Ackerman Security is a home security provider with medical alert monitoring devices and is located in Atlanta, Georgia. The company was founded in 1967 and serves customers in Georgia, Virginia, Maryland, and Washington DC. UL and CSAA Five Diamond Certified central monitoring monthly costs are $19.95 per month but equipment costs are not publicly disclosed. According to the corporate website, there are no required long term contracts and new customers are eligible to receive three months of 24/7 professional monitoring.

Rank Chart
Price
Consumer Rating
Our Score
#1
$29.95-$49.95
8.5
8.7
#2
$37.95-$41.95
9.4
8.3
#3
$27.45-$36.62
8.7
8.0
#97
ackerman-logo
$19.95
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2.0

The Good

  • Affordable 24/7 professional monitoring
  • Customized solutions
  • Personalized medical emergency responses

Affordable 24/7 Professional Monitoring

Customers are able to access help anytime day or night from trained operators through the press of a button on the portable pendant. Monthly monitoring rates are affordably priced at $19.95 which is a much lower cost than other similar marketplace offerings in the industry. Customers are not locked into long term contracts.

Customized Solutions

Ackerman Security allows customers to choose the equipment they need rather than being forced to choose a predetermined package. Besides medical alert monitoring, the company also provides protection against burglaries and environmental threats. The company also offers video surveillance equipment with remote system access for family members to visually check up on their elderly loved ones to make sure they are okay.

Personalized Medical Emergency Responses

The home security company keeps detailed profiles on the customer’s medical conditions that are shared with emergency personnel as needed. Emergency care instructions are set up in advance so that customers receive personalized help according to their needs.

The Bad

  • Undisclosed costs
  • Lack of product information
  • Limited customer service support

Undisclosed Costs

Ackerman Security does not publicly disclose equipment costs on its website and customers are required to pay for devices and installation upfront. The cost for professional installation is not listed either. The company does not provide warranties on equipment which means customers are responsible for service repair fees and faulty equipment replacement costs. Customers will also be financially responsible for any accrued data charges from the use of wireless networks.

Lack of Product Information

The company does not fully describe available product features on its corporate website. It is unclear how much communication range the pendant has with the base station or how long the battery life is. The company does not publicly disclose if the pendants are water resistant or not.

Limited Customer Service Support

The company does not provide 24/7 telephone access to Customer Support Representatives and there is no live chat feature on the corporate website. Customers must schedule an appointment with the company in order to receive pricing information on its products and services.

The Bottom Line

Ackerman Security offer customized home security and medical safety solutions with affordable 24/7 professional monitoring rates. There are no required long term contract commitments and no activation fees. The company works with pre-existing equipment and new customers may be eligible for up to three months of free monitoring services. The company offers personalized responses to medical emergencies with rapid response times and offers additional products and services not offered by some other medical alarm device competitors.

The company does not provide equipment warranties and its pricing structure for equipment is not publicly disclosed. Customers may be required to purchase equipment upfront and are responsible for all repair and replacement costs. Customers may be charged installation fees, service repair charges, and early cancellation penalties. Product descriptions are not clearly listed on the company’s website and access to Customer Support Services is limited when compared to similar competitors. There are no offered money-back guarantees and the company’s refund policy is nonexistent on its website.

More Information

Contract Details

No Long-Term Contracts

Ackerman Security does not require that customers sign a long term contract. Customers select the equipment they need and pay upfront. These costs are not publicly disclosed on the corporate website. Customers are required to pay a monthly fee for monitoring services. There is no charge for activation but customers may be subject to installation, early termination, and service repair fees. Service agreements may contain automatic renewal clauses. Customers should read contract documents carefully and clearly understand all terms and conditions before signing.

Disclaimer

“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

No Equipment Warranties

The company does not not offer equipment warranties. Customers are fully responsible for all equipment replacement and service repair costs.

No Money-Back Guarantee

Ackerman Security does not offer a money-back guarantee on its corporate website. The company’s refund policy is also not clearly listed. Customers may be charged termination fees for early service cancellation.

Accreditation

The company’s monitoring station is UL listed and CSAA Five Diamond certified. The company has also received accreditation from the Better Business Bureau and has an A rating. The company has almost 50 years of experience in the home security industry.

Affiliation

Ackerman Security does not list any affiliations on its corporate website.

Package Details

Customized Solutions

The home security company does not provide specific packages for customers to choose from. Customers select the equipment they need and monitoring rates are $19.95 per month. No equipment prices are listed on the company’s website. There are no activation fees but professional installation fees may be charged. There are no available equipment warranties. Customers may also be subject to early termination fees.

Medical Alert Monitoring Benefits

  • 24/7 Professional Monitoring
  • Portable Pendant
  • Personalized Medical Responses
  • Landline/Cellular/Internet Connections
  • Free Activation
  • Up to Three Months of Free Service for New Enrollments
  • Company Works with Pre-existing Equipment
  • Free Initial Consultation

Additional Products and Services

  • Home Security Systems
  • Video Surveillance Cameras
  • Home Automation with Remote System Access
  • Energy Management Features
  • Fire Safety Systems
  • Environmental Safety Devices

Frequently Asked Questions

How does a medical alert service work?

The user presses a button located on the alarm pendant when a medical emergency arises. This sends a signal to the central monitoring station which then dispatches local medical personnel to the customer’s home. The 24/7 monitoring company keeps the user’s medical records on file so local authorities are informed about all existing conditions.

Where does Ackerman Security offer services?

The company provides service to customers in Georgia, Virginia, Maryland, and Washington DC.

Are there any staff members who are medically trained with Ackerman Security?

The company does not offer specific details on the medical training for its staff on its corporate website. However, the monitoring station is UL and CSAA certified which means dispatchers are trained to coordinate with local emergency personnel.

Does the device include two-way communication?

Yes. The company offers devices that are equipped with two-way voice technology.

Can two or more people be included at the same location?

Ackerman Security does not provide this information on its corporate website.

Does the device need to be plugged into a phone jack?

Yes. The medical alarm devices require a landline phone connection.

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