ADT’s origins date back to the late 1800’s as a telegraph company. With each passing decade, ADT (American District Telegraph) expanded into more advanced communication technologies before crossing over into the electronic security industry.  In 2011, ADT North America Residential Business became a leading provider of home security and fire alarm systems in North America, serving residential homes, small businesses and home health business lines. Today,  ADT is one of the most well-known and trusted brands in the security industry, with over a billion in annual revenue and 6.4 million customers.

The Good

  • Secure communication 24/7
  • 6-month money-back service guarantee
  • Three system options

ADT Home Health products include a two-way voice intercom, fall detection pendant, and a personal help button – available in either wristband or pendant options. Their personal help or emergency alert buttons are 100% water resistant and can safely be worn in the bath or shower to protect while members while bathing.

It operates six US customer monitoring centers that include state-of-the-art technology and secure communication 24/7. ADT medical alert systems are backed by a 6-month money-back service guarantee. If a customers is unhappy with their service in the first 6 months, they can cancel membership to receive a full refund on their installation and monitoring services. This is one of the longer money-back guarantees available for medical alert systems today.

ADT’s best asset is its household brand name. The ADT Medical Alert system offers customers three system options: Medical Alert Basic, Medical Alert Plus, On-The-Go Emergency Response.

The basic system comes with a base unit with two-way voice intercom, a high/low temperature sensor, battery back-up and either a wireless waterproof pendant or a wireless waterproof wristband. The Cellular On-The-Go option includes a Mobile Device with two-way voice, a wireless waterproof pendant or wristband cradle charger, along with a power cord and mobile carrying case. The On-the-Go Emergency Response system is mobile and will work within the AT&T digital cellular network. The pendants and wristbands need to be within 100 feet of the mobile unit to function properly.

The product pages on ADT’s website are well-suited for the elderly with enlarged images and large easy-to-read print. Only the basic system requires a landline. The Plus and Mobile System does not.

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The Bad

  • No price guarantee
  • GPS is not operated by ADT
  • Monitoring centers are not CSAA Five Diamond Certified

ADT’s benefits seem to be outweighed by its fine print which undermines its promises. The monthly subscription, for example, has a Lifetime Price Guarantee but this does not include taxes, fees or modifications to services after the initial purchase. In essence, there is no price guarantee.

The On-The-Go system and services use and rely on the availability of cellular network coverage and the availability of global positioning system (GPS) data to operate properly; however, GPS is not operated by ADT. Prices subject to change.

Standard pendants are not free with the monthly subscription, either. There is a one-time charge per accessory. The first standard pendant or wristband is $5 per month. The first fall detection pendant is $10 per month. Therefore, customers would be paying at least an additional $15 per month with the subscription price.

Fall detection is compatible with their 3G medical alert systems only. Those who prefer an in-home option will will be able to use automatic fall detection features with their system. If a fall is likely to happen at home, and automatic fall detection is a preference, the 3G system may be more helpful. Professional installation of the Home Health Companion Service is $49.00 and there’s a 12-month monitoring contract required at $29.95/month minimum and monitoring centers are not CSAA Five Diamond Certified.

The Bottom Line

ADT Home Health works with AARP and USAA Members to provide full benefits while purchasing a their service. It also require new customers to complete a credit check that shows passing credit in order to be eligible for their medical alert systems & services.

ADT is not recommended for personal emergency response system use. There are many superior options available elsewhere without the hidden fees and service limitations.

More Information

ADT Home Health System Overview


Depending on the product subscription, ADT charges anywhere from $29.99-$39.99 per month for round-the clock monitoring and emergency dispatch services. There is no activation fee associated with setting up the account.

Activation Fees

There is no activation fee, but there is an installation fee. The exact amount is available upon request. Also, there is a shipping charge of $9.99.

Device Range

The range for ADT’s devices is 300-600 feet.

No contracts

ADT offers a monthly subscription service that can be cancelled upon request.


ADT provides two-way voice communication with ADT professionals 24/7, including holidays.

Lifetime Price Guarantee

ADT guarantees its members that the subscription price they pay upon signing up will always be the price they pay.

GPS Location Capabilities

Mobile device determines the user’s location using GPS technology, contacting local emergency responders accordingly.

