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Mattress Firm

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210 User Reviews

7.6

Overall Score

LAST UPDATED: November 23rd, 2021

Mattress Firm was founded in 1989 and is now based in Houston, Texas. With more than 2,500 company-operated and franchised mattress stores across 49 states, this company has the largest geographic footprint in the United States among multi-brand mattress retailers. Through its brands — Mattress Firm, Sleepy's, 1800 Mattress, and Sleep Train — this mattress giant offers a broad selection of both traditional and specialty mattresses, as well as bedding accessories, and other related products. Mattress Firm covers the basics, and much more. You can shop for a mattress set, adjustable bed, standard bed frame, box spring, mattress protector, and pillows, all in one place. 

Mattress Firm offers 100+ queen size options from a variety of mattress brands: 

12 Park

Beautyrest mattress

Chattam & Wells

Eclipse

INTELLIbed

Purple mattress

Serta mattress/Serta i Comfort series

Sleepy's mattresses

Tempur-Pedic

Tulo

To get an idea of the price range, 15+ queen size mattress models are offered under $500 and 45+ options are over $1,000. You can even buy a luxury mattress from INTELLIbed or Chattam & Wells. 

Keep reading for pros and cons, as well as Mattress Firm reviews from real customers. 

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The Good

  • Mattress Finder
  • APR Financing Options
  • Shipping and Delivery
  • 120 Night Sleep Trial
  • Price Guarantee
  • Large Variety of Products 
  • Contact Options
  • Nationwide Presence

Mattress Finder

When shopping at mattressfirm.com, the site offers a helpful Mattress Finder tool to help you evaluate what you find most important in a mattress, and which mattresses are the best fit, based on your size, nighttime aches and pains, preferences, and more. If you share a bed, you and a partner can even fill out the quiz together to help evaluate both sleepers' needs and wants, to find the perfect mattress. 

Whether looking for a soft, firm, or medium mattress, shoppers will be able to find a mattress for any and all sleeping positions soft, firm, or medium mattress, for all sleeping positions. There are even mattresses that cater to common sleeper complaints, like pain in the hips, lack of edge support. Hot sleepers will even be able to find a great night's sleep. In foam beds, ventilated memory foam or cooling gel-infused memory foam are often added as a foam layer on top of a base foam layer made of supportive high-density foam. This special cooling foam is also offered as an added comfort layer on hybrid and innerspring mattresses, often along with a specially-designed cooling mattress cover. 

APR Financing Options

Mattress Firm offers*  a couple of financing options to its customers: 

Mattress Firm Credit Card

Shoppers can apply for a Mattress Firm Credit Card online or in stores. It is offered by Synchrony Bank and has everyday promotional offers*, including 6-12 months interest-free financing. After the promo period, interest will be applied to your account, from the date of purchase. But, if you pay it off prior to the deadline, you can save a lot of money. 

In addition to this promotional offer, Mattress Firm offers special financing promotions throughout the year to qualified card holders. 

No Credit Needed Option

Shoppers can also buy a new mattress with assistance from Progressive Leasing. This is a rent-to-own, leas-purchase agreement. No credit is required. 

Basic application requirements include: 

  • At least 18 years old
  • A social security number or ITIN
  • A credit or debit card
  • Your checking account and routing number
  • Your government-issued photo ID
  • Your employer phone number and zipcode

While this is one of the few ways to get a mattress with less than $100 down, it can add up to be really expensive if you aren't able to pay the full amount, plus service fee in the first 90 days. 

This option is not available to people in Minnesota, New Jersey, Vermont, Wisconsin, or Wyoming. 

*Offer applies to single-receipt qualifying purchases. No interest will be charged on the promo purchase including taxes and delivery if you pay the promo purchase amount in full within 6 or 12 months. If you do not pay within that time, interest will be charged on the promo purchase from the purchase date. Depending on purchase amount, promotion length and payment allocation, the required minimum monthly payments may or may not pay off purchase by end of promotional period. Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time.

Shipping and Delivery

Mattress Firm delivers within the continental United States and offers free delivery on online orders over $499. 

