With headquarters in Broomall, Pennsylvania, Connect America is one of the largest providers of medical alert equipment in the United States. The company provides reliable products at a competitive price and has a team of experienced professionals leading the way.
Customers who choose Connect America for their medical alert needs will be pleased with the low prices and flexible options. If you use the service, you can benefit from it even if you are outside of your home. You don’t even need a phone line to use the products. Users who have questions or issues with the equipment may call customer service and receive help 24/7. Be aware, however, that Connect America does have a short-term contract obligation with its service.
- Customer service
- Weekly system tests
All medical alert companies stand by every day at any hour to respond to your emergency calls, but not all have 24/7 customer service for routine billing, technical and general questions. Connect America, however, does offer this service without exception. No matter what your question or concern may be, you can call Connect America and expect a quick answer. The company is staffed with knowledgeable professionals who pride themselves in a helpful, friendly demeanor.
One of the biggest fears seniors have in using medical alert equipment is that the devices won’t work properly or that they will malfunction altogether. Imagine the peril a distressed user would be in if their call for help was unheeded due to equipment failure. This won’t happen with Connect America’s service. This is because the central monitoring center automatically checks the alert console every week to ensure it is working properly. If there is a problem, a technician will correct the issue.
Connect America recognizes that no everyone will enjoy the product or will see its benefits. For this reason, the company allows you to discontinue using the product and get a refund for any unused service. Your only obligation is to give 30 days’ notice.
- No pill reminder
It can be difficult signing up for a commitment to a product or service. If you’re not the type who can work with a contract, Connect America might not be your best choice. Once you sign up for the medical alert service, you must sign a three-month commitment. On the good side, that’s not a long period of time in comparison with what competitors require.
No Pill Reminder
Many seniors take a lot of medication, and it can be difficult remembering to take pills. It can also be easy to get mixed up on when to take the pills and what the dosage is. Many medical alert companies have medication reminders; however, Connect America does not have this feature.
Frequently Asked Questions
How does a medical alert service work?
The Connect America medical alert system uses a pendant that you can push in the event of an emergency. The pendant will send a signal to your panel, which in turn alerts personnel at the response center that you have a medical need. The responder will send the appropriate help to you. You can wear the pendant on your wrist, on your belt or around your neck. The pendant has a range that will allow use even outside of the home.
Where does Connect America offer services?
Connect America has hundreds of thousands of customers all over the United States.
Are there any staff members who are medically trained with Connect America?
Yes, staff members at the response center are trained to use the service and how to respond to the emergencies you may have.
Does the device include two-way communication?
Yes, when you signal that you need help, a trained responder will communicate with you through your receiver.
Can two or more people be included at the same location?
Yes, two or more people can have a medical alert device within the same household.
Does the device need to be plugged into a phone jack?
No, Connect America’s system relies on cellular service and GPS technology, so no landline is necessary.
Anyone who signs up to use Connect America services will be required to sign a three-month contract up front. After the three months has expired, you can feel free to discontinue the service without penalty.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
Connect America has a website full of detailed information regarding its products and services. However, there is no information about product warranties. If you have questions or concerns about this, you should call customer service to find out what is and isn’t covered in case of mishap.
Connect American is accredited by the Better Business Bureau, the National Fire Protection Association, and MAMA. The company is well-respected and admired throughout the industry and communities throughout the country.
Connect America wants you and your loved ones to be safe and protected. The company is concerned about making sure all users have the products and devices they need to. As a Connect America customer, you can select from three medical alert packages, each designed to provide the help you need in case of emergency. Each package costs $29.95 to use.
Standard PERS System
This system is simple: You wear a pendant and push a button in the event help is needed. Your pendant will signal the monitoring center, and a trained professional will communicate with you through your receiver to assess the situation and send the right help. The pendants are waterproof and have a rechargeable battery and backup. There are no setup fees or additional charges.
Cellular Alert System
With this system, you simply plug your receiver into any power outlet in your home. You can then push a button on the receiver or on your wearable pendant when you need help. The system works through your cellular network to communicate with the monitoring center, 24/7. The cellular receiver has an LDC display and includes a two-way speaker. It, too, is waterproof and has a backup battery.
This system uses GPS for responders in the monitoring center to send help, no matter where you may be. This system is ideal if you are away from home on the go. It comes with the same features as the other packages.