Water Resistant Devices

Device accessories are water-resistant and can be worn in the bath or shower.

 Service Map

ADT Monitoring Centers Support All 50 States within the US. Powered by AT&T.

 Time in Business

ADT has been in business for 135 years. The company opened its home health arm in 2004.


Package Details

ADT offers three different packages for medical alert systems that their customers can choose from. Each of these packages offers a peace of mind for customers and increases their level of independence. These different packages and their coordinating features include the following:

Medical Alert Basic

  • In home
  • $29.99/month
  • ADY medical alert specialists available 24/7
  • Waterproof pendant or wristband
  • Temperature monitoring
  • Month-to-month contract

Medical Alert Plus

  • In home
  • $35.99/month
  • Medical Alert Basic services
  • Fall detection pendant
  • Wireless connection
  • No land-line necessary
  • Month-to-month contract


  • Mobile
  • $39.99/month
  • ADT medical alert specialists available 24/7
  • Waterproof pendant or wristband
  • Fall detection pendant
  • Wireless connection
  • No land-line needed
  • GPS-locating
  • Month-to-month contract


ADT Home Health Equipment

Base Station

  • Two-Way Voice Intercom – Open Line For Operator Communication When Emergency Help Notified
  • 300-600 ft Range – From Personal Emergency Help Button
  • 12-20 Hours Battery – Back-Up Life in Case of a Power Outage
  • Test Light Reminder – Notifies Every 30 Days to Ensure Unit is Working Properly
  • Temperature Sensor – Technology Added That Indicates Dangerous Temperature Levels.

Personal Emergency Help Button

  • Wristband or Pendant – Stylish Options Offer Comfortable Protection All Day Everyday.
  • 100% Waterproof – Safe to Wear Device Even While Showering.
  • 300-600 ft. Range – Longest Distance Permitted From Help Button to Base Station
  • 5 Year Battery Life – Personal Help Button is Expected to Last up to 5 Years.
  • Up to 10 Second Response – Time it Takes for the Monitoring Center to Respond to Emergency Calls.

Fall Detection Device – Optional Equipment

  • Separate Pendant Available To Detects Falls
  • Compatible With 3G Medical Alert Systems Only


Additional Company Details

In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Contract Details

Customers who choose to use the ADT Medical Alert systems available will not have to sign a full contract; the services associated with ADT’s medical alert systems are offered on a month-to-month basis. This means that customers will not be required to choose the length of their service and be forced to pay the monthly fees for that chosen time period. Whenever customers decide they no longer need these services, they can cancel their services and no longer be required to pay that monthly fee.

Warranty Details

Every piece of equipment provided by ADT Medical Alert for their systems is covered by a warranty. Some of the highlights of the equipment warranty include the following:

  • Each piece of equipment is covered for the services’ lifetime.
  • All types of damage to the device are covered.
  • Only lost pieces of equipment will require an additional fee for replacement.
  • All labor and service is covered under the warranty.


ADT has not published any accreditations that it has for its Medical Alert systems. These accreditations can help customers know the type of service they are getting and how it compares to the rest of the industry.

Support Quality

For technical support, users may call the company 24/7. Customers also have online account access. Receiving help is quick and easy, and informative FAQs are available on the website. Customers may also download brochures online.

The monitoring support is also available 24/7. Responders are highly skilled and trained at handling emergencies and provided reassuring care to those in need. Operators call monthly to check with customers to ensure the device is working properly.

ADT system limitations

  • Fall Detection is not included as a standard feature. It is only available on Medical Alert Plus and On-The-Go Emergency Response system for an additional $10 per month ($120/yr). The Fall Detection pendant also is not guaranteed to detect 100% of falls.
  • Digital cellular service is not available everywhere or at all times. The On-The-Go Emergency system and services use and rely on the availability of cellular network coverage and the availability of global positioning system (GPS) data to operate properly.
  • Regarding range, the system’s maximum range of 300-600 feet is based upon “open air” measurement. Actual reception distances may vary based upon each customer’s home construction types and ‘other conditions’.
  • While other competitors offer products that have an “off label” use as protection in case of home intrusion, ADT (of all companies) surprisingly states that its medical systems are not an intrusion detection system.

