- Monitoring center
Intel and GE have taken their combined 150 years of experience and have ventured into the medical monitoring industry. Both are known for their innovations and they bring this to their partnership company – Care Innovations, an Intel/GE Company. This partnership brings many features for the home medical monitoring industry, offering peace of mind for customers and their families.
Monthly monitoring costs include the cost to rent the base unit and the transmitter, which is small and can easily be worn or carried in a one’s pocket. As is the industry standard, the transmitter is waterproof, but to be most protected while bathing or showering, the company recommends wearing it as a pendant.
The monitoring center is available 24/7 and depending on the nature of the alert, emergency personnel, neighbors, or family members. The range of the transmitter is rated at between 350-400 feet from the base unit, which in most cases provides ample alerting protection for home and outdoors.
- Customer support
At this time, Care Innovations does not offer mobile medical monitoring or GPS, meaning that service only works at home and within 350-400 feet from the base unit. Many companies offer mobile service with a GPS unit so that seniors who are more active receive protection wherever they are via cell phone transmissions over nationwide networks.
Customer support is only available during normal business hours as is technical support should there be a malfunction of the machine after hours, one must wait until the office re-opens to receive assistance.
The Care Innovations Link system comes with 2 main components which are included in the monthly service fee:
Home Base System
- 2-way voice communication using high-quality speakers
- Easily connects to the phone jack and electrical outlet like an answering machine
- Backup battery which provides 30 hours of service in case of power outage
- Radio range of 390 ft to connect you from anywhere in your home
- Includes alerts for low battery, power outage, and disconnected telephone
- Compact and lightweight equipment weighing only 2.5 lbs
Personal Help Button
- Uses a single integrated button for easy operation
- Waterproof so you can take it in the bath or shower
- Can be worn on the wrist, around the neck or clipped to clothing
- Internal battery with a life expectancy of 5 years
- Activation light to confirm button press
- Low battery warning light
- Weighs only 0.04 lbs
Normally equipment and service are offered for only $29.95 a month. Currently, however, the system is being offered at a special price of $24.95 a month. You can also pay upfront for 12 months and get the 13th month free. This price is fixed if you obtain service during this special promotion. This price also includes free shipping.
This medical system is protected by a 30-day money back guarantee. If you are not satisfied with the product, you may return it within 30 days to receive a full refund. This makes it easy to test the product so you can assess how well it suits your needs. This company provides good customer support which will make it easy to return a device for a prompt refund.
There is no activation fee associated with the Care Innovations Link medical system, making it one of the most competitive systems currently available. Free activation lowers the overall cost of the system considerably. In addition, equipment delivery is included in your first monthly charge.
At this time, mobile medical protection is not provided, nor is GPS. All monitoring is done in and around the home and the range is limited to 350-400 feet distance between the transmitter and the base unit, which is ample distance for most homes and yards. Protection with the transmitter will not work if it is more than this distance from the base unit.
The range of this medical alert system varies. Typically, the personal help button is able to function up to 390 ft away from the home base. A full-home range test will be conducted when you begin service to ensure you understand the system’s boundaries. This means that you are protected while in the yard or garden, but does not provide coverage while you are running errands in town. This device may not be the best choice for someone who wishes to have access to a monitoring service while driving or when alone in town.
Intel – GA Innovations Monitoring Centers Cover All 50 United States
The Care Innovations Link system is provided on a month-to-month basis and does not include any long-term contracts. You are able to cancel service at any time without fees or penalties, making this service highly competitive.
Highly-trained response professionals are available 24 hours a day to assist you during the event of an accident or crisis. Your call will be received by a live operator who has been trained in all areas of response protocols, including medical terminology, equipment diagnostics, and crisis management skills. The response professional will have access to your contact and responder information so you can be quickly connected to either emergency services or a family member. You will also be able to set up no-voice contact call order instructions. This ensures help is on the way, even if you are unable to speak. Care Innovations also offers quality customer support in addition to quick-responding 24-hour monitoring. Technical support is available Monday-Friday from 8am-8pm EST. You can also call on the weekends between 8am-5pm EST. Technical support is able to answer any questions you have about the service or product. You can also download a copy of the Installation and User Guide for your system directly from the company website. This company offers multilingual support and monitoring, so you can get help in your native language without worry.
Time in Business
This company was started on June 25, 2006.
Address: 3721 Douglas Blvd, Suite 100 Roseville, CA 95661 Email: [email protected]
Location of Certified Monitoring Centers
Specific monitoring center locations are not listed, although Care Innovations appears to be located in California. Link Medical Alert enlists 2 certified monitoring centers. One is located in the Western United States and the second is located in the Eastern United States to ensure service is smooth and uninterrupted.