DirectAlert is a company located in Canada dedicated to helping loved ones live an independent and free life. With the choice of six different alert systems, DirectAlert provides affordable 24/7 medical alert technology for less than $1 a day. Though you are able to purchase any of their systems, you are also able to rent them.

Rank Chart
Price
Consumer Rating
Our Score
#1
$29.95-$49.95
8.5
8.7
#2
$37.95-$41.95
9.4
8.3
#3
$27.45-$36.62
8.7
8.0
#57
Direct-Alert
$16.23 USD
--
4.2

The Good

  • GPS service and more
  • 30-day money-back guarantee

GPS Service and More

DirectAlert has many different options for services, making it easy to choose which service is best for you or your loved ones. From a simple cellular based service, to a fall detection service, a two-way voice service, a medication dispenser service and a GPS service, you can choose whatever service is best for you and your lifestyle. With the option for monthly or yearly purchases, you can also choose whatever payment plan works for you. Each system comes with the ability for two-way communication, which is best to determine what has happened and the type of help to send.

30-Day Money-Back Guarantee

DirectAlert also offers a 30-day guarantee, or your money back, so you can rest assured that the system will work or you before purchasing it.

The Bad

  • Limited warranty
  • High equipment fees
  • Additional fees

Limited Warranty

Unfortunately, there are some downsides to this company. For the warranty, though they state all over their website that there is a lifetime warranty, in their terms they basically say they only cover wear and tear.

High Equipment Fees

In all of their services, you have to purchase the equipment, which ranges from $199.95 to $399.95, which is pretty steep if you also choose to pay for the yearly subscription. There’s also no mention of any medically trained responders of their staff and limited mention of their monitoring service, which makes the decision to go with this company a little harder.

Additional Fees

Additionally, there are lots of add on fees, including a $40 fee if you cancel after the 3-month period, and a couple of services require a fee to install.

The Bottom Line

In the end, DirectAlert is a great option for those living in Canada. DirectAlert covers all of Canada with free shipping, a 30-day money-back guarantee, and six different services to choose from. Though all are a little more expensive (including the purchase of equipment), they seem to provide a good service. But, they don’t have medically trained responders on their 24/7 staff, which makes it hard to determine if this would be a good option for seniors needing medical attention. Though we would recommend this company, we would also recommend shopping around for a better price from another company.

More Information

Contract Details

DirectAlert offers the ability to pay month-to-month or a yearly, either of which you can choose online. They don’t require a contract for either and offer a 30-day money-back guarantee. With six different systems to choose from, you can find the perfect one for you.

Refund Policy

Once you purchase the equipment, you can cancel your service after the 3 month minimum term. Once you cancel, a one time fee of $40 applies. But, if you cancel before your 30-day free trial is up, you can return your equipment and receive a full refund.

“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

When you purchase or rent the equipment, you are under a lifetime warranty from the manufacturer of the equipment, batteries not included. But, if the equipment has been subject to abuse, misuse, alteration, unauthorized repair, or damage as a result of Acts of God beyond the control of DirectAlert, it is not under warranty. In all cases, DirectAlert shall have the right of final determination of the existence and cause of defect.

Accreditations

There’s no information about possible accreditations on their website.

Package Details

Cellular System

Our standard personal emergency response system connects to a regular phone line and includes a wireless panic or emergency help button providing instant 2-way live voice communication between our trained agents and your loved one.

  • 24 Hour Monitoring
  • 2-Way Voice
  • Waterproof Help Button
  • 600-foot Range
  • Uses a Standard Phone Line
  • No Contract
  • No Activation Fee
  • Lifetime Warranty
  • Works For Fires, Burglary & Medical Emergencies
  • $19.95 per month or $239.40 per year (both with an equipment purchase of $199.95)

Fall Detection System

DirectAlert fall detection device* provides immediate help as soon as the built-in fall alert sensor detects a signal or whenever the personal help button is pressed. DirectAlert medical alert system with fall detection device connects to a regular phone line and provides instant 2-way live voice communication between our trained agents and your loved one.

