Started in 1951, Bay Alarm Medical has over six decades of experience providing monitored security services to over 100,000 customers in the United States. Bay Alarm Medical is a subsidiary of the family-owned business. The company’s focus is meeting the needs of a rapidly growing elderly population of people over 75.

Bay Alarm Medical Alert Systems are available in all 50 States. The GPS system is powered by AT&T network to offer 24/7 tracking and/or monitoring for those who prefer protection on the go. Mobile medical alert plans start as low as $25 per month and are made to create safer mobility for families, not just the elderly.

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Consumer Rating









The Good

  • CSAA Five Diamond Certified
  • Services in 170 languages
  • VOIP compatibility
  • Simple to install

Bay Alarm monitoring centers are CSAA Five Diamond Certified, commit to strong quality standards, and agree to random UL certified inspections. This ensures that every Bay Alarm subscriber receives the most professional care possible especially while in an emergency.

If you don’t speak English and still need personal emergency alarm services, Bay Alarm has a unique feature: the company offers its product and services in 170 languages. Another unique feature is the company’s two emergency response call centers which are full duplicates of each other to provide service continuity in case one center has a power outage. Typically companies have one call center, but with two call centers, there is a backup in case of power failure or weather issue that renders one call center inoperable, which can be dangerous for those needing emergency assistance during that time. The company also owns and operates from its California headquarters for separate customer service purposes.

Also noteworthy is Bay Alarm’s VOIP compatibility. Few companies offer this benefit; they only offer landline phone coverage. Their system is very versatile, compatible with POTS (Plain Old Telephone Service, i.e. landlines), DSL Phone Service (Comcast, Time Warner, Cox) and VOIP solutions (AT&T, Verizon). On their website, Bay Alarm provides an extensive list of Compatible Cable Service Providers. If customers use DSL, they will need to purchase a DSL filter at an additional cost, also available on their website.

The Bay Alarm medical alert system is designed to be easy to use and simple to install. Anyone can install their own service in only 5-10 minutes. Bay Alarm offers complimentary Spouse Monitoring Services free of charge. Adding a spouse will not raise the monthly bill, but there will be a charge to add an additional emergency help button.

The landline system has a helpful preventative feature to protect users from falls that may occur when rushing to answer the phone. The system allows customers to answer the phone using the device—although they don’t explain exactly how this works.

The Bad

  • A little higher priced
  • One-time fee for the mobile

While other industry competitors offer free equipment and no-cost delivery, Bay Alarm Medical charges for both delivery and equipment. Customers have to buy the equipment for a one-time cost, in addition to paying for accessories. The mobile GPS button has some limitations, too. The button also has only a five year warranty, so if anything goes wrong after that five years, it can get pricey. Bay Alarm overall is a bit more expensive than its competitors.

They charge a one-time fee for the mobile device ($80), if you want a GPS that you can take anywhere with you. Some other companies in the industry have a lower fee, or do not charge this fee at all. Something to keep in mind with some other companies, is you do not own the device. Be sure to ask about this when deciding which company to do business with.

The Bottom Line

Bay Alarm has been around for decades, offering valuable products and services that will cover all bases for in-home and beyond. One thing we noticed is that you get whatever you pay for. Their products are priced separately and according to each specific feature. With the exception of Bay Alarm’s VOIP compatibility, the system’s features and benefits can be found at other companies for less cost, since several companies pricing is more competitive, i.e. no equipment fees or shipping fees. But keep in mind that they provide award winning quality and customer support with every medical alert system they sell. This system is recommended for people for whom English is not their first language and need a system in their native tongue.

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Frequently Asked Questions

Do they have GPS capability?

Yes. Another asset is Bay Alarm’s Mobile GPS Help Button option which is powered by T-Mobile. This should not be confused with their cellular medical alert system that is powered by AT&T. The Mobile GPS is golden for seniors on the go with active lifestyles who need protection from anywhere. The GPS tracks the person’s location when they press the device’s emergency button, notifying the call center of the person’s location. The Help Button has its own set of device capabilities. For example, the battery life goes up to 72 hours with one charge which a lot longer than their base station battery life of 32 hours. Bay Alarm’s Mobile GPS Help device also has a five-year warranty compared to a Lifetime Warranty for Bay Alarm’s other systems.

