Family First Alert is a family owned and operated business. The company began as a need for a family member and desiring a no contract option in the medical monitoring community. Family First Alert was founded in 2004, and in 2014 home security and automation was added to their service repertoire. Services can be bundled to save customers cash. No contracts are tied to their services.
- No contract
- Bundle service
Family First Alert takes pride in offering services without the need to have customers sign a binding contract.
If comparing to other medical monitoring companies, Family First Alert is reasonably priced for either the Belle or In Home pendant. Belle would be about $40 a month (unverified), and the In Home option at about $27 (unverified).
The Belle pendant can be worn in the shower.
Family First Alert gives two options when looking for medical monitoring. The Belle pendant can be taken anywhere for seniors that are on the go, and the In Home pendant can be used at home where it has a 600 feet range.
Family First Alert gives customers the opportunity to bundle services with medical monitoring and their home automation package to lower the costs for both services.
- No medically trained staff
- Lack of information
Medically Trained Staff
A specialist with Family First Alert will respond, but you will not be in contact with someone that is medically trained that may be able to assist you until emergency responders arrive.
Lack of Information
There is a major lack of information on their website that is important for consumers to know before making a decision. Some items you may want to look into are: is there an equipment fee, activation fee, a warranty to go with the device, are medical records available to the responder, and will family be alerted when there is an emergency.
Frequently Asked Questions
How does a medical alert service work?
Just press the button, speak to a specialist, and get the help you need.
Where does Family First Alert offer services?
Family First Alert offers services nationwide.
Are there any staff members who are medically trained with Family First Alert?
You will speak to a specialist, but it is not specified if it someone that will be medically trained.
Does the device include two-way communication?
Yes, the pendant has a speaker and microphone that allows you to speak and hear the specialist .
Can two or more people be included at the same location?
This information is not provided.
Does the device need to be plugged into a phone jack?
Yes, their equipment is specifically designed to plug in.
Family First Alert do not have contracts for any of their services.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
No mention of a warranty on the company’s website.
Family First Alert does not offer a money-back guarantee for customers who purchase their products.
It does not specifically state on the website whether the company has any applicable licenses.
No known affiliations for Family First Alert.
Belle Button: $39.99/month (unverified)
- This option allows you to take it with you on the go
- By triangulating cell towers, your location can be found
- In Home $26.49/month (unverified)
- Waterproof pendant
- Range of 600 feet