EMC security has been in business since 1998. They provide services to over 70,000 homes in Georgia. As of 2012, most of their service efforts have been focused in the bulk of Northern Georgia. EMC security has also won several awards for its medical alert services and security services, including the Five Diamond Certification for its operators and central stations. Of the 2,700 central stations located throughout the United States, only 100 central stations associated with home security and personal alerts have the Five Diamond Certification.
Looking at the company’s medical alert service… ambulance, emergency service, and security companies tend to offer the better personal alert services.
Ultimately, EMC built their medical alert system by specializing in other types of security before developing a personal alert product.
- Extra battery
- Optional accessories
There are many great features of EMC’s Medical Alert system. EMC posts the unit information and manual online for people to access for help. In fact, most personal alert systems only post a brochure online. The manual contains easy and necessary information for determining whether or not the Medical Alert product is a good fit.
EMC’s medical alert system has one of the best ranges for the pendant, considering that this product is a landline-based service. The pendant has some unique functionality, including a volume control knob and an LED light that shows the system’s functionality.
The base station has the ability to charge the extra battery for the pendant. Many pendants reviewed required that the user purchase a new battery. Also, EMC’s pendant battery has a very long standby time, ranging from 4-6 hours.
Another important feature is the VoiP and DSL disclaimer found on EMC’s website. Many people may assume that they can purchase a landline personal security system because they have VoIP, when in fact, some VoIP carriers are not compatible with a landline personal alert system.
The waterproof pendant that comes with the base station is important. Many pendants that feature two-way communications are not waterproof. EMC’s pendant allows a user to keep it in or near the shower so that they can get help if they are injured while in the shower. Two-way communication at the base station and pendant are a must.
A great perk is the fact that there were several optional accessories that came with EMC’s Medical Alert system, including a lockbox, emergency wall communicator, and up to four pendants for other home inhabitants to use as needed. The emergency wall communicator is a great option if a client is not wearing their pendant or too far away from the base station.
- Lack of mobility
EMC uses a personal alert base unit and pendant that is used by other personal alert companies. In other words, their product is no different than those other companies. However, EMC charges a fairly low rate compared to other companies that use similar equipment.
The lack of mobility for the client is a concern. Even though the client can move approximately 100 feet outside their home and still access the base station, landline-based personal alert services tend to limit the client’s ability to go outside of the home. If the client plans on long-term travel or moves where they need the base station with them, they must first call and inform EMC.
EMC’s Security Medical Alert System, the LifeControl Kit #AEMA-10Q4, consists of the following:
- Voice-to-Voice Pendant
- Belt Clip
- Wrist / Walker / Wheelchair Strap
- Base Unit (Opens and recharges the Pendant Battery)
- 2 Rechargeable Lithiuim-Ion Pendant Batterys
- AC Power Adaptor
- Phone Cord
- 4 Rechargeable AA Batteries
- Life Control System Manual
Also, there can be 4 pendants attached to a base station. The pendant is waterproof, and features two-way voice communication. The base station also has two-way voice conversational abilities. The pendant has about three to four hours of standby life, and the base station can also charge the extra pendant battery. From what we read in product reviews and the manual, the batteries in the base station will last up to 24 hours and can also recharge after they are used for an extended period of time.
The EMC Security medical alert system is one of the most affordable on the market, only $21.95/month.
One of the things that we liked about EMC Security’s Medical Alert system is that they provide the manual online, which made it very easy to find the warranty.
We found that EMC uses LogicMark, LLCs base station and help button pendant and comes with a one-year warranty for factory problems and defects. LogicMark will also work with EMC to replace or repair the device for out of warranty issues.
EMC handles all installation and programming and the installation fee depends upon the individual regional service that handles installation.
EMC Medical Alert does not provide the user with mobile alert capabilities because of the phone connection required. There are some potential DSL and VoIP capabilities with EMC’s Medical Alert system, however, the compatibility of the Medical Alert product with Internet-based phone paradigms will depend upon the phone provider. We also found that some installation technicians will not work with VoiP or DSL connections.
We felt that EMC provided the best information on the device range in terms of the distance that a client can move away from the base unit. In a 5,000 sq. foot home, EMC found that the client could move an average of 100 feet away from the house and still have access to the base unit.
There is no contract for EMC’s service. You simply pay month-to-month as you go along. There are payment plans available for monthly, quarterly, and annually. Depending upon the regional installer, there will be varying costs for not returning the equipment after you cancel your service.
The operators at the monitoring stations are UI and Diamond certified. All the monitoring services have 30 plus years of experience in the business, guaranteeing that the client gets the correct help that they need.
Time in Business
EMC has been in business since 1998.
Company Contact Information
55 Satellite Blvd NW
Suwanee, GA 30024-2166
Location of Certified Monitoring Centers (if available)