Cape Cod Lifeline has over 30 years of experience in supporting the medical alert service needs of older adults and their caregivers. With all calls being answered by dedicated personal response professionals who have received extensive training, you or your loved ones are in good hands. Serving Barnstable, Plymouth, and Bristol Counties, MA, Cape Cod Lifeline has great equipment, designed to accommodate hearing and visual impairments, and designed to help no matter what.

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The Good

  • Multiple location technologies
  • AutoAlert fall detection
  • Multiple package options

Multiple Location Technologies

Cape Cod Lifeline has two great options, one of which includes GPS technology. No matter where you go, inside your home, to the mailbox, or on vacation in the United States, you are protected. With six different location technologies (GPS, WiFI, cellular networks, and more), you are able to be located quickly and efficiently.

AutoAlert Fall Detection

Both of the company’s systems feature the AutoAlert fall detection system, which means that your pendant is designed to sense when you fall and will contact Lifeline automatically, even if you don’t push the button. This feature is able to sense 95% of falls.

Multiple Package Options

Lastly, they offer two different options, depending on whether you have a phone line, or need a wireless service, which makes it easy to service different types of customers.

The Bad

  • Poor online transparency
  • No warranty information
  • Limited service area

Poor Online Transparency

Unfortunately, there are a couple problems Cape Cod Lifeline. First, there are only two options for products and no pricing available online. Though the two products are both good options, other services typically offer three different types of medical alert technology, and possibly a medication dispenser. Without the pricing available online, there’s also the difficulty of not knowing whether or not this service is a good deal.

No Warranty Information

There also isn’t a lot of information about a warranty online, whether or not you would get a refund if you decided to cancel a service, or even if it offers a 30-day money-back guarantee.

Limited Service Area

Lastly, this service is only available to customers in the Cape Cod area, which really limits the customer base, and makes it impossible for any other customers to try out the company’s services.

The Bottom Line

With great technology, like AutoAlert fall detection, and six location technologies available to find you or your loved one, they are able to provide state-of-the-art technology to those who still want to remain at home with their freedom. We would not recommend Cape Cod Lifeline to those who are outside the Cape Cod area, as the service wouldn’t be available for you.

More Information

Contract Details

There’s not a lot of information about a contract online, except for the following: “No long term service contracts are required; service is paid for on a monthly basis until no longer needed.”

Refund Policy

There’s no information about Cape Cod Lifeline’s refund policy on the website.

“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

There’s no details about a warranty online.


Cape Cod Lifeline is accredited by many different organizations in the Cape Cod area because they only work with seniors in the Cape Cod area. Cape Cod Lifeline is associated with the following:

  • Cape Cod Chamber of Commerce
  • Cape Code Canal Region Chamber of Commerce
  • Guided Living Senior Home Care
  • Cape Cod Technology Council
  • Community Care Resource Group

Package Details


GoSafe medical alert system offers 24/7 access to emergency assistance both inside your home and ou —giving you confidence anywhere you need it. It even includes AutoAlert, the most proven fall detection technology in the country.

GoSafe is the new mobile personal emergency response system from Philips Lifeline. As our most comprehensive system, it is designed to provide coverage and accountability wherever you go—whether that’s to the mailbox or on vacation.


  • AutoAlert fall detection
  • 6 location technologies
  • Access to our Response Centers 24/7
  • Two-way voice communication
  • Ability to call multiple contacts


  • GoSafe Pendant
  • In-Home Communicator

Pricing isn’t available.

HomeSafe with AutoAlert

Discreet and reliable, HomeSafe with AutoAlert fall detection technology can automatically detect if you fall in or around your home and call for help even if you can’t—or forget to—push your button.


  • AutoAlert fall detection
  • Uninterrupted support
  • Access to our Response Centers 24/7
  • Wide range of operation
  • Two-way voice communication


  • HomeSafe with AutoAlert Pendant
  • In-Home Communicator

Pricing isn’t available.

Frequently Asked Questions

How does a medical alert service work?

Lifeline is an easy-to-use personal response service that ensures older adults living at home get the assistance that they need whenever they need it. With an easy to use service that is available 24/7, you or your loved one will feel more secure with the Lifeline Service. When you need help, press the waterproof personal help button. Within seconds, a certified Lifeline monitor responds, assesses the situation, and calls for help, no matter whether its a neighbor, relative or ambulance.

Where does Cape Cod Lifeline offer services?

Cape Cod Lifeline offers services in Barnstable, Plymouth, and Bristol Counties, MA.

Is there any staff that are medically trained with Cape Cod Lifeline?

There is no information about this online, other than the personal response professionals receive extensive training and recertification on an annual basis.

Does the device include two-way communication?

Yes! Once you press your personal help button, you will be connected to a trained agent through the base unit, which you can hear and speak with throughout your home.

Can two or more people be included at the same location?

There’s no information about this on the website.

Does the device need to be plugged into a phone jack?

No, though there is an option for a service plugged into a phone line, there is also a wireless option that you don’t need a phone line for.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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