The CVS Medical Alert System is a product of Connect America, Inc., which was established in 1977. Connect America is a nationwide company founded by Kenneth Gross. CVS is one of Connect America’s main providers of medical alert services with over 7,000 store locations in 43 States.
Each CVS Medical Alert kit includes a base unit, a waterproof emergency button with a wrist, clip-on and standard traditional pendant options.
CVS Medical Alert charges customers between $27.49 and $36.66 per month for round-the-clock monitoring and emergency dispatch services.
In the case of an emergency, the SIA-certified operator will dispatch the appropriate help for a customer's situation, staying on the line, talking them through until help arrives.
32-hour battery back-up. The pendant automatically checks for low batteries every few hours and alerts the user.
Unfortunately, there is much which is lacking in ordering medical monitoring services from CVS Medical Alert. There is no warranty to cover equipment malfunction, which is unusual for the industry.
CVS's alert system does not test itself automatically. While other companies require a monthly manual test, CVS's system requires a manual test every week to make sure it is working and connected to the call center. This is inconvenient and unpractical for an elderly customer who either may not remember or has trouble mentally processing the long list of instructions. They will need help to test it manually for certain.
Customers are responsible for any additional fees associated with their local emergency services (e.g. ambulance rides).
After the initial 3-business days, customers can cancel anytime, with the caveat that they have to cancel at any time before Midnight of the third business day after the date of purchase to be eligible for a refund.