GreatCall is a leading provider of cell phones and alarm systems which are engineered to get you assistance right away. Famous safety advocate John Walsh is the Vice Chairman of GreatCall, and he is dedicated to providing life-saving health and medical alarm devices that are reliable and cost-effective.
Rank Chart
Price
Consumer Rating
Review

#1

$29.95-$49.95
8.6

#2

$29.95-$41.95
9.3

#3

$27.49-$42.99
8.5

#16
GreatCall Logo

$14.99-$112.49
3.9

The Good

  • Medical Monitoring
  • Pricing
  • Contracts

GreatCall offers cutting-edge medical monitoring services for their customers. By combining medical monitoring with cellular phone service, they provide a unique option for seniors on the go.

Pricing for monitoring is dependent on the service options selected, but in many cases is competitive, considering that cellular phone service and medical monitoring is bundled. Customers purchase their equipment, which is affordable, compared to many cellular phone carriers. Seniors have the choice of a flip phone, an Android™ phone or a simple medical alert system. Different colors are available.

GreatCall is one of the few companies in the industry that does not require customers to sign a long-term contract for medical alert services. This provides an added measure of flexibility for customers on a fixed income. For those not wanting to combine their cellular phone service with medial monitoring, or those for whom the network does not cover, a mobile medial monitoring device is available which is waterproof and easy to carry/wear. Additionally, a landline service is not required to receive medical alerts.

The Bad

  • Fees
  • Smartphone
  • Data Plans

GreatCall functions a bit differently than their primary competitors and has added equipment fees as well as activation fees. Some customers have complained about the added telecommunication fees which appear on their accounts which are required by federal law for mobile phone service providers and customers.

The jump to a full Android ™ Smartphone might be difficult for some seniors and use might be more difficult for those with dexterity problems. The interface for the phone is simplified, but it still might be difficult for some to use.

Data plans are available, but can be a bit pricey.

The Bottom Line

Customers wanting to replace their current cellular plans and receive easy medical monitoring will be pleased with the offerings of GreatCall. Their Android™ devices are pre-loaded with several medical monitoring apps, allowing for one-tap assistance.

For some customers using their cellular phones with an unlimited plan, the limits on minutes, texts, and data will seem limiting. Plans vary, but customers should track their current average use in order to decide if the plan limitations will work for them.

Phones and service is available at selected Sears, Best Buy, Rite Aid and Walmart Pharmacies nationwide, so customers can purchase and receive their equipment quickly. Customer service representatives at any of these stores are not necessarily trained by GreatCall, and may not give accurate information, so customers should speak directly to a GreatCall customer service representative before purchase if they have any questions.

At this time, GreatCall is recommended as a solid option for mobile medical alert services.

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105 GreatCall Reviews

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  1. User Score

    1

    June 20th, 2017

    My mother is 83 and needed help with a new phone. We bought Jitterbug Smart at Best Buy. Excellent cust service. Went home to set it up. It cost $28.00 to activate the phone. Their cust Svc was closed so, I called them on Monday morning to have my mother’s original phone number transferred to the new phone. They wouldn’t let me handle this process because I was not my mother, and they didn’t know who I was. I explain to them that my mom has dementia gets very upset when strangers would talk to her and question her, she’ll just start crying can’t I please take care of this now for her? Absolutely not they could not help me. I asked if my dad would be sufficient to finish the process and the man said yes. His name was Jeremy at Great call. I gave the information to my dad. My dad called & was on the phone for an hour and a half while he was trying to explain that my mom is not capable of answering questions on the phone. They would not accept him giving them the information to transfer the phone number. He cancelled the entire account they returned the phone yesterday. Good job Great Call. And you advertise thru AARP for seniors.

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    2

  2. User Score

    10

    June 12th, 2017 Philadelphia, PA

    I received my device when told I would. I also like ,
    My device and it makes me feel safe. I did have a problem and they send me a new device immediately. Every time I have wanted some information, they have greeted me with kindness.

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    2

  3. User Score

    0

    June 11th, 2017 Ridgewood, NJ

    BEWARE BEFORE BUYING OR SIGNING UP WITH GREAT CALL. Their website is VERY misleading on the cost of the plans. My mother wanted the Jitterbug flip phone very much which is exclusive to Great Call (the provider) and they won’t sell an unlocked phone. You would have to wait up to a year to get it unlocked by law (I think). I was comparing Great Call to Consumer Cellular (which offers AARP discounts).

    When I called and spoke to “Rich” at Great call today 6/11 around 4:45 EST, he was ok. Unfortunately they do charge a $35 activation fee unlike Consumer Cellular. No discounts for AARP. Phone cost was comparable if we bought it anywhere else. What WAS an issue for me was their plans CLEARLY showed a 600 minute talk plan for $10 and a 300 text plan for $3.00 excluding taxes and fees. Slightly cheaper than Consumer Cellular’s plan and more flexible. They pushed their Health and Safety packages but I wasn’t interested as my mother already has a medical alert. When I went to confirm the pricing he said “Oh, yea our site is not very clear, it’s really $19.99 for the talk plan and $3.00 for the text plan.” Well, he was right, the site wasn’t just NOT clear, it wasn’t there in anyway shape or form. To boot, there was no flexibility or even care that they were not competitive.

    Clearly they are more towards being a medical alert company and using the phone as the carrot. But the deception of the pricing was unacceptable. BE VERY CAUTIOUS ON THEIR DEALS, PUBLICATIONS, AND SALES TACTICS.

