Alert USA, LLC is a company that was founded in 1984. Alert USA is one of the few companies out there that has limited mobility and still uses a landline. While the company's functionality with VoIP and DSL are great, traveling anywhere with the unit makes it very difficult to use the service.One great thing about Alert USA is that their operators can automatically see your medical information and contact information.
- Easy installation
Alert USA has been in business since 1984, which means they have had time to perfect and refine their products and services.
Along with their experience, their terms of service are clear and informative showing the transparency of the company.
The unit offered by Alert USA is easy to use and features big, colored buttons for sending an alert and resetting the system from the base unit. The system also has a good battery system, meaning that a client would still be able to use the product in the instance of electrical failure. The base unit also has a diagnostic system that checks the functionality of both the base station and the portable button unit.
The mobile unit is light, durable, and easy to use. The button is waterproof, so that the user can take it with them into the shower or participate in outdoor activities.
Another neat feature of the service is the World Wide Protection Card. A client, when traveling, can carry a card that contains a contact number for Alert USA. If an individual experiences a medical emergency, bystanders and first responders can call the toll free number, getting needed information to provide first aid.
The unit is also easy to install. One simply plugs the system into their phone jack and power outlet, pushing the reset button in order to activate it.
- Cancellation and refunds
- False alarms
There were several complaints regarding getting a refund after returning equipment. Some clients were also billed after they had canceled their service. At least one review involved coercion to buy a new unit from the company when the proper parts were not available to repair a unit.
The functionality of the unit also raised grave concerns. 300 feet is not an adequate range for an alert device. The alert button does not have two-way communications capability, so that the client could not communicate with the operator.
One of the complaints was truly troubling. When a client had problems with the service and product, they ordered a new unit. While they waited for a new unit to arrive, the client was still billed for monthly service and offered no refund for “downtime” resulting from not having a working unit. The client tried to close out the account, but faced great difficulty with canceling the service.
Also, the base unit is connected to a phone line. Even though the unit has VoIP and DSL capability, there is no GPS or cellular capability for the unit, meaning that a customer has to notify the company when moving or traveling. Many individuals might not be able to use this product if they do not have a phone line or a landline.
It is troubling that the number for sales and customer service is the same hotline. Customer service calls are typically answered during business hours, meaning that someone might not be able to get help with their unit if it were to go offline overnight or late in the evening.
No information for “false alarms” could be found. Information for false alarms is important because the unit may go off on occasion. Another concern with Alert USA was the lack of a fall sensor. Fall sensors are important because they respond to sudden motion that may indicate that a person is falling.
- The system requires an AC outlet and a phone jack. Setting it up requires calling in to verify your location
- The base station requires a landline connection
- The base unit has a 24-hour battery lifespan before the battery unit automatically recharges
- No mobile ability. In order to change your location for travel, you must let the company know at least 24 hours in advance
- The base unit works with DSL and VoIP lines
- 2-way voice communication
- Options: button watch and pendant
- There is no 2-way voice communication possible with the mobile unit
- 300-foot range for the mobile unit
- The mobile unit is waterproof for baths, showers, and light outdoor activities
Alert USA has no hidden costs, long-term contracts, or equipment purchase costs. They charge for the service only. We found that for the first three months of service, this product cost $15.00 per month. Afterward, the cost is only $24.50 per month and the service is billed quarterly. For a limited time, the company is offering no set-up fees, but the setup fees are usually $49.
Alert USA guarantees that the price will not increase if you remain a monthly subscriber. However, they do reserve the right to increase prices on a yearly basis. Furthermore, Alert USA will replace damaged or non-functional parts during the life of any Alert USA subscription.
There is a $49 activation fee, outside of the free limited time offer mentioned above. The equipment, for Alert USA, is free.
Unfortunately, Alert USA does not have mobile capability, since a phone jack is required. The range of the device is also limited. In order to “go mobile,” a user has to unplug their unit, notify Alert USA about location changes 24 hours in advance and take the unit with them.
We were not pleased with the limited range of the alert button with Alert USA. It only works within 300 feet of the base station. The limit makes it very difficult to do day-to-day activities outside of the home.
There is no contract. However, you must cancel your service within 30 days and provide written notice of termination.
Time in Business
Alert USA has been in business since 1984, one of the oldest companies that we reviewed.
Company Contact Information
379 5th Avenue New York, NY 10016
Location of Certified Monitoring Centers
The certified monitoring centers are located in New York.