With headquarters in Indianapolis, Best Medical Alert + has been providing medical alert services since 2007. Their website and blog are comprehensive and informational, with most questions answered by a few simple clicks. This company provides services to the US and Canada and offers round the clock protection from accidents in the home for seniors.
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The Good

  • Money-back guarantees
  • Trained staff
  • Benefits

Best Medical Alert + offers a straightforward pricing plan and is very transparent both on their website and when speaking to representatives of the company. They offer full money-back guarantees on their services and guarantee that their equipment will work properly as well. They offer preventative calls for those situations which are not a true emergency, but could develop into one, such as a stranger at the door, or when a frail person ascends or descends a staircase, etc.

When an alert is triggered, trained staff determines the nature of the emergency, alert authorities and family members and remain on the line with the person who is injured. To make entry into the home easier, with every paid plan, Best Medical Alert + sends a lockbox so that in the event of an emergency, proper professionals can access the interior of the home more quickly, saving valuable time.

Best Medical Alert offers free spouse monitoring as well for the small cost of an additional pendant.

Best Medical Alert + offers several plans designed to meet the needs of a variety of customers and their lifestyles. Each of their plans includes the following benefits:

  • Absolutely no hidden fees
  • Complete Medical Alert System
  • Up to 800 Foot Range
  • Works with Land or most Cable VoIP Phone Lines
  • Emergency Backup Battery Up to 80 Hours
  • 100% Waterproof Help Button
  • Choice of Necklace or Wrist Pendant
  • 24/7 Emergency Monitoring
  • Free Spouse Monitoring
  • Multilingual Services
  • Back up Emergency Monitoring Center
  • 45-Day Money Back Guarantee
  • Fast, Free FedEx Shipping
  • USA Call Center
  • Free Lifetime Warranty
  • Lifetime Price Guarantee

The Bad

  • Range
  • Limited time frame for refunds
  • Cost for mobile services

The range for protection is only 800 feet from the base, meaning that the transmitter needs to be within this distance from the base unit in order to function properly, is less than many of the competitors.

Customers are only offered 45 days to change their mind and received a pro-rated refund. Should a customer cancel or change their mind after this time frame, there is not refund offered by Best Medical Alert +.

While Best Medical Alert + offers mobile services with GPS capacity, the cost for this coverage is more than that for comparable plans by their competitors.

The Bottom Line

Several features and plans are available for customers using plans offered by Best Medical Alert + which are comparable or better to that of their competitors. They offer reasonable pricing and do not charge activation fees or have hidden fees. The service is straightforward and easy-to-understand.

The added benefit of being able to have more than one person wearing a transmitter offers peace of mind for seniors and their families. Additionally, the response center employs individuals which can assist customers in multiple languages.

The range of ideal coverage is designed for a smaller home, which may not be adequate for some families. Best Medical Alert + is a great choice for seniors living in a smaller home, who spend the majority of their time in the home and who may need monitoring services for a couple at an affordable price.

Best Medical Alert + is recommended for their pricing, transparency and customer assistance.

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More Information


Company Details


Best Medical Alert does not require any long-term commitments from any of its customers. This means that customers are free to use the services they choose for any given period of time and can cancel whenever the services become unnecessary. Customers do have an option to pay either monthly, quarterly, or annually. It is unclear whether customers who choose a quarterly or annual plan and then decide to cancel will receive a refund for the prepaid months of unused services.

Though customers do not have to sign a contract for the length of service, they will be required to agree to the Terms and Conditions set by Best Medical Alert. This agreement does not designate the length of service, but does outline the responsibilities of each party involved. Customers must follow this agreement in order to continue to get the services they have signed up for.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Warranty Details

The only warranty mentioned throughout Best Medical Alert’s website is a money-back guarantee. This guarantee allows the customer to try out the equipment and services offered for 30 days. If customers are not satisfied during or at the end of that time period they can get a full refund for all the fees they have paid thus far. All customers have to do is let Best Medical Alert know of the issue and return the equipment that they have been issued. There are no penalties for cancellation during this guaranteed period.


There are no accreditations or certifications listed for Best Medical Alert. A company gets these types of acknowledgments after a trusted organization has tested and evaluated the services offered to see if they hold up to the industry’s standards. They can help a customer trust the type of service they will be receiving from a given company.


Package Details

There are four different emergency alert systems offered to customers by Best Medical Alert. The specific details of these packages are not provided to potential customers. But it is clear the customers will have the option of payment plans with each of these service packages. A customer can choose to pay monthly, quarterly, or annually with discounts for the longer payment plans. Those specific pricing details of each package are as follows:

Medical Alert System:

  • Annual: $19.99/month ($239.88 billed)
  • Quarterly: $24.99/month ($74.97 billed)
  • Monthly: $29.99/month

Fall Detection System:

  • Annual: $27.99/month ($335.88 billed)
  • Quarterly: $31.99/month ($98.97 billed)
  • Monthly: $34.99/month

Cellular Medical Alert System:

  • Annual: $29.99/month ($359.88 billed)
  • Quarterly: $29.99/month ($89.97 billed)
  • Monthly: $34.99/month

Medical Alert System GPS and Fall Detection:

  • Annual: $479.88 billed
  • Quarterly: $129.77 billed
  • Monthly: $44.99/month

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