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DependOne began its operations in 2009. Their mission is to enhance the quality of seniors’ lives through innovative products and services, mainly in alert systems for clients. Their alert system is available throughout the United States, but they are based out of Austin, TX. DependOne’s alert system is targeted towards seniors who are well enough to be on their own, keeping them out of a nursing home and giving them the resources to alert loved ones if they are in trouble.
DependOne has simplified the personal alert system process, letting seniors speak directly to a monitoring center via the fall pendant. Many other personal alert systems often have speaker problems, making it so that seniors cannot hear the monitoring service or having to shout into the microphone in the instance of an accident.
- Contact centers in every state
- Easy setup
DependOne offers a variety of great features including:
- The 600+ foot radius for their pendant, allowing seniors to move away from the base unit.
- The two-way communication functionality of the pendant.
- The battery life of both the base unit and the pendant.
- The customer support platform offered by customers.
- The easily read FAQ section of the website that answers most customer questions about DependOne’s products.
- The text message and voicemail notifications to the user’s three contacts.
- The ability to work with DSL and VoIP phone connections.
DependOne was one of the first companies to include 2-way communication in the voice pendant. The added emergency button on the pendant makes it possible for the client to speak with someone or to summon emergency services if they cannot speak.
Another important thing about DependOne is that their products and services are designed to let seniors continue living at home. The cost of using DependOne for a year is significantly cheaper than committing your loved one to a nursing home, as they describe on their website.
DependOne has a contact center, UI and FM licensed, in every state. This makes it so that the operators are versed in state laws regarding healthcare and local emergency services, as well as the DependOne corporate policies for providing support for senior citizens.
DependOne is quite easy to set up. The system comes programmed already, so that the client just needs to plug it in to use it. The products were photographed and displayed on the website, providing close-up images of both the pendant and the base set. This helps the client determine whether or not they like the visual appeal and comfort appearance of the product they are purchasing.
Another important feature of DependOne’s customer support system is the bilingual support provided by the contact centers. Rest assured, if your loved one speaks Spanish, someone at the monitoring centers is going to be available to help them. Some of the companies reviewed didn’t advertise bilingual support for their calling centers.
- Base unit functionality
There were a couple of concerns with DependOne. The most poignant concern with DependOne stemmed from their three-year contract. It is easy to be released from a three-year contract, however, the client must get a doctor or care provider’s written notification. This complicates getting out of a contract.
Another concern stemmed from the functionality of the base unit. Some companies reviewed had 2-way voice communication on both the pendant and the base set. If, for some reason, the pendant communication system were not to work, the base system from DependOne lacks the functionality to support two-way communication. Thankfully, however, the system automatically checks its functionality.
The product itself is a little bit limiting. Customers do not have the ability to move out of their home outside of the range of the base set. The warranty explicitly states that the client cannot remove the base unit from a location to travel, thus limiting their ability to make alerts if they are on a long trip or away for a weekend.
- Landline connection
- Ability to work with DSL Lines and some VoIP connections.
- Easy setup and user friendly.
- System arrives fully programmed.
- Secure battery backup that will last for 30 hours.
- The base unit does not have a speaker or microphone, making it small and compact.
- The pendant unit uses a Li123 battery that last for ten months.
- The speaker and microphone are located on the pendant.
- The pendant is waterproof, meaning that you can wear it while showering, washing dishes, or doing work outside.
There are several options for DependOne, in terms of service. Each system includes a base unit, 2-way waterproof pendant, lanyard, waistband/belt clip attachment, telephone cord, and power cord. The prices are: Monthly: $99.99 setup fee and $33.99 monthly. Quarterly: $79.99 setup fee and $31.99 monthly. Annual: $49.99 setup fee and $29.99 monthly.
There is a manufacturing warranty for a DependOne unit. However, it does not cover incidental damages, such as lightning strikes. The only thing that is covered is incidental wear and tear at DependOne’s Expense.
The activation/setup fees are included in the pricing mentioned above and vary based upon the type of payment plan selected.
We found that DependOne had severe limitation in terms of mobile alerts. The pendant only lets the user go 600 feet away from the house. According to the manufacturer’s warranty, the wearer cannot remove the base unit from the house. There are additional fees for relocating the base unit.
The device works up to six hundred feet away from the base unit.
There is a 3-year contract with DependOne’s monitoring system. It is important to read this agreement before signing the subscriber agreement. You can cancel your order within 7 days without any cancellation fees or charges. If you end up in a nursing home or in another care situation, the agreement can be ended with a 30-day notice that is signed by a doctor or attending physician.
Clients can contact the monitoring center at any time throughout the day by pushing the help button or calling the toll free support number. For non-threatening emergencies, you can have three people on your emergency contact list. If the emergency is life threatening, or you do not answer after pushing the button, the monitoring center will call for an ambulance. The nice thing about non-emergency situations is that you can leave special instructions for your loved ones or neighbors who are listed as your emergency contacts. The UI certified operators stay with you on the call while your ambulance or emergency contacts are summoned. Your phone bill will also not increase because DependOne automatically calls a 1-800 number that is preset into the base unit.
Time in Business
DependOne was founded in 2009.
Company Contact Information
Location of Certified Monitoring Centers
The location of the certified monitoring centers is not provided.