When buying a mattress online, shipping options include: 

  • Curbside delivery
  • White glove delivery (including setup)
  • Red carpet delivery (includes setup and a time window)

Available options often depend on the mattress you choose. Once you enter your zip code, the Mattress Firm website can even show you which mattresses are available for same day or next day delivery. 

If your order doesn't qualify for free shipping, the charge is $79. This applies to online mattress purchases only. Each mattress store has its own shipping policies. 

120 Night Sleep Trial

To help relieve some of the mattress buying pressure, this mattress retailer offers a 120-night sleep trial, with a return or exchange to help make sure you get a comfortable mattress. You must give the mattress some time to break-in, so you need to sleep on it for 30 nights before contacting customer service. 

If you are still tossing and turning after 30 nights, you can do a one-time exchange for $79.99-$99.99. 

If you aren’t comfortable on your new mattress, you can return it for a refund less an additional return delivery fee of $79.99-$99.99 plus a restocking fee of 10% of your original purchase price or $250, whichever is less. 

In the mattress industry, an in-home trial is becoming more of the norm, but the charge for this service ranges from free to several hundred dollars. Policies vary according to each of the different mattress companies. 

Price Guarantee

When mattress shopping, you want to make sure that you get a good mattress at the best price possible, whether you are shopping in-store or online. Mattress Firm helps you sleep easy with a 120-night low price guarantee. The retailer will beat any advertised price by 10% or your purchase is free within that time frame. 

There are a few standard terms and conditions, but this is still a great benefit. You can get popular mattresses like Serta iComfort or Beautyrest, knowing that you will be covered if you see a better price advertised elsewhere. Just contact customer service for assistance.

Large Variety of Products 

Mattress Firm offers a large variety of mattress options to help the majority of shoppers find a good night’s sleep. You will be able to find the mattress you are looking for by using filters on their corporate website. As with most online retailers, you can filter by several parameters: 

  • Mattress size  — Crib, Twin, Twin XL, Full, Queen, King, and California King
  • Comfort (firmness) — Extra Firm, Firm, Medium, Plush, and Ultra Plush
  • Budget — Under $300, $300–$599, $600–$999, $1,000–$1,599, $1,600+
  • Mattress type — Innerspring mattress, memory foam mattress, hybrid mattress, encased coil mattress, pillow top mattress, gel memory foam mattress, bed-in-a-box
  • Mattress brand
  • Top-rated mattresses

Contact Options

Because this is a large company, you can get help from customer service online via live chat, or over the phone. Customer service is available Monday–Saturday 8 AM to 9 PM Central and Sunday from 8 AM to 7 PM Central. 

Nationwide Presence

With a physical presence in 49 states, Mattress Firm is a well-known brand. When shopping with most online mattress companies, you don't even have an option to test out a bed. For shoppers that know what they want and how to find it, this isn't an issue. However, for first-time mattress shoppers, finding the perfect mattress without even touching one can be hard, because you might not know the describing words for features that you have grown to expect in a good mattress. 

This is where the huge Mattress Firm store network comes in handy. 

Online, shoppers can see which mattresses are available at local Mattress Firm stores, then go to get a better look. While you often won't be able to tell which model is the perfect mattress for you lying on it in a showroom for a few minutes, you can get a better idea of the firmness level, comfort features, type of mattress, type of pressure relief, and even mattress depth that you like best. 

Being able to easily and locally drop by to shop mattresses in-person is a great resource, especially when buying a mattress for the first time on your own. This also goes for couples trying to find a mattress that both will be happy with, especially if each individual has a different sleeping position. 

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The Bad

  • Chapter 11 Bankruptcy

Chapter 11 Bankruptcy

Mattress Firm filed for Chapter 11 bankruptcy on October 5th, 2018, which will result in the possible closing of up to 700 retail store locations. This will soon make trying out a mattress a little harder for those living near closing locations. Currently, you can easily browse your options online and see where the nearest storeroom model is available to test out.

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The Bottom Line

Mattress Firm has been offering its products and services for almost 30 years. You can find a good option whether you are looking for budget, mid-range, or luxury innerspring, hybrid, memory foam, latex, or gel foam mattresses. Over the years this mattress company has gained customers' trust by offering multiple financing options at reasonable APRs, a desirable 120-night return policy to make sure you get a comfortable mattress and a 120-night price match policy to make sure that you get a good price, and a large variety of products from popular and lesser-known mattress brands.

