Connect America Medical Alert

1.8

Overall Score

No User Reviews

Connect America Medical Alert

1.8

Overall Score

No User Reviews

With headquarters in Broomall, Pennsylvania, Connect America is one of the largest providers of medical alert equipment in the United States. The company provides reliable products at a competitive price and has a team of experienced professionals leading the way.

Customers who choose Connect America for their medical alert needs will be pleased with the low prices and flexible options. If you use the service, you can benefit from it even if you are outside of your home. You don't even need a phone line to use the products. Users who have questions or issues with the equipment may call customer service and receive help 24/7. Be aware, however, that Connect America does have a short-term contract obligation with its service.

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#63 Connect America Medical Alert Logo Connect America Medical Alert

1.8

Overall
Score

0 User Reviews

The Good

  • Customer service
  • Weekly system tests
  • Cancellation

Customer Service

All medical alert companies stand by every day at any hour to respond to your emergency calls, but not all have 24/7 customer service for routine billing, technical and general questions. Connect America, however, does offer this service without exception. No matter what your question or concern may be, you can call Connect America and expect a quick answer. The company is staffed with knowledgeable professionals who pride themselves in a helpful, friendly demeanor.

Weekly Tests

One of the biggest fears seniors have in using medical alert equipment is that the devices won't work properly or that they will malfunction altogether. Imagine the peril a distressed user would be in if their call for help was unheeded due to equipment failure. This won't happen with Connect America's service. This is because the central monitoring center automatically checks the alert console every week to ensure it is working properly. If there is a problem, a technician will correct the issue.

Cancellation

Connect America recognizes that no everyone will enjoy the product or will see its benefits. For this reason, the company allows you to discontinue using the product and get a refund for any unused service. Your only obligation is to give 30 days' notice.

The Bad

  • Contract
  • No pill reminder

Contract

It can be difficult signing up for a commitment to a product or service. If you're not the type who can work with a contract, Connect America might not be your best choice. Once you sign up for the medical alert service, you must sign a three-month commitment. On the good side, that's not a long period of time in comparison with what competitors require.

No Pill Reminder

Many seniors take a lot of medication, and it can be difficult remembering to take pills. It can also be easy to get mixed up on when to take the pills and what the dosage is. Many medical alert companies have medication reminders; however, Connect America does not have this feature.

The Bottom Line

If you have been searching for an established, reliable medical alert company, you won't have to look much further than Connect America. The company will be there for you in case of emergency or any other needs you may have. With wearable pendants in the form of bracelets, necklaces or belts, Connect America make it convenient and easy to have the peace of mind you need. Connect America has three package options for you to purchase, in addition to extra pendants and the ever-popular and important fall detector. This latter device automatically senses when you or your loved one has suffered a fall. If you can't get to the phone or to your device to call for help, the fall detector can alert help. The three-month contract might be a concern for some prospective customers. There is also a lack of information about the system's warranty. However, these drawbacks aside, Connect America is an excellent choice for any senior's medical alert needs.

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