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    3 2

  4. User Score

    2

    June 8th, 2017

    I paid for their Uit for almost 5 years only to find out they didn’t inform me that my conection was guarantied. It was accidental that I found out that Great Call could not keep me covered as the cell towers was across the water, ( I live on WhIDBEY ISL.. WA ). After years of paying and getting increases in my monthly bill . I asked for a refund BUT NO WAY WHERE THEY GIVING REFUNDS.
    SO PLEASE DON’T TRUST THEESE PEOPLE !!

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    3

  5. User Score

    10

    June 4th, 2017 Rhinelander, WI

    I have had this for about 6 years. I have never had a problem with it and needed 3 times. Once when I was 1900 miles away from home. I had help that time and in about 4 minutes the paramedics arrived. The big test came on that day, because I had not notified of where I was, the address or anything else. They pinpointed my exact location and it saved my life. What I also like about it is there is an app for smartphone and my kids can track me on the internet if they wish to. I have an older locator that works just fine the new one have a fall indicator. The price is less than 25 dollars a month and I go nowhere without it. It recharges in minutes and a charge will last about 2 days. I can’t imagine anyone not loving this.

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    4

  6. User Score

    0

    June 4th, 2017 Boise, ID

    They lied about having a landline attached to their plan. And the no refund claus on the return of their products withnin the 30 days. They kept my money for purchase of their phone.

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    1 1

  7. User Score

    0

    June 2nd, 2017

    I called and cancelled my dad’s health alert and was told by the rept that we wouldn’t be charged anymore yet they took money again from his account within 2 days! After arguing with the customer service rep I talked to the supervisor who said he listened to my car from 2 days previous and basically said the report didn’t say that. They are liars and am disappointed that they took money from an 88 year old after saying they wasn’t going to. I would never do business with them again and would t suggest anyone else does either. They take advantage of older people. They should be ashamed at the out and out lies!

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    4

  8. User Score

    10

    June 1st, 2017 La Mesa, CA

    THE GPS IN THIS PROGAM IS A GREAT FEATURE AND ALLOWS THEM TO LOCATE YOU ANYWHERE, NOT JUST AT YOUR HOME PROPERTY.

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    3 1

  9. User Score

    10

    May 27th, 2017 Saint Joseph, MO

    I have had the Great Call 5 for several years. This is a great medical alert service. I have used it twice and help was here quickly. They stayed on the line until help arrived. I really appreciate the service. It is helping me stay in my home.

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    9

  10. User Score

    10

    May 22nd, 2017 Pomona, CA

    I have had Great call 5 star for almost 4 years, I changed to the splash about 2 years ago. I have not had to use it to call for help, but I feel that if I did, I would have a response within seconds. customer service does leave a lot to desire, but I like the fact that I can go anywhere and if I need them, they are there

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    4 3

  11. User Score

    1

    May 15th, 2017

    I purchased to go lively device which stopped turning on after 3 days. Took 10 days to receive the replacement which also stopped turning on after 5 days. I returned it and had to fight for a refund because it was after 30 days. They agreed to refund but I still had to call after not seeing the credit appear after a month. Poor quality device and long wait times whenever I had to call in for support.

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    8

  12. User Score

    0

    May 10th, 2017 Media, PA

    Problems from beginning to end. First with porting over my phone number, then with faulty equipment, such that it would record no voice mail. They refused to credit my account for the faulty phones. Customer service personnel are pleasant but very poorly trained . Time consuming and unpleasant experience.

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    6 1

  13. User Score

    0

    May 9th, 2017 Athens, TX

    Charges for calls that were not made, and email that I am late and then telling me they did not send any email, and they have not sent my bill yet. They are taking advantage of the elderly, and overcharging.

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    7 1

  14. User Score

    0

    May 9th, 2017

    Absolutely no professional customer service, customer service argued with me basically calling me a lier. They continued to take money out of my account even after I discontinued service. I would not recommend great call not even to my worst enemy. And not only poor customer service the product was a sham. Would not work and we had to keep sending it back to get another one shipped to us. Save your time and money and go elsewhere.

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    6 1

  15. User Score

    0

    May 7th, 2017

    I purchased this for my 86 year old mother. We are now on our second device because the battery does not hold a charge. Customer service is poor. The second product they sent to replace the original product took over 10 days to arrive and during that time, my 86 year old mother had no protection. It constantly blinks. Do not purchase this product.

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    6

  16. User Score

    10

    May 6th, 2017

    I have had no problem with my medical device.I did not bundle. I only have the medical device which is GPS run.

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    7 1

  17. User Score

    2

    May 5th, 2017 Framingham, MA

    Great but requires daily recharging extremely long hold time to reach CS

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    3

  18. User Score

    0

    May 2nd, 2017

    I set up the account and my husbands name ended up on the bill.
    I wanted to set up the security password to access the account but they wouldn’t me until they spoke with husband. He is 83 yo, hard of hearing and is in early stages of alzhhimers. I set up the account, and I pay the bills. Told them I would cancel with the next bill and they told me I could not that they had to speak with him.
    Guess what? I’ll get them to cancel it. I just won’t pay the damn bill anymore and they will shut it off for me.

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    9

  19. User Score

    9

    May 2nd, 2017 Savannah, GA

    I have been using the GreatCall Mobile alert to two years. I have used the emergency call on 6 times with very satisfied service. Four calls were for help for myself and two calls were for other people.

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    9

  20. User Score

    1

    May 1st, 2017 Knoxville, TN

    sent for equipment, it fell apart!!
    many things went wrong–billing, customer service had hard time understanding what i needed,

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    5