  • Fall Detection Device
  • 24 Hour Monitoring
  • 2-Way Voice
  • Waterproof Help Button
  • 600-foot Button Range
  • Uses a Standard Phone Line
  • No Contract
  • No Activation Fee
  • Lifetime Warranty
  • Works For Fires, Burglary & Medical Emergencies
  • $29.95 per month or $359.50 per year (both with an equipment purchase of $199.95)

Two-Way Voice Pendant

The DirectAlert system with two-way voice pendant personal emergency response system is the perfect solution for those who live in a larger home or prefer the added peace of mind of knowing that they can speak directly into their portable panic button. The water resistant pendant has a range of approximately 600 feet from the base station and features an easily replaceable AA battery for your convenience.

  • 24 Hour Monitoring
  • 2-Way Voice Pendant
  • Water Resistant Help Button
  • 600-foot Button Range
  • Uses a Standard Phone Line
  • No Contract
  • No Activation Fee
  • Lifetime Warranty
  • Works For Fires, Burglary & Medical Emergencies
  • $29.95 per month or $359.50 per year (both with an equipment purchase of $199.95)

Cellular Network Personal

With the DirectAlert cellular network personal emergency response system, you get a built-in cellular phone line for use anywhere within range of a cell phone tower. Just plug it in any AC power outlet and the DirectAlert mobile medical alert system provides instant 2-way voice communication between our trained agents and your loved ones.

  • 24 Hour Monitoring
  • 2-Way Voice Communication
  • Waterproof Help Button
  • 600-foot Button Range
  • No Land Line Required
  • Built-in Cell Phone Line
  • No Contract
  • No Activation Fee
  • Lifetime Warranty
  • Works For Fires, Burglary & Medical Emergencies
  • $39.95 per month $479.40 per year (both with an equipment purchase of $199.95)

GPS Locator

The DirectAlert GPS Locator and tracking device for seniors provides those suffering from dementia the freedom to live their lives knowing that when their memory fails them, DirectAlert is there to help and return them to safety in a timely and dignified manner.

  • Nationwide GPS Location & 24 Hour Monitoring
  • 2-Way Voice Communication
  • E-mail & Text message notification
  • Lockable security clasp
  • Waterproof
  • Fall Detection
  • Geo-fence capabilities
  • Create your own personalized internal tracking network with our exclusive Bluetooth enabled Blue Beacons.
  • iOS & Android App
  • 30 Day Money Back Guarantee
  • 1 Year Warranty
  • FREE SHIPPING !
  • $44.95 per month or $399.95 yearly (with equipment purchase of $399.95 and a one-time activation fee ($29.95, with the option of including blue beacons for $99.95 for each one.)

Medication Dispenser

The DirectAlert automatic medication dispenser is the ideal reminder tool for people who take multiple medications. With the DirectAlert medication dispenser, if you forget to take your pills, our 24/7 monitoring station will be notified and we will call to remind you.

  • Program up to 4 notifications per day
  • Very easy to use
  • No tools required
  • Plugs into your existing phone line and power outlet
  • 28 slots large enough for multiple pills, holds up to 28 days of medication
  • Audio and visual notification
  • 24/7 medication monitoring
  • Less than $1.00 per day
  • 1 Year Warranty
  • Free Shipping
  • $19.95 per month, with no contract and no activation fee, with purchase of a $259.95 standard dispenser

Frequently Asked Questions

How does a medical alert service work?

DirectAlert’s works by using a system that communicates with your pendant or bracelet throughout your home or yard. If you fall or are hurt, simply push the button and you will be connected to DirectAlert’s emergency response center. After the DirectAgent responds and assesses the situation, you can stay on the line while emergency services and contacts are notified and dispatched.

Where does Galaxy Medical Alert offer services?

Galaxy Medical Alert offers services throughout Canada.

Is there any staff that are medically trained with Galaxy Medical Alert?

There’s no information about this on the website.

Does the device include two-way communication?

Yes! Once you press your personal help button, you will be connected to a trained agent.

Can two or more people be included at the same location?

Yes! You simply will need to purchase an additional pendant or bracelet for the people that need to be covered.

Does the device need to be plugged into a phone jack?

Yes, you will need a wall outlet and a telephone jack in order for the system to work.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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