More Information

Package Details

There are three separate packages that Bay Alarm Medical customers can choose from. These packages are based on the network used to send the emergency signal through: mobile or landline. Each package has the same services beyond the network used. Any customer can add fall detection for $10 extra each month. The three package’s pricing are as follows:


  • $25/month (semi-annually)
  • $27/month (quarterly)
  • $29/month (monthly)

In-Home Cellular:

  • $35/month (semi-annually)
  • $37/month (quarterly)
  • $39/month (monthly)

GPS Mobile Help Button:

  • $80 equipment fee (one time)
  • $35/month (semi-annually)
  • $37/month (quarterly)
  • $39/month (monthly)


Additional Service Details

Contract Details

Bay Alarm Medical does not require its customers to sign a contract to use its services. They can simply use the services for as long as necessary and cancel whenever they like. To cancel, a customer only has to call Bay Alarm Medical’s customer service center explain the need to cancel and ship the equipment back. From that point on, the customer will no longer be charged for the medical alert services.

If the customer does decide to commit to using Bay Alarm Medical’s services for a longer period of time, other payment plans become available: Bay Alarm Medical offers the option for customers to pay monthly, quarterly, or semi-annually. When the customer chooses to be billed quarterly or semi-annually, the monthly payment is less.

Warranty Details

All of Bay Alarm Medical’s equipment has a five-year warranty on them. Each piece is designed to last five years without being recharged. So if the batteries begin to fail before that time period is up, the device will send a signal to their company automatically. When that signal is received, Bay Alarm Medical will send out a new device free of charge.


There are no accreditations published on Bay Alarm Medical’s website. Industry-recognized accreditations help ensure quality, and a lack of accreditations means that customers will not be able to verify from the beginning the type or quality of service they will be getting.


Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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16 Bay Alarm Medical Reviews

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  1. User Score


    January 31st, 2017 Newville, PA

    We got this system for our mother. It used been used a couple times and has been great each time. We have nothing but good things to say about Bay Alarm and would recommend it. It is also within a price we can afford with good service.

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  2. User Score


    January 21st, 2017

    I used this company for 3 of my relatives within two years and the company had to respond in each of those cases. When I was considering this company I posed a question and after chatting on line the next time I called and spoke in person. “Bill” was super helpful -told me about the types of payment options very specifically (no refund) and we ended up billing quarterly due to that. Each time we had to utilize the emergency service they called everyone on the call list even if the first call was answered – which we liked; gave us support when we were present at the relatives home and contacted emergency services for us while on the line. When the quarterly billing was sent and my mother had passed; I contacted them because I would not be able to have the equipment physically in their hands by the time required and I was told as long as the package predated that date I would be refunded and I was. My whole experience with them was exceptional and would definitely use them again.

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  3. User Score


    January 17th, 2017 Providence, RI

    The system worked fine in the time we had it ( activating the necklace, called by mistake), EXCEPT in a real emergency. The button never connected to the base unit during what could have been a fatal emergency. Fortunately our mother was able to telephone for help. Should she have fallen, passed out, or unable to reach the phone to call us, she would have died. The best Bay Alarm could do was to tell me how to de-activate it and re-package the unit. They offered a 1 month refund. At the end of the conversation, the “supervisor” told me to have a nice day…..UGH! Read user reviews from an independent source rather than the website.

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  4. User Score


    December 3rd, 2016

    Bay alarm medical refused to follow Illinois state law and has lied to the better business bureau. They tried to auto bill after we told them that mom had moved to a nursing home and would no longer require their services. Illinois law requires a minimum of 30 days and a maximum of 60 days notice before auto renewing a contract. No written notice at all was provided. Billing was sent after credit card charge did not go thru. mom did sign a contract with an auto renewal policy. Illinois law is designed to protect consumers from unethical auto renewals. This company has an ethics and a legal problem. When their error was pointed out they simply lied and said that they had provided written notice.
    Not true.

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    13 2

  5. User Score


    December 1st, 2016 Florence, SC

    Always available promptly. Polite and efficient.

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    3 3

  6. User Score


    November 28th, 2016

    I agree with all that Bonnie Palamara said about billing and cancelling. I called the day Bay debited my account pretty sure that my electric would be down during Hurricane Matthew. Yes, it hit and my house was flooded and the electric was off for a week. And no, they would not credit my account a penny. Everyone I spoke to during the six months I had the service was very cordial and pleasant. The billing department, not so much. No refunds, no matter what. They care when they’re billing but cancel, no one at Bay Alarm cares at all.

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  7. User Score


    November 22nd, 2016 Redding, CA

    I recently cancelled my service and it was very smooth. I returned the equipment by mail and 3 days
    later they confirmed the cancellation.

    I had to use the service twice in this last year and can not believe how quickly some one was at my door. They were very professional and put me at ease right away.

    I am a 74 year old disabled woman and it isn’t that easy to let several men into my apartment where
    I live alone. But like I said they put be at ease right away.

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    5 2

  8. User Score


    November 8th, 2016 Bellefontaine, OH

    This company is fine as long as you don’t ever plan on cancelling. Read the fine print! Your service automatically renews, without any reminder, and if you cancel and return the equipment, they do NOT give refunds! NONE! So if you sign up for yearly payments, and Mom passes away 2 days after the renewal date, guess what… you will be paying for the next year!

