Based in the United Kingdom, Astraline, a non-profit organization, is relatively new to the medical alert product scene. The company opened its doors in 2001 to provide telecare services to housing organizations. This experience transfers to a desire to further assist with personal alarm service. Astraline Callsafe offers alarm units, remote alarm buttons, and keysafes.
There is a 7 day "Cooling off" period for all customers which allows for you to cancel if you are not satisfied with your service. The equipment can be purchased online and comes with professional installation or a self-installation option at a discount. The base unit requires a telephone connection in order to have service. The base unit's battery lasts up to 2 to 3 years but will only last up to 24 hours if power is disrupted. The company does not share an equipment warranty on its website.
- 7-day money-back guarantee
- Easy to order and install
7-Day Money-Back Guarantee
Usually it is clear within the first few days of owning a technological device as to if it if meets your needs or not. Astraline Callsafe provides a 7 day period where you are able to cancel if the product does not meet your needs. A written response is required in order to terminate your service. A full refund will be disbursed within 30 days of that written notification.
Easy to Order and Install
Selecting and purchasing a medical alarm unit is relatively simple with Astraline Callsafe. You can choose between a black or white medical alarm pendant and base unit and complete the checkout process online. The company does provide installation services to those on the UK mainland. Self-installation is available and comes with a discount. The company assures that it is very easy to do and even provides a 'How to install the unit' section of its website.
- Limited service area
- Lack of medical personnel
- Missing equipment warranty
Limited Service Area
It is important to know that Astraline Callsafe is a UK-based company and only provides services therein. The company provides monitoring services to the mainland, highlands, and islands. If you are outside of these areas or plan to move outside of its service area within the first year of your annual contract, it is wise to consider other options. The company has a strict no cancellation policy within the first year. Afterwards, you can cancel with one month's written notice.
Lack of Medical Personnel
In the event of an emergency and pressing the alert button, you will be connected with Astraline's care response team. The company has the ability to hold onto medical records to better inform emergency respondents in the event of a medical emergency. This is a great option used mostly for the elderly. Keep in mind, if you are looking to speak directly to a licensed nurse or medical professional upon pressing the emergency button, that service is not included with this company.
Missing Equipment Warranty
Information is not provided online regarding an equipment warranty. A warranty for your equipment is helpful in case your equipment is faulty or if service repairs need to be made. Some companies offer service plans beyond the warranty to cover damage caused by the customer. We recommend contacting the company directly to learn more about its warranty options prior to purchasing the equipment online.
The Bottom Line
The wearable medical alert pendant system provided by Astraline Callsafe is easy to use, simple to install, and has a moderate range to provide customers protection when inside the home and even outside. It comes in black or white and can be worn as a necklace pendant, as a sleek bracelet, or even clipped to a bet. 24/7 monitoring is provided through its UK-based care response team. The company also provides a 7-day money-back guarantee if you are dissatisfied with the service. If you are within the United Kingdom and are looking for a locally-based medical alert company, then Astraline Callsafe is worth looking into. Keep in mind, you will need to call the company directly to learn more about if it provides an equipment warranty to customers. However, if you are looking for a company that has licensed medical professionals on hand, you might want to consider other options.
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