CareLink operates under the direction of its parent company, Healthcom, Inc., which is based in Sullivan, Illinois. The company was established in 1992. CareLink specializes in medical alert systems, in particular fall detection devices. CareLink prides itself in utilizing the latest in technological advances to develop lifesaving products for senior customers and those with health challenges.

Rank Chart
Consumer Rating
Our Score

If you or someone you care about has medical needs where getting to a phone could be difficult, or if you are concerned about falling, CareLink will provide peace of mind and reassurance. The devices can be used at home and on the go. You’ll also love having 24/7 access to medical professionals when you have questions or concerns. On the negative side, the company’s website is a little sparse with information and details.

The Good

  • Experience
  • Free trial
  • Customer service


CareLink opened its doors 24 years ago, and since that time, it has assembled an experienced, talented staff and leadership team. Company leaders understand what essential features and components should be found with every medical alert company. Plus, if you have questions, you can be sure a CareLink customer service agent will have the knowledge to be able to provide you with the answer you’re seeking.

Free Trial

The CareLink medical alert products can help save your life or the life of your family member in a dire time of need. However, you don’t need to take the company’s word that the product will work well for you. You can test the alert device for yourself and evaluate whether it’s right for you. For the first 30 days of owning the product, you can try it out at no cost and with no questions asked. If you don’t like how it works or choose not to use it for whatever reason, simply return it.

Customer Service

In any field, friendly, helpful, expert customer service is a must. It’s certainly true with medical alert products. CareLink has dedicated, compassionate professionals who’ll do anything in their power to make sure you’re having a positive experience.

The Bad

  • Poor online transparency

Poor Online Transparency

Along with price, prospective customers want to know what kind of warranty comes with the product they’re planning on purchasing. After all, accidents happen, and devices can easily break of malfunction. It’s always nice to know that you can send back a non-functioning product for a full refund. However, CareLink says nothing about warranties associated with its medical alert products. Before you decide to use CareLink, carefully weigh whether you want to trust a product that potential has no warranty to protect you and your purchase.

The Bottom Line

At can definitely be frustrating to search for a medical alert provider and having missing pieces of information. This makes your job all the more challenging as you consider what companies are right for you. CareLink should give careful consideration to adding this information to its website so that potential customers are guessing whether the product is right for them.

On the other hand, if it’s no big deal to you to pick up a phone and contact customer service for certain information, there’s no reason why you shouldn’t purchase your medical alert system from CareLink. The company has the experience and expertise to help you with your medical needs.

Frequently Asked Questions

How does a medical alert service work?

The CareLink medical alert system uses a pendant that you can push in the event of an emergency. The pendant will send a signal to your panel, which in turn alerts personnel at the response center that you have a medical need. The pendant has a range that will allow use even outside of the home.

Where does CareLink offer services?

The company is based in Illinois and serves customers in that state.

Are there any staff members who are medically trained with CareLink?

Yes, staff members at the response center are trained to use the service and how to respond to the emergencies you may have.

Does the device include two-way communication?

Yes, the receiver does allow for two-way communication between you and the trained operator.

Can two or more people be included at the same location?

Yes, two or more people can have a medical alert device within the same household.

Does the device need to be plugged into a phone jack?

No, CareLink’s system allows you to use it whether you have a landline or cellular service.

More Information

Contract Details

When you decide CareLink is right for you or your loved one, you can purchase the product without having to lock yourself into a long-term contract. The company requires no commitment, meaning you can use the service for as long or short a period of time as you deem necessary.


“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

There is no information on the company’s website about the product’s warranty. However, there is a lifetime rate guarantee. This means when you purchase the system, you are locked into the same price for as long as you use the service.


The company has no known industry accreditations.


It is not known whether CareLink is affiliated with any reputable organizations. However, its parent company, Healthcom, provides support, and Healthcom is affiliated with the following organizations:

  • Homespace Hospice
  • Homecare & Hospice
  • Mama

Package Details

CareLink is committed to providing useful products and services for its clients. That’s why the company has four different packages you can select from. A Knowledgeable customer service agent will even help you decide which one is right for you.

Cellular Medical Service Alert

At $39.95 a month, this product doesn’t require that you have a landline in your home for it to work. It uses 3G cellular service from AT&T and comes with two pendants and a receiver.

Medical Alert Service

If you prefer the old-fashioned way of delivering service through a landline, CareLink has you covered. This package works through your landline and delivers the same quality service. It, too, comes with a receiver and two pendants, and it can also work through your cable lines. The cost is $29.95 a month.

Mobile Medical Service

Want to have peace of mind that you’ll be able to call for help while you’re away from your home? This is when the Mobile Medical Service would come in handy. With a price tag of $39.95 a month, you can call for assistance in the event of a fall, heart attack or any other medical emergency if you are outside or on the go. It comes with a transmitter and receiver, both of which are easily wearable to take anywhere you go.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

X close
X close

No CareLink Reviews

1. Select Your Rating:


2. Subject For This Review*(Select all that apply)

0 characters

3. Review Validation*


There are currently no reviews .