Whether you shop for a mattress online or at Mattress Firm locations nationwide, you will benefit from various customer-friendly policies.

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Star Rating

2.9

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210 Reviews

Review Breakdown

5 grade

30%

4 grade

17%

3 grade

5%

2 grade

7%

1 grade

42%

Sentiment Criteria

Value

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Quality

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Karen Torino Tallahassee, FL

Mattress firm has a great selection of mattresses at different prices. There are many options to choose from so choosing the perfect one is no issue. They have great customer service and will help you pick what is right for you.

2 weeks ago

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Luke Swierczynski Troy, MI

Bought our bed here. Store associates are so great and sleep technology has really advanced with making sure you have the optimal bed.

1 month ago

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Jean Vaca Queens, NY

Steinway store Rep Khalid great 👍 Delivery men Excellent👍 I recommend Mattress Firm to all ! So pleased with everyone 🥰 and a GREAT mattress. Thank You Jean Vaca Astoria, New York

3 months ago

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Steve Pisgah Forest, NC

Very fast update: Mattress Firm contacted me after my review and provided a full refund. I think the online description was incorrect which motivated my purchase, but their response with a refund is excellent business. I online ordered a mattress that was not available in showrooms. The website described it as firm. The bed sure didn't sleep like it was described. It was not firm and the topper already had a low spot in the middle. Also a heat trapping top. And, best of all, the next morning I woke up with a very sore back. I immediately returned it. Now the real fun. I'll lose half the cost of the bed to restocking and delivery fees. It's my fault. I didn't carefully read the return policy. I've since found two sellers online who offer 120 day trial period with full refund and free pickup if you are not satisfied (Layla and Amerisleep) and a third (Saatva) which charges for pickup but gives a full refund. Mattress Firm did not correctly represent their product. But they made money on me. Think about it. They sold something you could only test after you bought it. The other three online companies, Layla, Amerisleep, and Saatva, do the same thing but with no financial risk. Mattress Firm makes you pay a considerable fee for taking a chance.

2 years ago

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tkelly

We went to this store at Hammock Landing store #053095 in West Melbourne, FL 32904 on 8/5/2019. the sales associate James S (JT) was very professional, curteous and very knowledgeable. He took the time to explain the different matteresses and we experienced laying on numerous mattresses. We decided on a SLEEPYS HUSH PILLOWTOP QUEEN PRIME. We also purchased the firm 300 adjustable base.Delivery was the next day and they notified me when they were 45 minutes to my house. The techs who delivered and set up my bed were very professional. Thank you for a wonderful experience. From store to warehouse to delivery to set up. I would recommend your company to anyone.

2 years ago

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Jennifer Mooresville, IN

My husband and I bought a new mattress in September after having the same mattress for 21 years. I was not looking forward to the process, but Kevin the Sales Associate at the Brownsburg Indiana Store was professional, knowledgable, and extremely helpful. We were not completely satisfied with our first purchase, we did not find it very comfortable. I stopped in the store on several occasion, where Kevin was working. He was quick to remind us that we should not have to work to get use to a mattress. He encouraged us to take advantage of the 120 night return policy if we were not completely satisfied with our purchase. On the 118th night we returned to the store where Kevin helped us find something that would meet our requirements and we would find more comfortable. He went out of his was to accommodate to us. Our 2nd mattress was delivered a few days later and we have been completely satisfied with our new mattress.

