Carolina Medical Alerts prides itself on its in-person service through in-home installations and even replacing lost buttons free of charge. The company will also move the system to a new location free of charge, if within its service area. Using its personal help buttons is very simple. Simply press the one button to be connected to the company’s response center who will notify your emergency contact or emergency responders. Two-way voice communication will be activated as well and the Associate will follow-up to ensure help has arrived.
The help buttons are lightweight, waterproof, and have a signal range from 600 to 700 feet. The buttons can be worn as a pendant or clipped on in another manner, if preferred. Unfortunately, the company does not share its pricing information online and a call into its customer care is required to learn more. There also isn’t any tutorials or troubleshooting information online to assist with its products post-installation.
- Excellent customer service
- No long-term contract
- Multiple product options
Excellent Customer Service
What sets Carolina Medical Alerts apart is its excellent customer service. If a customer loses their help Button, Carolina Medical Alerts will personally drive to the customer’s home and replace the Button free of charge. The company also installs systems free of charge and provides in-person assistance to make certain the customer knows how to properly work their device.
No Long-Term Contract
Carolina Medical Alerts has never required a long term contract during its entire time in business. The company believes in earning its customers’ business each month thoroughly monthly plans versus a contract. If you enjoy the flexibility of not having a long-term contract, then Carolina Medical Alerts could be a great option.
Multiple Product Options
Standard medical alert systems require the use of a landline. Carolina Medical Alerts provides a traditional system but also has other options for customers who do not have a landline in their home. The company offers the HomeSafe Wireless Medical Alert Unit which enables a range of up to 600 feet. There is also a GoSafe (GPS) Medical Alert system that can be used on the go anywhere there is a cell phone signal. The varying options can appeal to all customer types and needs.
- Service area
- Lack of pricing information
- Lack of online support
It’s important to note that Carolina Medical Alerts only services North Carolina. The company has offices in Durham and Raleigh. Because of this, the service area may be limited as the company provides in-person installations. The company also does not mail out equipment, so it is best to only consider going into business with Carolina Medical Alerts if you are a local resident.
Lack of Pricing Information
One downside to Carolina Medical Alerts’ website is that it does not share pricing information online. This makes it difficult if you are shopping online for a medical alert system and are hoping to compare your options. It is not clear as to if equipment is charged separately from its monthly payments. To learn more, call the company directly.
Lack of Online Support
Another negative aspect of going with Carolina Medical Alerts is that it doesn’t provide online technical support. While this is due to the in-person customer service the company prides itself on, this limits the autonomy of the users in troubleshooting their products. If you run into any issues, you will need to call in to the company for product help.
Frequently Asked Questions
How does a medical alert service work?
There are three easy steps to work a medical alert device. First, simply press the Lifeline Personal Help Button. Second, a Lifeline Response Associate will answer your call and assess the situation. Third, the Associate will contact a neighbor or family member or even emergency services, depending on the situation. The Associate will then follow-up to confirm help has arrived.
Where does Carolina Medical Alerts offer services?
The company offers services in Durham and Raleigh, North Carolina.
Are there any staff members who are medically trained with Carolina Medical Alerts?
The company doesn’t state that its Lifeline Response Associates are medically trained.
Does the device include two-way communication?
Yes, the system allows for two-way communication.
Can two or more people be included at the same location?
It is not clear as to if multiple pendants can be worn for the same base unit. We recommend contacting the company to discuss further.
Does the device need to be plugged into a phone jack?
The company provides an option for customers who have a landline telephone as well as a wireless and a GPS (cellular) option.
No Long-Term Contracts
The company does not share many details on its website but does share that it does not require long-term contracts. Carolina Medical Alerts wants to earn your business each month.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
The company does not share on its website if it provides an equipment warranty. However, if a customer loses their Button, the company will drive to a customer’s home and replace it free of charge.
The company also does not share if a money-back guarantee is available. We recommend calling the company directly to learn if this option is available to you.
The company does not share information on its licenses.
Carolina Medical Alerts has no known affiliations. It is important to note that the company was formerly Triangle Lifeline.
Carolina Medical Alerts provides five equipment offerings: a Standard Medical Alert Communicator (which comes with a help button), a Standard Medical Alert Service with Extension Unit, an Auto Alert Button (Fall Detection), a HomeSafe Wireless Medical Alert Unit and a GoSafe (GPS) Medical Alert System. The offerings are able to meet all customers’ needs whether they have a landline connection or not.