Based in the United Kingdom, Astraline, a non-profit organization, is relatively new to the medical alert product scene. The company opened its doors in 2001 to provide telecare services to housing organizations. This experience transfers to a desire to further assist with personal alarm service. Astraline Callsafe offers alarm units, remote alarm buttons, and keysafes.
There is a 7 day “Cooling off” period for all customers which allows for you to cancel if you are not satisfied with your service. The equipment can be purchased online and comes with professional installation or a self-installation option at a discount. The base unit requires a telephone connection in order to have service. The base unit’s battery lasts up to 2 to 3 years but will only last up to 24 hours if power is disrupted. The company does not share an equipment warranty on its website.
- 7-day money-back guarantee
- Easy to order and install
7-Day Money-Back Guarantee
Usually it is clear within the first few days of owning a technological device as to if it if meets your needs or not. Astraline Callsafe provides a 7 day period where you are able to cancel if the product does not meet your needs. A written response is required in order to terminate your service. A full refund will be disbursed within 30 days of that written notification.
Easy to Order and Install
Selecting and purchasing a medical alarm unit is relatively simple with Astraline Callsafe. You can choose between a black or white medical alarm pendant and base unit and complete the checkout process online. The company does provide installation services to those on the UK mainland. Self-installation is available and comes with a discount. The company assures that it is very easy to do and even provides a ‘How to install the unit’ section of its website.
- Limited service area
- Lack of medical personnel
- Missing equipment warranty
Limited Service Area
It is important to know that Astraline Callsafe is a UK-based company and only provides services therein. The company provides monitoring services to the mainland, highlands, and islands. If you are outside of these areas or plan to move outside of its service area within the first year of your annual contract, it is wise to consider other options. The company has a strict no cancellation policy within the first year. Afterwards, you can cancel with one month’s written notice.
Lack of Medical Personnel
In the event of an emergency and pressing the alert button, you will be connected with Astraline’s care response team. The company has the ability to hold onto medical records to better inform emergency respondents in the event of a medical emergency. This is a great option used mostly for the elderly. Keep in mind, if you are looking to speak directly to a licensed nurse or medical professional upon pressing the emergency button, that service is not included with this company.
Missing Equipment Warranty
Information is not provided online regarding an equipment warranty. A warranty for your equipment is helpful in case your equipment is faulty or if service repairs need to be made. Some companies offer service plans beyond the warranty to cover damage caused by the customer. We recommend contacting the company directly to learn more about its warranty options prior to purchasing the equipment online.
Frequently Asked Questions
How does a medical alert service work?
Astraline Callsafe’s medical alert pendant works by pressing the emergency alarm button on your remote pendant or on the base unit. The care response team will receive the alarm and respond quickly through the two way speech function on the base unit. The care response team will learn what the problem is and contact relatives or emergency authorities, if necessary. If you aren’t close to the base unit, the care response team will make emergency calls instantly.
Where does Astraline Callsafe offer services?
It provides services in the UK including the UK mainland, highlands, and islands.
Are there any staff members who are medically trained with Astraline Callsafe?
No, there aren’t any medically trained professionals with the company. The call center does have customer medical records on hand to further assist emergency authorities.
Does the device include two-way communication?
Yes, the medical alert pendant does allow for two-way communication.
Can two or more people be included at the same location?
Yes, two or more people can have a medical alert device within the same household. You have the option to purchase extra pendants.
Does the device need to be plugged into a phone jack?
Yes, it does need to be plugged into a phone jack. If something disrupts your phone service, it will run on battery for up to 24 hours.
An annual contract is required for all new customers. A written letter is required to cancel services. Cancelling prior to the end date of the contract may require a charge. After the initial year, one month’s notice is required to cancel.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
The company does not list or share information regarding equipment warranties on its website. It is recommended to contact the company directly to learn more.
Money Back Guarantee
The company will refund your purchase in full if a written notice is sent within 7 working days of entering into the contract. The refund will cover your costs in full within 30 days of the written notice.
The company is registered and accredited with the Telecare Services Authority.
Astraline Callsafe is associated with the Johnnie Johnson Housing Trust.
Two Equipment Offerings
Astraline Callsafe provides an alarm unit and remote alarm button. You have the ability to select between a black or white color options. The company also sells a keysafe. Customers can select equipment and purchase online.