American Medical Alarms was started over 20 years ago with a mission to provide exceptional medical alarms and service to seniors across the United States at an affordable rate. Their monitoring services are based in the U.S. with state-of-the-art technology devices and emergency services available 24/7/365. Other than that, little information on the company is available.

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The Good

  • Range
  • DSL compatibility

American Medical Alarms System is top of the line with some unique features, primarily its large monitoring range. While most Home Medical Alarm Systems range from as low as 300 feet to 1300 feet, American Medical Alarms offers a range up to 3000 feet. The transmitter range goes up to an impressive 6000 feet—including 200-300 feet outside the home. This is good for people living in larger homes (and yards) with more square feet. Many systems on the market today require the use of voice extenders or additional room/hallway buttons to accomplish this. In addition to the monitoring range, the system is an acoustical computer designed for the hearing impaired.

Another unique feature is DSL Compatibility. Unlike other companies who rely on filters from the telephone company, American Medical Alarms has one of the only medical alert systems with built-in DSL compatibility so it can be moved or relocated. For instance, if a customer spends a week or two visiting their children, the system can be taken along and plugged in to the new location. There is no cost to move or relocate service, but it is required that the user inform American Medical Alarms with a written notification beforehand so they can change the user’s emergency response information.

The Bad

  • Mobile alert plan
  • Limitations

At this time, American Medical Alarm is limited in their lack of a mobile alert plan. Many seniors are skipping landlines and using their cell phones exclusively, which makes this product a bad fit.

American Medical Alert hits on all cylinders. They could offer more information on their company history and background. They could also offer additional items that their competitors are offering, such as Medication Reminder and Dispenser devices. The 10-day money back guarantee could be extended longer too, giving customers time to try out the system with a comfortable amount of time to return it without the time crunch.

The Bottom Line

American Medical Alarm offers prices which are comparable to the industry leaders but does not include some of the options or features which are quickly becoming the standard for modern medical monitoring and alerts. As such, there are reasons to select a company which includes some of these features, such as two-way communication from the pendant or wristband and the ability to have a system which operates off of cellular signals.

American Medical Alarm offers high-quality customer service and impressive assurances that their response center is fully redundant and operational, giving additional peace of mind.

For those wanting basic in home protection, especially those in a larger home, American Medical Alarm offers the largest range between the base unit and the transmitter unit.

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More Information


Company Details


American Medical Alarms does not require its customers to sign a long-term commitment agreement in order to use its emergency alert systems. The company understands the nature of these types of products and services, and therefore allows customers to cancel at any time, while also offering month-to-month plans. There are no restrictions set on the reasons behind the cancellation. In addition, customers who cancel will not be charged any termination fees. In fact, customers who have prepaid for services (through the quarterly or annually payment plans) and then cancel will get a full refund for those months of unused service.

While customers aren’t required to sign a contract in order to receive services from American Medical Alarms; they will have to agree to the Terms of Use set by the company. This agreement outlines the responsibilities of both the customer and the company.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Warranty Details

The equipment used by American Medical Alarms is designed to last and function properly, but occasionally things do not work out that way. These unforeseen issues are why the company offers a lifetime warranty on all of the equipment used by customers. If customers discover that any of their devices are not working completely correctly, they should first get in contact with American Medical Alarms who will first try to help resolve the problem through technical support. If that does not work, the company will send out a replacement device for no additional charge to the customer.


All of American Medical Alarms’ services and equipment have been accredited by several major organizations. These accreditations come from Underwriters Laboratories, the Department of Defense, and FM certification. Accreditations like these help to ensure that companies across the industry are offering packages that meet high quality standards.


Package Details

American Medical Alarms only offers one type of emergency alert system to its customers. This package includes the monitoring system, help button (which can be worn as a pendant or a wristband), 24/7/365 monitoring, and more. Customers do get a wider variety of options when they choose a payment plan for this package. Their options include monthly, quarterly, or annually billing. The package is the same for each of these options, but the customer has the freedom to choose which plan will work best for their specific situation. The price breakdown for each of these payment plans is as follows:

  • Monthly: $24.95/month
  • Quarterly: $24.95/month ($74.85 for three months)
  • Annually: $23.95/month ($287.40 for 12 months)

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3 American Medical Alarms Reviews

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    November 2nd, 2016 Two Rivers, WI

    I was a customer for several years and the services ,were always dependable and very affordable.

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    September 29th, 2016 Port Jefferson Station, NY

    The cord is definitely too short! It lays on the floor where you can trip over it.. You cannot find a compatible cord at any store. I have had this system for over 9 years, and they still have not made a longer cord. I use this system for my mother, who is 95 yrs old.

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    August 9th, 2016 Sacramento, CA

    They cannot even answer a question in their chat session…..

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