The Connect America personal alarm system comes with a 2-Way speakerphone base unit and one waterproof transmitter button. This button can be worn on the wrist, around the neck or on a belt. A phone cord is included for setup installation. The company also includes a medical information card and step by step installation instructions. Other products are available at additional costs upon request.
One good feature is that users can take the product with them if they are going to be out of town at a relative’s home or away on vacation (in the U.S.). Since the unit is landline- based, there is no cellular or GPS capabilities to locate users using satellite coverage, customers should be aware to inform Connect America of their whereabouts so in case of Emergency, the company can know which local responders and family members to contact.
- Fall detection
- Phone calls
Connect America does not offer Fall Detection, which should be at least an optional feature in any personal home alert medical response system. The company also requires a 3-month deposit upon signing up for the monthly subscription. In reality, the monthly subscription starts on month four. Consumers should also be aware that if making a return, the equipment has to be in good working condition (determined by Connect America by the way). If the equipment is found to be compromised, there is a charge of $359.40.
One thing Connect America does that is unfavorable is “forcing” people to talk to them directly via phone to order and sign up for a subscription. The other option is to put your contact information into the site and have them contact you via phone or email. Customers may or may not mind, but other companies allow consumers to sign up on their website and they can call or email if they have any questions. Sometimes phone calls contain upselling (although Connect America promises not to do this), which people typically would prefer to avoid.
Due to the nature of emergency alert services, and the type of customer who typically use these devices, Connect America does not require a long-term commitment from its customers. Each customer is free to cancel the service package at any time. This process should be quick and simple with just a phone call to the customer service center. At the time of activation, customers will be required to make a deposit that is equal to three months of service. This deposit is then applied to the monitoring fee for those first three months. If a customer has to cancel during this first time period, that deposit is non-refundable. This is the only penalty customers will experience when they cancel their Connect America service. Giving a customer the option to get service on a month-to-month basis helps them to have the independence they desire.
*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.
Both of the companies that Connect America uses to provide emergency alert services, (Medical Alert and Alert 911), offer warranties for customers. These warranties cover any damage done to either the communication hub system or the help button. If either of these devices needs repairs or replacement, customers simply need to contact customer service and will either get the help to repair the device or be sent a new one. Both of these services are offered free of charge to the customer. It should be noted that Medical Alert’s warranty comes at an additional Protection Plan, but this cost is not disclosed on the website.
Connect America has not published any accreditations from major organizations on its website. These accreditations can show that the services offered by a company have been evaluated by a trusted source that found it to be up to industry standards.
Since Connect America is the parent company to Medical Alert and Alert 911, there is a wide variety of service packages. But the packages offered by both of these smaller companies have some similarities. Each company provides a system that will work in customers’ homes and another that will work on-the-go. All packages will provide customers with 24/7 monitoring and a help button that can be pushed any time the customer is in distress or has an emergency. The prices for each company are similar and range from $20/month to $40/month. Both of these companies and the corresponding service packages are completely backed by Connect America, which is one of the industry’s leading providers with a positive reputation.