Galaxy Medical Alert System believes that seniors should be able to enjoy freedom and independence in their lives through the help of a personal emergency response system. With over 25 years of experience, Galaxy Medical Alert is one of the top providers of medical alert systems in North America.

Rank Chart
Price
Consumer Rating
Our Score
#1
$29.95-$49.95
8.5
8.7
#2
$37.95-$41.95
9.4
8.3
#3
$27.45-$36.62
8.7
8.0
#80
Galaxy-Medical-Alert-System
Undisclosed
--
2.9

The Good

  • Several options
  • Additional features/services

Several Options

Galaxy Medical Alert is an experienced company with many different options for services, making it easy to choose which service is best for you. From a simple home based service, to a home and yard service, a cellular service and a GPS service, you can choose whatever service is best for you and your lifestyle.

Additional Features/Services

With the option for monthly or yearly purchases, you can also choose whatever payment plan works for you. Each system comes with the ability for two-way communication, which is best to determine what has happened and the type of help to send. And with a trained staff of medical responders, you are directly connected to someone who can quickly assess the situation and get you help quickly.

The Bad

  • Only available in Canada
  • No money-back guarantee
  • Warranty only covers wear and tear

Only Available in Canada

Though Galaxy Medical Alert has a lot of benefits, there are a couple negatives about the service. For one, the service is only available in Canada, which isn’t great for the rest of North America.

No Money-Back Guarantee

There’s also no money-back guarantee though there are no penalties if you cancel after the initial 90-day commitment. Galaxy Medical will also refund the unused portion of a quarterly or annual prepaid plan after the first initial 90-day commitment, but not the entirety of the plan you purchased.

Warranty Only Covers Wear and Tear

Also, Galaxy Medical’s warranty only covers wear and tear, which means if you break a piece, you’ll have to pay for the replacement.

The Bottom Line

In the end, Galaxy Medical Alert is a great option for those living in Canada. Not only is there an option for those seniors who like to travel a lot, but still want the protection of a alert system, but there are simple systems that will cover your home as well. With the customer service center staff medically trained and able to answer your phone call with ease, Galaxy Medical Alert is a great option for seniors that want to live alone, or even those with a dangerous medical condition.

Despite the fact that Galaxy Medical won’t cover a broken piece, unless it was broken through wear and tear, and there’s no money-back guarantee for a product you don’t like, this company is a great option for anyone looking for more comfort and ease while living alone at home.

More Information

Contract Details

Galaxy Medical Alert Systems has a month-to-month contract or a yearly contract, either of which you can choose online. With five different systems to choose from, you can find the perfect one for you.

Refund Policy

There are no penalties if you cancel after the initial 90-day commitment. They will also refund the unused portion of a quarterly or annual prepaid plan after the first initial 90-day commitment.

“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

As long as you are subscribed to the Galaxy Medical Alert services, all parts are warranted under your service plan. But Galaxy Medical Alert Systems will only cover normal wear and tear use. If the system has been abused or misused, Galaxy Medical Alert Systems reserves the right to charge the customer for replacing the broken part, and it is the customer’s responsibility to return the broken parts to Galaxy Medical. If you have more questions, please call toll-free at 1-855-905-7414.

Accreditations

Galacy Medical Alert Systems Response Center is certified by the Central Station Alarm Association (CSAA) 5 Diamond Program. This program is committed to random inspections, testing and criteria standards, the highest in customer service, continuing education of emergency operators, and reducing false dispatches. Galaxy Medical Alert’s is CSAA 5-Star rated, which means that all of the certified operators are trained to assess emergency medical situations. And, with 25 years of expertise in the alarm and security industries, they are proven leaders of medical alert systems across North America.

Package Details*

*Prices have not been verified.

Cellular System

For this system you can choose between a bracelet or a pendant and a month-to-month contract or a yearly contract.