2 years ago

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Ali Seattle, WA

Purchased a new bed in December 2018 at the Seattle downtown location. I had done some research and MF was the only location to try out 3 brands that we were interested in. The manager helped up, (Kayla, though I know I'm spelling it wrong- my apologies lost the business card). She was thorough, relaxed, and didn't rush us. I told her right away that we were going to look around and take a break and come back if we were interested and she was totally respectful. We ended up coming back, partially because my husband fell in love with some insane 'space mattress' (honestly I don't even know what we got, but it is AMAZING). I was there to make sure we didn't get screwed on pricing, financing, delivery/old bed removal, etc. Kayla made MORE than sure we were taken care of, arranged next day delivery, and even threw in a great mattress cover since the one that we were supposed to receive in some promotion wouldn't arrive for 2-3 days. Financing was great, 0% great actually. And the delivery team was prompt (excellent tracking system they offered to see where our bed was on delivery day), they were friendly, efficient, and set up was perfect. I hate spending money-- like real money, on things. It's always a bummer. Kayla respected my sarcastic comments (with my apologies of course) and we had the best possible experience buying a new bed. I hate how much I love this space bed. I'm literally in it now working from home on my laptop because it's so comfortable. I can't speak for everyone, but the Seattle location had a wide range of beds, a really friendly staff (we ended up chatting with a couple other folks during the process), and another family was purchasing their bed the same day and left happy as well.

2 years ago

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Elizabeth Colombo Sarasota, FL

I cannot thank Bill H at the 5201 S. Tamiami Trail store in Sarasota, Florida, enough for what he did for my mother and me. We moved here and our belongings were delayed, so we needed to buy beds unexpectedly and Bill was a Godsend. Everything he represented to us about what he sold to us has proven to be true and we are so thankful. We knew what we had prior to our move and we loved our mattresses, so we knew what we wanted and Bill knew how to guide us. He was knowledgeable and accommodating. Lately, I've been feeling like I get less respect as a female consumer, but I did NOT feel that way AT ALL with Bill. He was so respectful to my mother and me and he was kind in listening and understanding our needs in a mattress. Additionally, he helped us get everything quicker given we had nothing to sleep on. My mother has been a Registered Nurse for 42 years and I wanted her to be able to rest her hardworking bones on a good mattress, so Bill's efforts were more appreciated than I can express in words. Bill also steered us toward an adjustable base when we walked in intending to buy box springs. He was not pushy about it, which we appreciated, but he educated us about the bases given we did not know about them. Bill, knowing that we did not expect to have to spend money on beds, also told us that Mattress Firm was offering those bases for free. Thank God he did because my mom's back went out a few days ago and that adjustable base was a HUGE help in getting her on her feet and on the road to feeling better! Bill clearly understands how to provide excellent customer service in a time when I often do not feel that way as a consumer, so I am extremely grateful that Bill was working the night we found ourselves at your store. We took so much time that we ended up in the store after closing and we rushed ourselves out toward the end because Bill never once made us feel rushed or like a bother. He just helped us because I think, based on everything he did for us, he's a good man. We called Bill to ask him a question a few days after our purchase and he was just as nice as he had been in the store and he seemed happy to speak to us and help answer our question! This was our first experience with Mattress Firm, but we'll be back and recommend you to everyone we know who's in the market for a bed! I cannot thank you and Bill enough. Please reward him for not just a job well done, but for those little something extras that make customers feel valued and happy with their purchases. You are very lucky to have Bill representing your company.

3 years ago

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Nathalie I. Mount Vernon, WA

I had been shopping around for a new mattress most of the day, and it was pretty late when I finally showed up at Mattress Firm. But the sales associate was very friendly and helpful despite the time. After asking about warranties, prices, packages, and trade options Mattress Firm seemed like the most reasonable price for what I wanted. The ordering/ checking out process was very fast, and the associate was incredibly good at answering all the questions I had. The delivery date was set much, much sooner than the other companies I had talked to. I ordered on a Saturday night and got it Monday afternoon. The delivery company has a process where they send updates via automated phone messages, so I knew exactly when they were going to show up. And once they did, they were in and out in less than ten minutes. Which is very impressive considering that they set up the entire mattress and frame to go along with it. The delivery men that showed up were polite and even put down a little mat outside the door before they walked in (they had those funny little booties that are common nowadays as well). Overall I am very pleased with the service, and from what I hear, they may be getting more business from my family within the next year.

3 years ago

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Cj Hammers Wheeling, IL

Hello my name is Christopher ,I am a disabled veteran and was having trouble with my product and I had called a few stores related with mattress firm and recieved zero help tell I was able to talk with Bruce M at the DeKalb store he stepped in right away and mad sure I was treated correctly and with swift action I will be back to sleeping in no time .Thank you to bruce m and his team.

