date on my mothers location to my phone. Just seem to be getting a verbal runaround and not a concrete answer. Seems their system is not what they advertise at all !

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    9 1

  14. User Score

    1

    February 23rd, 2017 Plainsboro, NJ

    We got the Lively device for my Grandmother. It’s a small thing you can wear around your neck. It has GPS to locate you, fall detection, and you can press a button right on the unit to talk to someone if you need.

    The first device came in the mail and she charged it at night. She also had to charge it in the middle of the day as it was showing red status for battery (low). After a few days the unit would no longer turn on or charge. The company said the battery situation is not normal. They sent us a new unit and a pre-paid mailer to send the old one back.

    The new unit arrived in about 2-3 days. It lasted less than a week and would no longer turn on or charge. Same thing. sent us a new unit and mailed the old one back.

    The third unit arrives and within 2 days of using it the device started acting funny. Light turns on for no reason, unit shuts off, comes on, shuts off, I finally got it to stay on all night I think, but I came home the next day and it would not power on or charge.

    We called last night and cancelled service. They are sending us something to mail the unit back to them and they will hopefully credit my Mom’s credit card.

    My Grandmother’s Sister has one of these units with no issues, but her neighbor had one that took her a year to get something she’s satisfied with.

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    9

  15. User Score

    1

    February 17th, 2017

    Was told by GreatCall customer service that I was able to cancel my service during a long stay oversea. No with no explanation, they are billing me for what!!!
    When riding them letter they do not answer the worst is that they advertise inside theAARP magazine. Do NOT go with this alert company you will certainly regret it.

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    6

  16. User Score

    8

    February 17th, 2017

    I don’t know where they get their info. But I paid $49.99 for the Waterproof unit and The activation was free. I can push the button at any time and talk to a person. If I had a problem I can hold the button 5 seconds and it dials 911. Monthly Charge was $17.99 when I got mine and has not changed, they now charge $19.99 a Month.
    It is Mobile, has a Comfortable Neck strap. I test once a month or so and always get an immediate answer, even when I traveled out of state.
    I never saw any additional fees for Phone service!

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    14 1

  17. User Score

    0

    February 16th, 2017 Farmville, VA

    I would NOT recommend this device to anyone. The first one we received did not stay charged for 12 hours. After more than 1 1/2 hours on the phone with support they agreed to send a replacement. After receiving the replacement I called activation as instructed and the device seemed to set up and charge okay. the device did not work after 2 hrs and would not take a charge. After another 1 1/2 hrs. on the phone with technical support they wanted to send yet another replacement. I simply said that after all of these problems with the first 2 I was not interested in receiving a 3rd replacement. 10 days have lapsed and I still have not received the return envelope to return the 2nd defective device and when speaking with customer relations it was as if this was the first conversation with them. I’m sick of dealing with in-effective service and will pay to return the device myself. The agent could not even give me a confirmation number for our conversation today “because it was in the hands of a supervisor”. I was not given the opportunity to speak with this supervisor. STAY AWAY FROM THESE PEOPLE.

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    9 1

  18. User Score

    1

    February 2nd, 2017

    I have had this service for four months. Three times I have had problems with the device or the charger not working. When the device breaks or does not work, it takes at least 7 working days to receive replacement. I have had issues at least once a month with the device not working. Even though you are without service for days and days, you are billed the entire amount. I am now looking for another service provider. This company is no way to feel secure if you need help when it is broken half the time.

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    11

  19. User Score

    1

    January 25th, 2017

    Customer Service is awful. They do not know what they are talking about. The user has to call many times to get the right answer. Tech support is even more terrible. They hire people that are NOT trained. Lost my photos on a restart. Rep did not tell me photos would be lost. Never asked me about my photos before she did a restart on my phone.

    When I cut off service they charged me for the entire month when in fact I only used 4 days! No prorated rates. I was NEVER told that when I signed up. The service rep said “well maybe they had forgotten to tell me that”!!! How is this legal? I had been a customer for 3 years and this is how they treat their customers. Look real hard at this company LOTS of hidden information and policies.

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    14

  20. User Score

    1

    January 20th, 2017

    if you have a loved one that needs a device such as this. don’t get this one. every time you have to call them it’s a 10 to 15 minute wait to get through. the device was purchased 2 weeks before the user went into the hospital and you can’t put a hold on the service. If you cancel there is a reactivation fee. don’t these people realize that they are dealing with the elderly who are always in and out of the hospital. when you do get someone on you have to give them about 5 different security names or numbers to speak to someone or to even tell them that the thing is not working. we are on the 2nd device and now this one isn’t working. i don’t recommend this to ANYONE

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    12