Securus, Inc, the company that owns Belle, was founded in 2008. They are a world leader in GPS tracking systems. The company developed products and services to help individuals with special needs, including seniors, children, teenagers, and pets. They are an industry leader in technology that helps provide GPS tracking services.
One of the things great about Belle was the service that this product provided those with cognitive disorders. The GPS tracking feature allows emergency contacts to find someone with a cognitive disorder. The emergency contact can see user provided information about the individual and find them to provide any needed care.
The company has a corporate partnership with T-Mobile to make sure that customers have the best coverage possible. Wherever an individual is within the coverage of T-Mobile and GPS tracking, mobile apps and the secure website enables emergency contacts to track and individual, taking their safety into care. This is one of the few personal alert systems that can go virtually almost anywhere. The system is water resistant, but it is not suggested that a person uses the Belle system in the shower or be near water for extended periods of time.
- Optional charging pad
Belle offers a variety of features. One of the best features of this product is the mobility. As mentioned above, T-Mobile and GPS drive this powerful alert tool. There is a tracking app on the website to help individuals determine whether or not they are in an area with adequate coverage.
Another nice feature is that this is one of the smallest systems out there that features two-way voice communication and a panic button. The device weighs less than two ounces and can easily be worn on a pendant or carried in a pocket.
The pricing features for this product were a major perk, also. Belle costs under $40/month. The one-time setup fee may be a bit high, but purchasing the product for a year greatly reduces the price of the setup fee.
Another nice feature is the optional charging pad. This is, in effect the base station. Many alert service systems are built with three components in mind: the base station, the pendant, and the monitoring service. With Belle, there are only two components, helping make this service extremely affordable.
- Limited warranty
- Not waterproof
There were a couple of things that were concerning about Belle. The biggest concern regarding Belle is the contract. When a user purchases the product, they commit to a year of service. If they find that they don’t like the product or service, they are subject to a cancellation fee.
Also, the warranty didn’t provide enough service or replacement options. Many companies will replace the product for free, given normal wear and tear. Along with that many companies will provide a lifelong warranty if the product becomes outdated or other types of damage happen.
The lack of a waterproof feature is also very concerning. This device does not give users the care or ease of mind that they need if they are going to be bathing or doing an activity near water. The device, however, is water resistant, ensuring against light rain or other outdoor activities.
A major product question is what would happen if a client wandered outside of the GPS or T-Mobile coverage zone. This could happen from time to time, putting the client at risk from an injury.
The Belle unit is light gray and blue in color. It weighs in at just less than two ounces. It is relatively small in size, measuring 2.84″ x 1.41″x .74″. The battery time can lasts up to four days, depending upon use. The tracking technologies employed are GPS location and cell phone interconnectivity, interfacing with T-Mobile’s cellular phone service. It comes with a wall charger, a protective pouch, lanyard, and keychain clips. The client can also purchase a base station that functions only as a charging pad.
Please note that these prices commit the user to a one-year service plan.
- 1 Year Paid Monthly
- $30.00 Activation Fee (One-Time, Nonrefundable)
- 1 Year Paid Upfront
- $15.00 Activation Fee (One-Time, Nonrefundable)
We found that Belle had one of the least generous warranties in the personal alert industry. They offer a one-year limited warranty that covers product manufacturing defects.
The warranty does not cover the following situations:
- Damage from normal wear and tear.
- Accident or misuse.
- Any “acts of God” or “nature.”
- Unsuitable physical operating environments or improper installation.
Overall, most other companies in the personal alert industry offer better warranties and guarantees than Belle.
The activation fee depends upon the service option that is purchased. The monthly payment option requires a $30.00 one-time activation fee, whereas the annual service plan offers a $15.00 one-time activation fee. The activations fees are non-refundable.
This package allows users to go out and about. This was the one package that we found that is a mobile and GPS unit that also features a two-way communication system. The base unit, in this device, has limited functionality and only charges the SOS pendant device.
The device has virtually unlimited range: anywhere in the United States where there is T-Mobile and GPS coverage. There is no “base station” for the client to plug their machine into. In some rural areas, this device might not work.
Service plans with Belle are one-year commitments, purchasable through a monthly or annual service plan. The service plan, however, does not include free cancellation. There is a three 30-day money back guarantee for the client to see if the product is a good fit or not.
There is 24/7 customer support via a 1-800 number. The customer can speak to a monitoring expert via two-way voice.
Time in Business
Securus, Inc, powers Belle which has been in business since 2008.
Company Contact Information
114 Mackenan Dr Ste 200, Cary, NC 27511-7920
No email available on company website.
Location of Certified Monitoring Centers
Belle does not provide information about its monitoring centers.