Columbia Medical Alarm is available to meet with seniors locally to discuss its product offerings. The company’s medical alarm works by pressing the Personal Help Button which will activate the CarePartner Communicator. The CarePartner Communicator then calls the Lifeline Response Center who will establish two-way voice communication with the Basic Communicator. From there, the Lifeline associate can determine the best route of action, whether to notify an emergency contact or to send out emergency services. However, pricing information is not listed online. It is recommended to call the company directly to learn more about costs.
- 24/7 service
- Cancel at any time
The company recognizes that emergencies can happen at any time of the day. Columbia Medical Alarm’s services run 24/7, guaranteeing continuous monitoring through its Philips Lifeline services. If you need help, simply press your Personal Help Button to get connected with a Lifeline Response Associate who will then take action on your behalf.
Cancel at Any Time
Columbia Medical Alarm shares that it does not have any hidden costs or any equipment to buy. It also does not require any long-term contracts which covers equipment service. Because of this, you can discontinue its Lifeline service at any time. This is a benefit for customers who may not know how long they will need the service for or if they end up moving outside of the company’s service area.
- Phone line required
- Lack of pricing information
- Lack of online support
Phone Line Required
The Basic Communicator and Voice Extension devices require an electrical outlet and a phone line connection for service. If you do not currently have a landline connection, this will be an added expense. Currently, a mobile unit, meaning one that uses a cellular network, is not available. This will limit the range of your Personal Help Button.
Lack of Pricing Information
When you visit the Columbia Medical Alarm website, you won’t find many details regarding pricing. It also isn’t disclosed as to how much monthly rates are beyond saying that Lifeline monitoring starts at a little more than $1 a day. If you want to understand this basic information for better comparison among other medical alert brands, we recommend calling the company directly.
Lack of Online Support
Columbia Medical Alarm’s FAQ webpage is sparse. Its website does not share any specific details as far as how to troubleshoot the device or any technical support. If you run into any technical difficulties or would like to better understand your equipment, you will need to call the company directly.
Frequently Asked Questions
How does a medical alert service work?
When you need help, you simply press your Personal Help Button which will then activate two-way voice communication with the Lifeline Response Center. The Lifeline Response Associate then assesses the situation and determines the next step of action whether it is contacting a neighbor or relative or even emergency services. You will also receive a follow-up from the Lifeline Response Associate to assure that help arrived. The Personal Help Button can be worn as a pendant or as a wristband and is waterproof.
Where does Columbia Medical Alarm offer services?
Columbia Medical Alarm offers services in Portland and Vancouver Metropolitan areas.
Are there any staff members who are medically trained with Columbia Medical Alarm?
The company doesn’t state that its Lifeline Response Associates are medically trained.
Does the device include two-way communication?
Yes, the system allows for two-way communication.
Can two or more people be included at the same location?
It is not clear as to if multiple pendants can be worn for the same base unit. We recommend contacting the company to discuss further.
Does the device need to be plugged into a phone jack?
The Philips Lifeline Basic Communicator is plugged into your telephone line. The Pendant and Tempo Watch work with the Basic Unit in providing service.
No Long-Term Contracts
The company does not share many details online but does state that it does not require long-term contracts and all equipment is offered on a monthly service agreement. This agreement can be discontinued at any time.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
The company’s website does not share if there is an equipment warranty included or at an extra cost.
The company also does not share if it offers a money-back guarantee. If this guarantee is important to you, we recommend contacting the company to learn if such option is available.
The company does not share information on its licenses.
Columbia Medical Alarm has no known affiliations.
Columbia Medical Alarm offers six different options for medical alert devices. It offers a Basic Communicator which works with your telephone and works with the Classic Pendant and Tempo Watch Personal Help Buttons. It also offers a Voice Extension part to extend the two-way voice communication range. Beyond the personal help buttons, the company also provides a telephone with reminders to take medication as well as a medication dispensing service.