American Senior Safety Agency provides individuals with quality monitoring services at very affordable prices. This company has been listed in AARP's "My Generation" Magazine as a resource for personal alarms and comes with a 30 money back guarantee on all orders.
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The Good

  • Monitoring centers
  • Plan options
  • No contracts

American Senior Safety Agency has been providing medical monitoring for seniors since 1996.

American Senior Safety Agency’s monitoring centers are open 24 hours per day and 7 days per week, which is the industry standard. However, their agents are all licensed Emergency Medical Dispatchers and speak over 150 languages in the center.

Customers signing up for service may select either a basic or advanced landline system which works with traditional landlines as well as cable or VOIP phone service. For those without a landline, a cellular or mobile plan is available.

American Senior Safety Agency ’s mobile plan includes GPS for seniors on the go. Coverage is provided by the AT&T network, so one has coverage whereve this network is present and receives a 3G signal.

Subscribers are not required to sign a contract and payment is collected in advance, either monthly, quarterly or annually. One may cancel service at any time and receive a prorated refund for unused services upon return of equipment.

American Senior Safety Agency offers a wristband and pendant with the latest technology which is waterproof and detects sudden changes in movement and position, detecting falls.

The Bad

  • Deposit
  • Equipment not fully water resistant
  • 3G mobile signal

While there are many positive features for American Senior Safety Agency , there are a few drawbacks. Ordering the mobile plans requires a deposit of $80, which is considerably higher than most of their competitors’ mobile activation costs.

The fall-detection pendant and wristband, surprisingly is not fully water resistant, which is prohibitive for its use during showering and bathing, a common hazard for falls.

At present, according to the company, the mobile signal by AT&T is 3G, rather than 4G.

The Bottom Line

For those looking for coverage for a large home, American Senior Safety Agency covers an industry-high 10,000 square feet. Their equipment is simple to use and their plans are affordable. The lack of waterproof transmitters is troubling however and those with significant fall risks should carefully weigh the risks and benefits of this drawback.

American Senior Safety Agency is recommended for customers who fully understand the limitation for the fall detection plan and equipment.

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More Information


Equipment Details

Basic System

  • Landline Required
  • Up to 10,000 sq. ft. range
  • Crystal Clear Communication
  • 60 hrs. Battery Backup
  • Compatible with ALL Home Phone Systems

Advanced System

  • Landline Required
  • Up to 10,000 sq. ft. range
  • Crystal Clear Communication
  • 60 hrs. Battery Backup
  • Answer Phone With The Touch Of a Button
  • Family Check-In – Family members can talk through the speaker box
  • 150 Languages Available
  • Compatible with ALL Home Phone Systems

Cellular System

Same Features as the Basic System Plus:

  • No landline Required
  • Simple Installation
  • 3G service

Extra Accessories

  • Lockbox – $45.00
  • Extra Wristband or Necklace – $35.00 each

Mobile GPS

  • Goes where you go
  • Powered by AT&T
  • GPS Tracking
  • 72 Hours
  • Compact & Lightweight
  • 150 Languages
    • Necklace Lanyard
    • Carrying Case With Belt Clip
    • Charging Cradle
    • USB Charger
    • Vial Of Life Form

Fall Alert Systems

  • Up to 3,000 sq. ft Coverage
  • 2-way voice communication
  • 24 hours Battery Backup
  • Fall Alert Button
  • 300 ft Pendant Range
  • 5 yr Battery Backup on Pendant
  • Comes With 2 Buttons


  • Small Pendants
  • 5 Year Pendant Battery Life
  • 100% Waterproof Pendants
  • Wearable Options


Featured Details


American Senior Safety Agency provides its customers with multiple equipment options at various price options for each. In order to pay monthly, customers must pay the initial 2 months upon initial set up, however, there is a 30 day money back guarantee. For those who choose the quarterly options, payments must be paid every 3 months, as well as annual options. A breakdown of each is described as follows:

  • Basic System – Monthly plans starting at $28.95, quarterly payment at $83.85 and yearly options at $323.40, which breaks down to $26.95 per month.
  • Advanced System – Monthly plans starting at $31.95, quarterly payment at $92.85 and yearly options starting at $359.40 which breaks down to $29.95 per month.
  • Cellular System – Monthly plans starting at $36.95, quarterly payment at $107.85 and the yearly option at $419.40, which breaks down to $34.95 per month.
  • Mobile GPS System – Monthly plans starting at $37.95, quarterly at $110.85 and yearly at $431.40, which breaks down to $35.95 per month. Each Mobile GPS option has an $80.00 activation fee.
  • Fall Alert System – Monthly plans at $41.95, quarterly at $122.85 and yearly at $479.40, which breaks down to $39.95 per month.


The company offers its services on a month to month basis, such as renting or leasing the equipment, so no there are no warranties available. If the product become defective or faulty, they will replace the product at no cost to you. As with most companies, if the product becomes lost the customer becomes responsible to pay for replacement. In cases for loyal, long time customers, pendants may be replaced free of charge.

Activation Fee

There are no activation or set up fees for the systems. However, if customers choose the Cellular option, there is a onetime fee of $80.00 in order to get service to the system.

Mobile Alerts

The company offers its customers the Mobile GPS System which allows for active individuals to venture outside their home whether they’re going for a walk, shopping, or just out for some lunch. With this system they use what they call “The ‘Breadcrumb’ Difference”, which tracks the location every 15 minutes, leaving a GPS trail. The company implemented this system because with more data, it becomes easier for the monitoring center operators to locate customers in an emergency situation.

Device Range

The systems vary in range. The Basic, Advanced, and Cellular systems range highest with 10,000 sq. ft. of coverage which is quite a bit more than we’ve seen other companies offer. Each pendant with these systems covers up to a 1,000 ft range. The Fall Alert System covers up to a 3,000 sq. ft. range with the pendant covering up to 300 ft. Their Mobile GPS system is powered by AT&T so wherever there is AT&T coverage, customer who opt for this device will also be covered.


There are no long term contacts. The company sets up payment plans based on monthly, quarterly and yearly options. Customers who opt for the monthly payment option will sign in order to have the initial TWO months of service paid for, quarterly every 3 months, and yearly. There is a 30 day money back guarantee and your fee will never change. If, however, customers wish to cancel there are no penalties to do so.

Support Quality

Customer service hours are Monday to Friday 6 a.m. to 6 p.m. and Saturday to Sunday 6 a.m. to 5 p.m. PST. Their monitoring support centers are available 24/7 and each are EMD (Emergency Medical Dispatch) licensed operators offering support in 150 languages.

Time in Business

They’ve been in business for over 18 Years. The company started in June of 1996.

Company Contact Information

Local Phone: 215-831-1300
Toll Free: 888-473-2800

4712 Admiralty Way
Marina Del Rey, CA 90292

Location of Certified Monitoring Centers

Redundant Certified Monitoring Center is located in Utah. They are UL & FDA listed so you can have the peace of mind knowing that it meets the standards your family is looking for.

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