1 year ago

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AlKan New York, NY

I went to Mattress Firm 33 and Lexington location. Sales man was Andrew. He quickly asked me several questions and showed me a mattress which was out of thirty mattress I found the best one suits for my budget and comfort. It’s like Vini vidi vici. In buy it and out 15 minutes. Thanks Andrew, you really surprisingly best sales person I ever see and thanks to mattress firm they are out there so we can try and purchase our mattresses before buy.

1 year ago

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Penny Holder Alma, GA

Being able to lay on the beds were great. Most favorite was the pillow. I want to shout out to the wonderful sales person. Her name was Angel. She normally works in Brunswick but was in Waycross on the day we visited. It was a great experience and we left with mattress purchase and the extra set of sheets. We should receive it Tuesday. Can not wait!!

1 year ago

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thomas Pinellas Park, FL

We purchased our mattress on 12/7/19 and had many questions. Nathan G and Joseph R at the Pinellas Park #0252024 were very patient with us and answered every question. We purchased the mattress and they were able to fit us in for delivery the next day, Sunday. The delivery should have been in the afternoon, but the driver was able to fit us in first thing in the morning. Very good service all around. 2nd purchase from Mattress Firm. Thank you!!

1 year ago

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Dan McDonough, GA

Recently we had a mattress failure which required the purchase of a new mattress. The previous mattress was under warranty. After completing the warranty requirements, we drove to the McDonough, Ga location on Hwy 20/81. There we met a charming young lady named Nicole who manages that location. She walked us through several options without a hint of pressure towards one set or the other. She was an absolute jewel to work with that day. If you are in need of a new mattress or new set, I would highly recommend Nicole and Mattress Firm of Mcdonough. You will be glad you went to that location.

2 years ago

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Paul Wright Boca Raton, FL

We were helped by Rachel Olivo S. She should give lessons on the right way to treat customers. She was so attentive never make us feel that we were taking too much time. Answered all our questions, very knowledgeable about her products. I was all my shopping experience was even close to this one. Thank YOU

2 years ago

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Sarah Dusza Phoenix, AZ

The Mattress Firm in Tucson off of Broadway Blvd has incredible customer service! Tom K was very helpful in selecting a mattress and offered a lot of promotional discounts. He was friendly and aided with all of our selections

3 years ago

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Kara Sircy Knoxville, TN

Worked with Susan E at the Broadway store in Knoxville - wonderful experience! Shopping for my son's mattress - she was sweet and kind with him, and very knowledgeable about the products while evaluating his personal mattress preferences and my desired price point. I fully recommend Mattress Firm - looking forward to delivery tomorrow!

3 years ago

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Michelle Miami, FL

This is the best mattress store ever, Our salesmen was Efrain G. at Midtown in Miami, He was extremely patient, professional, and help us get a great mattress for our budget. Will be definitely be coming back and I highly recommend this company

3 years ago

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Vince McElhose Severn, MD

Salesperson was unbelievably helpful and knowledgeable. He went out of his way to make sure we were happy, comfortable and sleeping well. He even checked back with us after we received our mattress to make sure we were still happy and enjoying our purchase.

4 years ago

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Darlene Kingston, OK

Excellent people in store good value. I got more than I asked for was explained all financing was a simple way to purchase a bed with an adjustable frame for free with mattress purchase and delivery was perfect

2 years ago

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John Lewis Sr The Bronx, NY

The initial CS person wanted to charge an inspection fee. After my tweet I worked with another rep who seemed not to be reading from a manual. I received credit for my mattress and no delivery fee of a new one.

4 years ago

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Brittany Wilkinson Herriman, UT

My teenage son needed a new mattress to go with a new bed he received for his birthday. We went to Mattress Firm and they offered us a great mattress at a great price. We were glad we shopped around and then ended up at Mattress Firm. They took great care of us.

1 year ago

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Lindsey B Orem, UT

Their prices are awesome and their salespeople are very knowledgeable when it comes to the products they offer. I would recommend giving Mattress Firm a chance when it comes to purchasing your next mattress or box springs. Great Company!

