911 Life Alert is a trademark medical alert service company of Life Alert Emergency Response, Inc. The company was founded in 1978 and is located in Encino, California. Life Alert offers personal emergency response and medical alert systems to nationwide customers. The medical alarm company was endorsed by former U.S. Surgeon General Dr. C. Everett Koop, MD. Equipment pricing and 24/7 monthly professional monitoring rates are not publicly disclosed on its corporate website.

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The Good

  • Variety of medical alert equipment
  • 24/7 professional monitoring
  • Additional services

Variety of Medical Alert Equipment

Life Alert provides customers with several choices on medical alarm equipment. Waterproof pendants can be worn around the neck or wrist and can be safely used in the shower. The company also has mobile apps that can be downloaded on a cell phone that will connect to the monitoring station during an emergency through the press of a button. Mobile pendants are available for seniors who are highly active outside the home.

24/7 Professional Monitoring

The company provides 24/7 professional monitoring from its own U.S. based call center. Dispatchers will stay connected with the pendant’s user until emergency help arrives. Family and friends will be contacted by the dispatchers when emergency events occur.

Additional Services

Life Alert offers additional services to help customers feel safe at home. The company provides protection against fire and carbon monoxide poisoning. Life Alert also offers audio monitoring services where dispatchers can help scare away burglars and alert local police during intrusion attempts. Customers can answer incoming telephone calls and speak with Life Alert dispatchers through the pendants using two-way voice technology.

The Bad

  • Undisclosed costs
  • Limited features
  • Undisclosed contract and cancellation policies

Undisclosed Costs

No upfront information is offered on the website for monthly monitoring rates or potential equipment costs. Customers may be subject to termination fees for early cancellation. Potential activation and installation fees are not disclosed either and may be charged upfront. Customers are required to purchase equipment in full at the time of enrollment.

Limited Features

The medical alert system does not automatically test its own connection with the monitoring center. There also appears to be no activity monitoring or automatic fall detection features. The device range for its main equipment is only 800 ft. However, the company does offer mobile equipment for use anywhere outside the home.

Undisclosed Contract and Cancellation Policies

The company does not list any contract details on its corporate website. Customers may be required to sign a long term contract which may contain automatic renewal clause. There is no offer of a money-back guarantee and return policy information is not listed. Customers may be subject to certain cancellation restrictions. One common cancellation constriction is that users must show proof of entering a long-term care facility in order to be able to cancel without penalty.

The Bottom Line

Life Alert offers medical alarm devices that can be used by both home bound and highly active seniors. The company offers a wide variety of equipment but pricing information is not transparent on the website and purchases must be made upfront. Monthly monitoring rates are not listed as well. The equipment is backed by a lifetime warranty with free shipping. Customers may be eligible for homeowners insurance premium discounts.

Besides medical alarm equipment, Life Alert also offers fire safety devices, carbon monoxide protection, and intrusion prevention monitoring services. Two-way voice technology helps customers answer incoming calls and speak with emergency personnel. Customers may be required to agree to a long term contract that may feature cancellation restrictions and automatic renewal clauses. The company does not disclose certain upfront service fees such as installation and activation. Features on the Life Alert medical alarms are not as comprehensive as those offered by similar industry competitors.

More Information

Contract Details

No Contract Details

911 Life Alert does not disclose its contract terms or lengths on its website. Contracts may be subject to automatic renewal clauses and cancellation penalties. Customers may be charged upfront activation fees as well the equipment itself. The company is not transparent on pricing for equipment and monitoring. There is a lifetime warranty on equipment. Customers should read contract agreements carefully and understand all terms and conditions before signing.


“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

Lifetime Warranty

A lifetime warranty is provided on all equipment. No charges will be incurred by the customer for equipment replacement costs. Full details on warranty coverage terms can be accessed directly from the company.

Money-Back Guarantee

The company does not appear to offer customers a money back guarantee. The company’s refund policy is not disclosed on the website. There may be cancellation restrictions and penalties for early service termination.


The company’s 24/7 professional monitoring station is UL-certified. No information is provided on medical training operating staff have received.


The medical alarm company was endorsed by former U.S. Surgeon General Dr. C. Everett Koop, MD. Other than that, no other affiliations are listed on the company’s website.

Package Details

Pricing and Benefits

The company offers equipment that can be used strictly at home or devices that can be utilized while traveling. 911 Life Alert does not publicly disclose equipment or monitoring costs on its website. Customers must contact the company for more information. Installation and activation fees may apply at enrollment as well as the cost of equipment upfront. Customers may be required to sign a long-term service agreement for approximately three years.

Life Alert Equipment and Benefits

  • Waterproof Pendant/Wristband
  • 800 ft. Communication Range
  • Seven Year Battery Life
  • Cellular/Landline Connection
  • 72 Hour Backup Battery System
  • 24/7 Professional Monitoring
  • Lifetime Warranty
  • Medical Records Disclosure for Emergency Personnel
  • Family/Friends Emergency Text Notifications
  • Two-Way Voice Technology
  • GPS Tracker
  • Waterproof Help Buttons
  • Life Alert Master Unit
  • Professional Installation
  • Emergency Help Phone
  • Monitored Fire Protection Systems
  • Monitored Carbon Monoxide Detectors
  • Home Intrusion Audio Monitoring Services
  • Homeowners Insurance Premium Discount

Frequently Asked Questions

How does a medical alert service work?

Pressing a button located on the medical alert pendant will activate the base to contact the company’s central monitoring station. Using two-way voice technology, the user can communicate with operators during a medical emergency. If no response from the user is received by the operator, local emergency personnel will automatically be dispatched. Friends and family contacts will also be notified based on preset emergency instructions set up at the time of enrollment.

Where does 911 Life Alert offer services?

Life Alert offers its services to residents in California, New York, New Jersey, and Florida.

Are there any staff members who are medically trained with 911 Life Alert?

No information could be found on the company’s website in regards to the medical training Life Alert operators receive. The monitoring center itself is UL-certified.

Does the device include two-way communication?

Yes. Customers are able to speak with dispatchers through two-way voice technology until help arrives.

Can two or more people be included at the same location?

No clear information is provided by the company on its website.

Does the device need to be plugged into a phone jack?


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