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Advantage Alert

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LAST UPDATED: June 27th, 2022

Advantage Alert customizes medical alert packages to the customer. All alarm units have indoor/outdoor anywhere-you-go capabilities and a free 911 emergency transmitter with the standard package--an offer that no one else matches. There is the choice of a standard or fall down pendant at no extra charge and are continuously getting new technology to meet the needs of the customers. The cancellation policy is simple, only requiring a 30 day written notice. The company has 35 years of experience.

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The Good

  • Affordable Pricing
  • Regular and ACH Checks Accepted
  • 911 Emergency Transmitter
  • Fall Detection Pioneer
  • System and Satisfaction Guarantee
  • No Long-Term Contract
  • Promotional Offers
  • Backup Battery
  • Multiple Medical Alert Solutions

Affordable Pricing

Plans from Advantage Alert are incredibly affordable, starting at $15.50 per month with no activation fee. A mobile plan with GPS capabilities is available for $26.50 per month. The company also boasts that it can customize the system according to the special needs of the customer. 

Regular and ACH Checks Accepted

Advantage Alert makes it easy to pay for your system by providing multiple payment methods. You can pay over the phone or with the online form using a credit or debit card. The company also accepts regular and ACH check payments for customers who prefer that method of payment. Based on our research, this is one of the only medical alert companies to offer this form of payment. 

911 Emergency Transmitter

Unlike competitors, Advantage Alert offers a free 911 emergency transmitter will all of its medical alert systems. This allows you to contact 911 at any time, no matter where you are. The 911 emergency phones are also equipped with radio transmitters and flashlights in the case of a national emergency.

Fall Detection Pioneer

Advantage Alert was the first company to implement a fall detection feature into its medical alert systems nearly 20 years ago. Now the feature is much more commonplace among medical alert systems, but Advantage Alert was the first company to tread into that territory. With each of its medical alert systems, you can choose between a fall detection pendant or a standard pendant at no additional cost.

System and Satisfaction Guarantee

Advantage Alert offers a 30-day money-back guarantee if you're not happy with the service. All equipment including batteries comes with a lifetime guarantee. The price is also guaranteed. If you find a comparable system for a lower price, you'll receive a free year of service after your first full year of service.  

No Long-Term Contract

Unlike other medical alert providers, Advantage Alert does not require a long-term contract of any kind. If you decide you want to cancel its services, you can at any point. The only cancellation requirement the company has is a 30-day written notice and the return of your medical alert equipment. 

Promotional Offers 

Advantage Alert offers a few free items when you purchase a Classic Package: a fall-down pendant, an emergency locator transmitter, and a seven-day pill container. If you get the mobile "Anywhere You Go" Package, you will receive a free built-in fall down detection feature with your device. Other companies often charge up to $10 extra per month for a fall detection device. Advantage Alert provides great offers to complement your medical alert system. 

Backup Battery

In the case of a power outage, Advantage Alert's in-home medical alert system is equipped with a 24-hour backup battery. This way, your system will still function even if your power goes off, and once your power is turned back on, the system will immediately begin to recharge itself. 

Multiple Medical Alert Solutions

Advantage life alert has a variety of medical alert packages to appeal to a wider range of customers. Here's a breakdown of the company's offerings:

Home Base Unit

This unit is a medical alert system you place in your home. It includes 24/7 monitoring, two-way talk, a medical alert pendant, and an optional fall alert pendant for no extra cost. The medical alert device is waterproof, and customers can wear it as a necklace or a bracelet. 

This package includes free equipment as well as free shipping, and you can add on the fall detection if you pay annually. Advantage Alert's home unit is $17.50 per month if you opt for an annual bill.  

On the Go - Mobile System 

This medical alert system is a wireless mobile on-the-go device that you can use anywhere in the United States. It includes 24/7 monitoring, two-way talk, and waterproof equipment. Customers do not have to pay for equipment or shipping, and you have an unlimited monitoring range with the medical alert device, as long as you are in a location with cell phone service. 

You can wear the pendant as a lanyard or key chain clip. The unit includes a rechargeable battery, and it works for up to two months on each charge. The on-the-go package is $29.50 per month billed quarterly, or $28.50 per month billed annually. 