There are no details on the website regarding the backup battery’s life-span, which is an important factor to consider prior to purchasing. Also confusing is the almost contradictory product information. ADT says its system and pendants are not a medical device, nor is it a ‘911’ emergency medical response service and does not provide medical advice, which should be obtained from qualified medical personnel.

Company Contact Information

1501 Yamato Road
Boca Raton, FL 33431

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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8 ADT Home Health Reviews

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  1. User Score


    May 14th, 2017 Greenville, IL

    I’ve not had to use the ADT service in an emergency but I have been comforted to know what to expect from ADT because of events that have disrupted service, such a power failure. Also, all the monthly calls from ADT checking on me and their equipment, have been professional yet friendly, brief yet thorough and timely with respect to my day’s activities.

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  2. User Score


    April 6th, 2017 Minneapolis, MN

    My mother has been an ADT customer for almost 2 years. We chose the company because of its name and the services it provided. We became customers after my mother fell in her bathroom as was lying on the floor for several hours with her arms pinned beneath her body. Because of that incident, it was essential that we find a service that offered fall detection.

    ADT is a wonderful company, and I have nothing but positive things to say about it. Is it the cheapest out there? I’m sure it isn’t. However, I have no problems paying an extra $10 or $15 a month for the fantastic customer service we receive. I have never had a rude or disrespectful customer service agent. Whenever we’ve spoken with one of their agents, either over the phone or through the base unit, we have had calm, respectful service. They call always us “Miss” or “Ms,” and they are wonderful at providing quick, reliable service. In fact, the agent calls people on our emergency call list and then calls us back to let us know that she’s done so or just to make sure that help has arrived and we don’t need additional services.

    I’m completely willing to pay for that level of customer service. I’m not wealthy by any means, but the additional expense is definitely worth it.

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  3. User Score


    February 2nd, 2017

    My father (age 82) had an ADT System installed, but the training he received in how to use the system was inferior because he set off the alarm 3 times in the first few months he had the system. ADT would not provide additional training so he just turned the system off. When my father asked if he could cancel the system (for lack of knowledge on how to use it), the company said absolutely not! My father said he would stop paying for the system, but ADT explained he had a lifetime contract and could not back out, and if he stopped payment it would jeopardize his credit. So, my father continued to pay for service on a monthly basis, but never used the service. I tried to encourage ADT to allow my father out of his contract, explaining he was elderly and didn’t know how to use the system, but mistakenly set it off on a few occasions and was charged 2 to 3 hundred dollars every time the gleam was triggered. So, the best phone call I’ve ever made was when I finally called jADT and told them my father would no longer be making his monthly payments because he had DIED!!
    DO NOT (under any circumstances) buy this product. NO customer service, exploit elderly, charge for no service, etc.

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  4. User Score


    January 5th, 2017

    I have had this product for about six months and have had to use it twice. The ADT service connected quickly with the paramedics; they were here in minutes. Since I live alone I find having this service invaluable. Everything has worked out so well, I couldn’t be more pleased.

    By the way I decided on ADT, against other suggestions, because my 87 year old mother has had ADT’s service for years!

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  5. User Score


    December 24th, 2016 Las Vegas, NV

    Everything has been as promised from delivery, billing, performance and customer service–who on 12/22/2016 detected a fall, called my mother via radio, confirmed she was bleeding, dispatched EMS and contacted the family in minutes. Also, called with updates in real time.

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    24 1

  6. User Score


    October 8th, 2016

    I’ve had the whole system, medical emergency, fall detection and GPS for almost a year.. The only problem is that the button is extremely sensitive. If you turn in bed or swipe your hand over the button, the alarm goes on, which is what it is supposed to do, but I just wish that it isn’t so sensitive. It’s gone off three times for no reason.

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  7. User Score


    September 15th, 2016 Lexington, KY

    My mom uses this and I live out of town. They call me if she presses her alarm and they follow up about 30 min later after checking with the paramedics about the status of things. I usually have been able to find out already but it is very comforting and they are always very helpful.

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  8. User Score


    August 2nd, 2016

    I have been extremely happy with this system. I am an active senior. I wear the base station in its convenient holder (on m y belt) and can go anywhere I want. The few times I set it off by accident brought a quick response from polite and caring representatives. It provides a lot of security to have it with you anywhere you go and you know they can locate you if you need help. I sincerely recommend it for active people, young or old.

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