  • User-friendly and easy to install
  • Uses 3G/4G technology
  • Two-way voice communication
  • Waterproof panic button
  • Base unit battery back-up
  • Personal Emergency Help Button (Pendant/Necklace or Bracelet)
  • Lockbox Included
  • Paramedic Fridge Magnet
  • $44.95 per month ($449.50 per year)

Fall Detection System

This system includes the following:

  • Waterproof – so you can use it anywhere
  • Long range functioning – help button works up to 600 feet away
  • Compatible with all telephone formats (including landline, cable, and Voice over IP)
  • Supports smoke detectors and carbon monoxide detectors
  • Two-way voice communication with Galaxy Medical Alert Response Centre
  • Low battery detection and alert
  • Base unit has up to 32 hours of battery back-up time
  • Easy to use and install
  • ONE button activation and/or automatic fall detection
  • Personal Emergency Help Button (Pendant Only)
  • Lockbox Included
  • Paramedic Fridge Magnet
  • $39.95 per month ($399.50 per year)

Home and Away System with GPS

This system is a leading-edge response system that can monitor services from anywhere. This system includes the following:

  • Attractive, lightweight personal emergency help button that can be worn on a lanyard or belt
  • Easy to use and install
  • Widespread functioning – help button works virtually anywhere
  • Hands-free, two-way voice communication capabilities with the Galaxy Medical Alert Response Centre
  • Water-resistant; designed to be worn in the bath or shower
  • Multi-sensor & smart sensor fall detection that is designed to detect falls immediately
  • GPS location services
  • Broad range cellular connectivity
  • Bluetooth pairing capabilities
  • Integrates with existing monitoring systems
  • 36-hour battery life (may vary due to activity level)
  • Low battery detection and alert
  • Shatter-resistant from 2 meters
  • Currently available in two colours: charcoal grey and off-white
  • Lockbox included
  • Paramedic Fridge Magnet
  • Minimum 6 Month Contract
  • Available Across Canada in Fall 2015

You can choose between an off-white or charcoal grey color, and choose to pay for monthly or yearly.

$49.95 a month ($499.50 per year). This requires a 6-month contract.

Home and Yard System

The home and yard system has a range of up to 500+ feet so you can rely on getting assistance around your entire home.

  • Simple to use and install
  • Compatible with all telephone formats (including landline, cable, and Voice over IP)
  • ONE button activation
  • Two-way speaker voice communication
  • Water-resistant panic button
  • Base unit and pendant with battery backup
  • Personal Emergency Help Button (Pendant,Bracelet and Belt Clip)
  • Lockbox Included
  • The Home/Yard System can accept up to 4 pendants on the system at one time
  • Paramedic Fridge Magnet
  • $34.95 per month ($349.50 per year).

Home System

The home system is the simplest personal emergency response system and is ideal for those who spend the majority of time at home.

  • Simple to install
  • Compatible with all telephone formats (including landline, cable phone systems, and VoIP)
  • Two-way speaker phone feature
  • Smallest waterproof panic button in the industry
  • The base unit back-up battery provides power for up to 60 hrs
  • Personal Emergency Help Button (Pendant/Necklace or Bracelet)
  • Lockbox Included
  • Paramedic Fridge Magnet

You can choose between a bracelet and a pendant.

$29.95 per month ($299.50 yearly)

Frequently Asked Questions

How does a medical alert service work?

Galaxy Medical Alert Systems personal emergency response systems use a two-way voice hands-free base station that works via a wireless one-button wrist or necklace transmitter. In the event of an emergency, simply press the personal help button or the system console alarm button and a call will immediately be sent to our Galaxy Medical Alert Response Center.

The Galaxy Medical Alert Response Center is staffed by certified EMTs (emergency medical technicians) that are ready to respond to any type of emergency, 24 hours a day, 7 days a week. Once emergency personnel have been alerted, the Galaxy Medical Alert Response Center can also inform loved ones (family, friends, neighbors) or a physician of your emergency.

Where does Galaxy Medical Alert offer services?

Galaxy Medical Alert offers services throughout Canada with offices in Windsor, Ontario and Concord, Ontario.

Is there any staff that are medically trained with Galaxy Medical Alert?

Yes! The Galaxy Medical Alert Response Center is staffed by certified EMTs that are ready to respond to any type of emergency 24/7.

Does the device include two-way communication?

Yes! Once you press your personal help button, on average, it takes 40 seconds to be connected to an operator in an emergency response center.

Can two or more people be included at the same location?

Yes! You simply will need to purchase an additional pendant for the people that need to be covered.

Does the device need to be plugged into a phone jack?

Yes, you will need a wall outlet and a telephone jack in order for the system to work.

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