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The Bad

  • 600 Foot Range
  • Online Payment Form Seems Unsecure

600 Foot Range

Although the Mobile System works anywhere you go, the in-home system has a range of only 600 feet. This is about half of what the industry standard is. The mobile system should be able to work anywhere with a cellular signal, but a basic system with a range of only 600 feet is very low compared to competitors. 

Advantage Alert decided to limit the range to 600 feet for the safety of its customers. The company believes that base stations with further range discourage quick location finding if there is an emergency incident. 

Most medical alert companies have systems that function at least 800–1,000+ feet from the base station. This allows customers to wear their medical alert device and have protection even if they are a bit farther from their base station, such as in the garage or backyard. Customers should consider the area of their home and backyard before determining which medical alert system is right for them. 

Online Payment Form Seems Unsecure

Advantage Alert recently added an order form to its website so customers can purchase a system without needing to call the sales team. However, this order form does not show any signs of protecting your sensitive information. Usually, a company uses a third-party tool to safeguard your online information. This is a possible red flag to consider when deciding if you should order a medical alert system from Advantage Alert. 

View Best Medical Alert Companies

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The Bottom Line

Advantage Alert appears to be a company with low prices and reliable, customizable systems. Features such as the special cream offer, the 911 emergency transmitter, and a money-back guarantee will be appealing to some customers. Advantage Alert also guarantees that its prices will never go down. 

However, the range of the basic system is about half of the typical range of competitors. It's recommended that potential customers look into top-rated medical alert companies and consult consumer reviews before deciding on Advantage Alert.

View Best Medical Alert Companies

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Sherry Chillicothe, MO

My mother got a call from this company and thought it was her regular Alert system that she already had. They sent her the unit and she then realized it was not just updating her unit . But she does not drive so she did not get the unit returned for 2 months. This company attempted to bill her for those 2 months service even though she did NOT ever use the unit. Never even hooked it up. She did not pay the bill and so 2 YEARS later the collection company called he and again made her believe that it was her Alert system she has and got her to give them her debit card number in which they charged her $74.50 for 2 months service from 2 YEARS ago. When I called the company, I had to call a lot of times to get to complete my call and every time I called I got the same man, who would not give me his name. I told him we wanted her money back and he said no. I asked to talk to a supervisor and he said there wasn't one. But he would have the collection department call me back. That was about 1 month ago. I attempted to call the number back 2 more times and my number has been blocked from even talking to ANYONE. I can leave a message, which I have done 2 times for someone to call me back and still...NO RESPONSE!! Now I know $74.50 may not seem like a lot to most people, but to an elderly widow who lives just off of her social security, IT IS A LOT! I DO NOT RECOMMEND Advantage Alert AT ALL!! Please beware.

3 years ago

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Reply from Advantage Alert

Please note the following: 1) Advantage Alert does not make cold calls to customers. We have a national television campaign with Loni Anderson as our spokesperson. The customer sees the commercial and calls to request a brochure or order the equipment the same day. This customer ordered the equipment and we was processed and shipped to her. 2) The customer was billed for the first month of service. When we attempted to bill her the second month, her ACH payment was rejected by her bank and she was charged billed for the initial payment and a billing fee for the ACH rejection. The customer was sent a notification letter at that time informing her of the bad payment. This is not for two months of service. The customer cost owed to the company was a total of 74.50, which included the second monthly charge of $ 29.50, $20.00 ACH REJECTION FEE, $ 10.00 Billing fee and in addition to her returning the unit late, a late fee of $ 15.00 was added. In addition, we did not charge her a 30 day notice of cancellation fee which is required in our contract. As for collecting this debt, we have outside agents to collect for us. When Sherry called, this was all explained to her, but she did not want to listen and felt we had taken advantage of her mother. We were in compliance with the terms of the agreement. This all could have been prevented if she had paid the monitoring fee back in March of 2017 , when we sent her the decline notice. As for not be able to drive and return the units for two months, it should have been sent back by her daughter realizing that her mother couldn't drive and send back the unit. As for never using the unit, this could be a good thing, meaning she never had an emergency and the need to push the button. The system is shipped programmed and activated for immediate customer use. Their is no need for " HOOKING IT UP"

Jun. 5th, 2019