2 years ago

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Sherry Pitts Fort Walton Beach, FL

They were amazing. Helped us fine the right bed. Took as long as we needed to do that , haha but they were amazing

4 months ago

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Eric Wilkinson Herriman, UT

For my sons birthday he wanted a nice new bed for his room. We found a bed and then realized we would also need a new mattress. We went to Mattress Firm and they were able to get us a great price on a good mattress.

1 year ago

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Kathie Bowman Lakeside, CA

love my mattress firm mattress. it is so comfy and helps me get a better night sleep. They had so many different options to choose from and you can test them out before buying

3 years ago

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Kimberly Maddock Pleasant Grove, UT

Love our mattress we purchased. The salesman was able to find a balance between what I like (firm) and what my husband likes (soft) . Mattress Firm was the perfect solution for us!

3 years ago

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Lauren Maddock Pleasant Grove, UT

My husband and I were having a hard time finding a place where we could run in and run out. Mattress Firm did that for us. The mattresses where high quality and we got great customer service to help us choose.

3 years ago

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Derek Scoville Pleasant Grove, UT

When my wife and I needed a new mattress, we checked out Sleepnumber, RC Willey, etc, but Mattress Firm offered the same great products, but at a discounted price. Why pay more for the same product?

3 years ago

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Landon Robison Layton, UT

Got a mattress from here and love it. I have had it for a few years and it is still in great shape. It's extremely comfortable and I got a great deal on it. I would recommend to others.

3 years ago

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Anthony Lake Bluff, IL

Got a queen size Serta hybrid mattress from MF store in Vernon Hills IL. Great mattress. Very knowledgeable sales staff. Great experience.

2 years ago

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Anonymous Falling Waters, WV

Very helpful, no high pressure tactics, listened to my requirements and found several mattresses that met my needs. Let me choose what I wanted.

4 years ago

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Nate Clifton, NJ

Mattress Firm is such a solid company, i had no issues in getting exactly what I need. There staff is friendly and helpful!

4 years ago

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Shayla Hankins Lehi, UT

Mattress firm is the best way to shop mattresses, they have employees around ever corner who can help but they do not push you or make you uncomfortable.

2 years ago

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Vonda DeOrian Madera, CA

We were very pleased with store #504005 and with our sales associate Rosa V S. Great job. We will recommend you!

3 years ago

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Kim Slattery Youngstown, OH

They are very helpful and friendly and willing to do what they can so you can have a good experience.

3 years ago

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Tanika Taylor Chicago, IL

They took their time answered all question and they gave me the confidence to purchase my mattress with Mattress Firm

4 years ago

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Nashali Vescovacci Gainesville, FL

Mattress Firm offers great quality mattresses at very affordable prices. Their customer service is great and they are a very trustworthy company.

2 weeks ago

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Josiah Macdonald Pleasant Grove, UT

I had a great experience at mattress firm. Not only did I find the mattress that worked for me but the people there were so nice.

3 years ago

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Ashley Pleasant Grove, UT

I like shopping at Mattress Firm because they have the many different kinds of mattresses to choose from that are reasonable prices.

3 years ago

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JosePerez Youngstown, OH

It's the most confortable mattress I have bought, and after 6 years it is still in good condition

4 years ago

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Sharon Rivers

Comfort and quality! You definetly get your moneys worth. The mattress does not sink in the middle.

4 years ago

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John Johnston Fayetteville, NC

Because it's great for my back I have a very bad back and the Doctor recommended that brand

4 years ago

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John Quinlan Rockwall, TX

Not only is the mattress very good but the salesman was excellant..very helpful.

4 years ago

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Leslie West Jordan, UT

We purchased the most comfortable bed I’ve ever slept in. The pride was excellent and the staff was friendly.

3 years ago

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Rebecca Provo, UT

We love our mattress from mattress firm! Great deal and so comfortable! :) Great customer service as well!

3 years ago

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Shane Mcclurg Surprise, AZ

Their sales managers are awesome got a smoking deal in love with my bed

4 years ago

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Imani Woullard Chicago, IL

I haven't slept through the night in MONTHS until purchasing this mattress.

4 years ago

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Nycole Chisum Jonesboro, GA

I am very pleased with all aspects of my dealings and purchases

4 years ago

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mark black Newnan, GA

Very firm which is how i like it. Reasonable price. Durable.

4 years ago