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    22 2

  9. User Score


    October 25th, 2016 Rochester, MI

    My siblings and I purchased an alarm from (and set up service with) Bay Alarm Medical for our mother in May 2016. I was immediately charged for the alarm pendant. Thinking we were taking advantage of a discount, we set up our account to pay for the service semi-annually. After several days, I noticed that I had not been charged for the upcoming six months of service and that the equipment (receiver) had not shipped. I called and was informed that there had been an error and had to request that they put through the charge again. Nobody had notified me! Further, at no time did anyone point out that, should my mother pass away and we cancel the service during this six-month period, no refund would be given for the portion of the six-month period occurring after her death (i.e., Bay Alarm does not prorate their service). My mother passed away in mid-August (2 ½ months into the six-month period), and within days I called Bay Alarm to cancel the service. I encountered the rudest, most unfeeling customer service representative of my entire life, and she left me in tears. When I expressed surprise that no refund would be forthcoming, she repeatedly told me that I had agreed to it (in the fine print) when I set up the service. She was also very rude in informing me (multiple times) that I would be charged for another six months if I didn’t return the equipment before the end of the six-month period we had prepaid. Never once was there any expression of condolence for our loss, or in fact any kind word at all. After receiving an email confirmation that the service had been cancelled, we unplugged the receiver (as the representative had directed). Immediately, my deceased mother’s cell phone rang, startling all of us. Then my cell phone rang and each of my siblings’ phones rang. Clearly the representative failed to properly cancel the service. We called Bay Alarm back and spoke to another representative, who was also rude and argued with us, not once apologizing for Bay Alarm’s error or their lack of kindness. Eventually we spoke to a manager, who assured us that the account was properly canceled and apologized. Since then, my siblings and I have received additional auto-generated phone calls from Bay Alarm. I eventually blocked the number from my cell phone. My husband called Bay Alarm last week (mid-October) to confirm the details on returning the equipment. Unbelievably, he was informed that a copy of my mother’s death certificate was required to close the account (even though we are not getting a refund!). He was treated as if this were the first time anyone had notified Bay Alarm of the cancellation! That, in turn, generated an email expressing condolence and explaining how to return the equipment. However, I am still receiving reminders about an upcoming billing payment that is scheduled, even after Bay Alarm confirmed that they received the equipment! All I can do is shake my head. You sort of assume that the loved one for whom you are purchasing this service will pass away at some point during the contract with Bay Alarm. Customer service representatives should be trained on dealing with grieving loved ones. Bay Alarm should discontinue their greedy practice of failing to refund a prorated amount of the service fees. At the very least, this greedy policy of not prorating service fees should be prominently disclosed to new customers. Bay Alarm’s internal computer systems need to be updated to communicate with one another, and people need to be more respectful. I can’t believe this company has such good reviews. I would NEVER recommend this company to anyone!

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  10. User Score


    October 6th, 2016 Pomona, CA

    This company shouldn’t be in business. They are unethical and their equipment is cheap and erratic. They changed my billing from monthly to quarterly and then when I wanted out they kept all of the money left in the quarter which was two months. Used wrong call list to inform others of my fall. Fire trucks came to my house to search for me when I was out doing errands. etc. etc.etc.

    I see that I have already filled out this survey but things got even worse.

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  11. User Score


    August 25th, 2016 San Francisco, CA

    Do not buy this unit – I researched many life alert devices before choosing Bay Alarm Medical. The installation was very easy and it seemed as though it was a good choice for my elderly parents. At 3 am on Friday August 19, 2016 the device malfunctioned. Several phone calls were made by Bay per our instructions and the paramedics were called out. Here is the problem. The base unit was unable to communicate through the speaker. If it was working, my sister, who was staying at the house, would have heard it and would have let Bay know it was a false alarm. They called the house which woke my sister. She was unable to get to the phone in time. Bay did not even leave a message, so she was confused about who would be calling at 3am. The next thing she knows is the paramedics coming into the house through the garage. They informed her that they were dispatched by Bay Medical. So she and the paramedics checked on my folks. They were sound asleep and the alert buttons were on the bedside table. I went to the house a few days later and tested the base unit. It could not complete the call so I had to reset it. After that it seemed to work fine. So I called Bay Medical. They informed me that the monitor detected a fall. Turns out that was impossible since the buttons were on the night stand. Due to the fact that Bay Medical unit is unreliable and we are now being charged for the paramedics, (Bay was not willing to take ownership,) This will likely cost several hundreds of dollars. I am returning the unit. We will see how that goes. UPDATE: I called to return the unit and get my money back. They said I missed free trial period by one day. So not only did they not take ownership of the malfunction, they would not even give me one days grace. Terrible customer service.

