1-800-Med-Alert values simplicity and has an easy to use system with 24/7 monitoring. Their website mentions that they have been in the business of protecting seniors for over 25 years.
Rank Chart
Consumer Rating







life responder logo


The Good

  • Emergency contact options
  • Help button range
  • Base unit purchase options

1-800-Med-Alert has one of the best emergency contact options in the industry. A client can select up to 8 contacts, indicate which one has a key to the house, and choose the hospital where they wish to stay. In order to reduce the cost of an ambulance, a client can choose to select contacting family members before summoning an ambulance.

1-800-Med-Alert offers a great range with the help button. Even though the help button doesn’t have the best range on the market, 400 feet is more than enough for a person who wants to move in and about their home. The button is also waterproof, meaning that the client can use it in the shower or outside the home.

Another thing great about 1-800-Med-Alert is the affordable extra help button for couples and families. The help button is affordable and only costs an extra $3.49/month.

The customer has the option to purchase the base unit outright, which can lower monthly fees. Not quite sure how this affects the warranty on the product, but for a user who plans on having their system for a while- it provides cost savings.

The Bad

  • Additional fees
  • Website
  • Lack of mobility

The automatic monitoring service adds an additional cost of $8.99 per month. Many of the products and services reviewed for personal alert systems involved free automatic updates. If a person chooses not to purchase the monitoring service for the base unit, they might not notice something wrong with the system. Therefore, if a system failed, the system might not work in an emergency.

The website for 1-800-Med-Alert has not been updated since 2012. Terms of services might have changed since then, as well as other warranty stipulations. Terms of services are not included on the website.

Another concern about this company was the lack of mobility. Even though the help button can travel 400 feet away from the base unit, there are not many options for leaving the house, taking an extended vacation, or getting away for a weekend. Cellular and GPS services would make 1-800-Med-Alert’s product more viable.

The Bottom Line

It is difficult to recommend 1-800-Med-Alert, due to the lack of information on their service. It was even difficult to find the information about their UI licensure for their monitoring center. There also is no way of knowing about complaints or pending government actions against 1-800-Med-Alert.

In the end, 1-800-Med-Alert comes highly recommended because they have one of the best customer support platforms for reaching emergency contacts.
Also, clients have the ability to pick which hospital they would like to go to in case of an emergency.

View All Medical Alert Systems

More Information

Equipment Details

Base Unit:

  • Up to 32 hours of battery backup power that is recharged once the power comes on.
  • 2-way communication with the monitoring service.
  • Easy setup, as the unit comes pre-programmed.

The help button pendant contains the following helpful features:

  • Up to 400 feet of mobility, allowing the user to move in and around the home.
  • Waterproofing for showers, baths, and outside tasks that may involve small amounts of water.
  • Neck pendant and wristband to hold the help button.


Featured Details


1-800-Med-Alert offers the following prices for their product and services:

  • Paid Annually: $25.95/month including unit lease.
  • Paid Quarterly: $26.95/month including unit lease.
  • Paid Monthly: $27.95/month, including unit lease.
  • Paid Annually: $12.95/month, with $189.95 unit cost.
  • Paid Quarterly: $13.95/month, with $189.95 unit cost.

We found that these options were incredibly flexible for those that wanted to purchase a unit or lease one. There are also extra optional features, including the lock box, an extra help button, and monitor detection. The monitor detection was a little bit of a shock to us, in terms of pricing, because this was included as part of the service in other companies that we reviewed.


When we called in, we found that 1-800-Med-Alert offered 100% repair/replacement services. We also liked the fact that there is an unconditional money back guarantee for thirty days and customers are not required to sign a long-term contract.

Activation Fee

We found that 1-800-Med-Alert does not have an activation fee.

Mobile Alerts

We found that Life Alert does not give the user much flexibility when needing mobile alerts. The system uses a telephone chord to dial a 1-800 number to reach the emergency monitoring service. If you move or are going to be away from your home for an extended period of time, you can call the company and they will update your records accordingly. 

Device Range

The waterproof panic button has an open-air range of 400 feet. This range may be impeded by materials in a building or other interference sources.


There is not a forced contract for 1-800-Med-Alert systems. There is also a 30-day money back guarantee, letting customers try out the service to see if it is a good fit for them.

Support Quality

The client can select up to 8 personal contacts; the local police, fire, and ambulance; select a choice hospital; and choose whether or not to call the emergency contacts before emergency hospitals. The monitoring and customer service locations (UI supported) are staffed 24/7 for emergencies or general help with products and service.

Time in Business

We couldn’t find an exact business start date, but 1-800-Med-Alert has over 25 years of experience. However, they did recently acquire a new business license in New York in December 2006.  

Company Contact Information

975 Sunrise Highway West Babylon, NY 11704 [email protected]

Location of Certified Monitoring Centers

There was no company info provided for the location of certified monitoring centers. However, the service works throughout the United States.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

X close
X close

1 1-800-Med-Alert Reviews

1. Select Your Rating:


2. Subject For This Review*(Select all that apply)

0 characters

3. Review Validation*


    Sort By:

  1. User Score


    February 6th, 2017 Amonate, VA

    The system seems to work fine. I haven’t had it for too long to be honest with you. I needed some help getting it out of the box and setting it up, but its nice to know how it works and how to use it.

    Read More

    Was this review helpful?