Family Care is a medical alarms company located in Williamsport, Pennsylvania. Family Care offers affordable monthly 24/7 professional monitoring rates with no additional charge for equipment. Customers may pay quarterly at $24.95 per month or annually at $19.95 per month. Customers can return equipment anytime for a full refund and rates are guaranteed to not increase over time. Activation and shipping is free of charge and there are no long term contract commitments.
- Affordable medical alert devices and monitoring
- 24/7 professional monitoring
- Full refund policy
Affordable Medical Alert Devices and Monitoring
Family Care only requires monthly monitoring payments without any contract commitments. Unlike many similar industry competitor offerings, there is no extra charge for the company’s customer installed equipment. The included pendant is completely waterproof and features two-way voice technology and a battery backup system that can last over 60 hours of standby time. According to the company’s website, there are no parts that need to be replaced over time. The company has recently introduced a Mobile Plus device that allows customers to be able to travel anywhere and still be protected with medical monitoring.
24/7 Professional Monitoring
The company employs paramedics at its 24/7 central monitoring station that are available to customers on every shift. These medical professionals assist dispatchers in decision-making on calls received. Dispatchers have the same medical training as 911 operators.
Full Refund Policy
Customers are able to cancel anytime without written advance notice or assessed termination penalties. Customers must return the equipment to receive a refund. The company also offers customers a 30-day risk-free trial and guarantees rates will never increase.
- Limited features
- Limited service area and experience
- Limited customer support services
The company could be more transparent in regards to its products and services on its website. The devices do not appear to have automatic fall detection and device ranges between the pendant and base are not publicly disclosed. The products use a landline connection which are typically not as secure as cellular connections. The company does not appear to offer lock boxes or other additional accessories for purchase on the website. However, the company does offer either a lock box or one month free service when customers order online.
Limited Service Area and Experience
The medical alarm company only services customers located in Pennsylvania. The company only has five years of experience in the industry. Companies who have a long track record in business typically are more trustworthy to consumers. According to the corporate website, the company has only assisted 30,000 customers which is much less than similar competitors.
Limited Customer Support Services
Family Care does not offer a live chat feature on its website for customers to ask questions prior to purchasing. The company also can only be contacted during normal business hours during the week and is unavailable on weekends.
No Contract Commitments
Customers are able to choose from quarterly or annual payment plans and equipment is included at no additional charge. The company offers a free trial for one month. If customers wish to cancel during the free trial, they must return the unused equipment in its original packaging. Customers may also cancel anytime without any termination fees but equipment must be returned free of damage. No written notice is required but customers should put a note with the returned equipment requesting cancellation. There are no installation or activation fees as well. The company also guarantees that rates will never increase.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
No Equipment Warranty Information
No equipment warranty information is available on the company’s website. Customers will have to contact Family Care directly for any potential details. According to the corporate website, equipment parts never need to be replaced.
The company offers a full money-back guarantee with no restrictions. Family Care also offers a free trial for one month.
The company’s 24/7 professional monitoring center is CSAA certified. Dispatchers are EMD certified, which is the same training that 911 operators are required to have. Certified paramedics are employed on every shift as well.
The medical alerts company does not list any affiliations on its website.
Monthly Payment Plans
Family Care offers two medical alert payment plans for consumers. Customers can choose to pay quarterly for $24.95/month or annually for $19.95/month. Customers are not required to sign any contract agreements in order to receive monitoring services. There are no installation charges and customers may cancel anytime without early cancellation fees. No equipment warranty information appears to be provided on the corporate website.
- No Equipment Purchases
- Waterproof Pendant Included
- Free Activation
- 30 Day Risk-Free Trial
- No Hidden Fees
- Cancel Anytime with Full Refund
- 24/7 Access to EMD Certified Dispatchers
- Easy Self Installation Setup
- Friends/Family Emergency Notifications
- Equipment Price Guarantee
- No Parts Replacement Costs
- 60+ Hour Battery Backup
- Two-Way Voice Technology
Mobile Plus Medical Alarm: $29.95
- Cellular Connection
- Built-In GPS Technology
- 36-Hours Standby Time
- Charger Base
Frequently Asked Questions
How does a medical alert service work?
The medical alert pendant or wristband features a personal help button that can be pressed by the user during an emergency. This activates a call directly to the 24/7 professional monitoring station using two-way voice technology. The operator will review the user’s emergency instructions and dispatch emergency personnel if needed. Operators will stay connected with the user until help arrives. Family and friends will also be contacted as detailed on the emergency instructions provided in advance to the company.
Where does Family Care offer services?
Family Care Medical Alarm provides services for customers in Pennsylvania.
Are there any staff members who are medically trained with Family Care?
According to the company’s website, several paramedics are assigned to every shift to speak with customers directly and assist monitoring operators during medical emergencies. Operators are also EMD (Emergency Medical Dispatcher) certified. This is the same training that 911 operators receive.
Does the device include two-way communication?
Can two or more people be included at the same location?
This information is not clearly listed on the company’s website.
Does the device need to be plugged into a phone jack?