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  12. User Score


    August 20th, 2016 Thousand Oaks, CA

    Bay Alarm was set up for my mother who is quite old and is battling cancer. After a visit to my mom’s apartment and seeing the alarm unit on the table I thought to myself that I can’t recall seeing a bill for this recently. I asked my mother, who was actually in the hospital at the time if she remembered seeing a bill and she couldn’t recall. My guess is a bill came and she or her nurse must have thrown it away by mistake. The reason this was important to me is that I am responsible for all my mom’s financial needs (yes, I have a durable POA).

    As the responsible person for all my mom’s financial needs I called into Bay Alarm to pay the bill and the customer service people were more than horrific. I explained the situation and they said that my mom needed to pay an amount. I asked if they could tell me what the annual amount was for the service and they refused saying they could only speak with my mother. I told them her situation and they said due to confidentiality reasons they could not discuss the annual amount of the service. After going back and forth and them, yes them…….sharing with me the address of my mother and her age…..they still refused to tell me the amount of the annual service. I wanted to know the amount as I was going to set up recurring annual payments to them so nobody would have to worry about this going forward. They still refused. They released PII (personal identifiable information) to me but refused to share the amount of the annual subscription.

    They gave me such a hard time and were so rude to me that all I could think of were two things:

    1. They were more concerned about protecting their pricing scheme than they are her personal information. Being able to get them to share with me her address and her age was quite comical seeing that they would not tell me the annual amount of the service even though I was giving them MY credit card information to make recurring annual payments and even though I have a durable POA which a copy had been sent to them when the account was opened years ago.

    2. Are these the people I want my mom dealing with if she ever were to have a problem? Absolutely not! Their careless attitude towards protecting the annual pricing terms while releasing personal information with no hesitation leads me to believe that the values of this company and the operating procedures must not be aligned with my expectations of such a service.

    To top it all off, as I requested to speak with a supervisor, the woman I was speaking with passed me off to her colleague and not a supervisor. On top of that, when I called back a second time and asked to speak with a supervisor, the woman said she would pass me to a supervisor, put the phone on hold, and then came back to the phone attempting to disguise her voice as someone else. It was so clear and so evident!!!!!

    Here is the kicker!!!!! Since I had the name of the woman and I obviously knew the name of the company, I looked on LinkedIn to find her and noticed that prior to working with Bay Alarm she was a service associate for THE ABSOLUTE WORST COMPANY IN THE WORST INDUSTRY FOR CUSTOMER SERVICE. Yes, she worked for Comcast prior to Bay Alarm Medical. That explained it all.

    Service cancelled and now I have a new top tier company providing this service for my mom. I wish we had gone to the Better Business Bureau site to check this company out prior to engaging. Tons of complaints. Just read them and then ask yourself, are these the types of people I want protecting my loved one’s in case of an emergency. NOPE!!!

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  13. User Score


    March 7th, 2016 Whittier, CA

    Did not respond when needed. I laid on the pavement for an hour before a friend just dropped in, 75 unabstructed direction yo unit. . Company said it is a house unit only, not for outside.

    Company not easy to work with.

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    19 1

  14. User Score


    February 24th, 2016 New York, NY

    BEWARE of this company!!! I asked numerous questions before purchase, including what kind of connections did I need in my home for their equipment to work. I was told as long as I had Time Warner as my provider there was nothing else I needed to know. When the equipment arrived the 1st thing I saw when I opened the box was “Equipment does not work with a splitter”. However, I can only connect WITH a splitter so I called Bay & they calmly aknowledged they “never advise potential customers the equipment isn’t compatible with a splitter.” I NEVER would have ordered it, had my questions been answered completely & accurately. It cost me $34.00 to send it back & they refused to reimburse me. I have reported them to BBB!

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    17 1

  15. User Score


    June 4th, 2015 Stockton, CA

    its good

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    7 9

  16. User Score


    April 16th, 2015 Highland, CA

    I extremely upset with this company because I feel I was cheated out of my money. When I received the medical devices for my grandmother, there were several false alarms which prompted me to end services. I sent an email AND a phone call disconnecting services and I sent the devices back. (I purposely had this done BEFORE the next cycle of billing to avoid additional payments.) Several months after, I received a call from a debt collector regarding a bill for 3 months of disconnected services. (The company didn’t even inform me about the bill. It went straight to the debt collector, who told me my credit will be affected if I did not pay.) Even with proof that I ended services and sent everything back, they are still making me pay, which I feel is ridiculous and wrong, especially for a company that is suppose to be built on helping those who care about the safety and well being of their loved ones. This is really wrong! I will not be recommending this company to anyone in my community.

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