American Medical Alarms was started over 20 years ago with a mission to provide exceptional medical alarms and service to seniors across the United States at an affordable rate. Their monitoring services are based in the U.S. with state-of-the-art technology devices and emergency services available 24/7/365. Other than that, little information on the company is available.
- DSL compatibility
American Medical Alarms System is top of the line with some unique features, primarily its large monitoring range. While most Home Medical Alarm Systems range from as low as 300 feet to 1300 feet, American Medical Alarms offers a range up to 3000 feet. The transmitter range goes up to an impressive 6000 feet—including 200-300 feet outside the home. This is good for people living in larger homes (and yards) with more square feet. Many systems on the market today require the use of voice extenders or additional room/hallway buttons to accomplish this. In addition to the monitoring range, the system is an acoustical computer designed for the hearing impaired.
Another unique feature is DSL Compatibility. Unlike other companies who rely on filters from the telephone company, American Medical Alarms has one of the only medical alert systems with built-in DSL compatibility so it can be moved or relocated. For instance, if a customer spends a week or two visiting their children, the system can be taken along and plugged in to the new location. There is no cost to move or relocate service, but it is required that the user inform American Medical Alarms with a written notification beforehand so they can change the user’s emergency response information.
- Mobile alert plan
At this time, American Medical Alarm is limited in their lack of a mobile alert plan. Many seniors are skipping landlines and using their cell phones exclusively, which makes this product a bad fit.
American Medical Alert hits on all cylinders. They could offer more information on their company history and background. They could also offer additional items that their competitors are offering, such as Medication Reminder and Dispenser devices. The 10-day money back guarantee could be extended longer too, giving customers time to try out the system with a comfortable amount of time to return it without the time crunch.
American Medical Alarms does not require its customers to sign a long-term commitment agreement in order to use its emergency alert systems. The company understands the nature of these types of products and services, and therefore allows customers to cancel at any time, while also offering month-to-month plans. There are no restrictions set on the reasons behind the cancellation. In addition, customers who cancel will not be charged any termination fees. In fact, customers who have prepaid for services (through the quarterly or annually payment plans) and then cancel will get a full refund for those months of unused service.
*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.
The equipment used by American Medical Alarms is designed to last and function properly, but occasionally things do not work out that way. These unforeseen issues are why the company offers a lifetime warranty on all of the equipment used by customers. If customers discover that any of their devices are not working completely correctly, they should first get in contact with American Medical Alarms who will first try to help resolve the problem through technical support. If that does not work, the company will send out a replacement device for no additional charge to the customer.
All of American Medical Alarms’ services and equipment have been accredited by several major organizations. These accreditations come from Underwriters Laboratories, the Department of Defense, and FM certification. Accreditations like these help to ensure that companies across the industry are offering packages that meet high quality standards.
American Medical Alarms only offers one type of emergency alert system to its customers. This package includes the monitoring system, help button (which can be worn as a pendant or a wristband), 24/7/365 monitoring, and more. Customers do get a wider variety of options when they choose a payment plan for this package. Their options include monthly, quarterly, or annually billing. The package is the same for each of these options, but the customer has the freedom to choose which plan will work best for their specific situation. The price breakdown for each of these payment plans is as follows:
- Monthly: $24.95/month
- Quarterly: $24.95/month ($74.85 for three months)
- Annually: $23.95/month ($287.40 for 12 months)