ULTA is a chain of beauty superstores located in the United States. ULTA, through its stores and website, offers a combination of over 20,000 beauty products. This includes makeup, fragrances, hair, skincare, bath & body products and styling tools. ULTA also offers a full-service salon in each store location.
Founded in 1990, ULTA currently employs more than 19,000 associates at over 125 locations across the United States. They are headquartered in Bolingbrook, Illinois.
ULTA customers can choose from hundreds of brands, including the ULTA Collection. Their featured brands include bareMinerals, Urban Decay, It Cosmetics, Living Proof, O.P.I., Mally, Meaningful Beauty, Skyn, Benefit and Tarte - though they sell many more brands in addition to these.
The ULTAmate Rewards Program is free to all users. Members earn one point for every dollar they spend, and can redeem earned points on skincare, mascara, fragrances, lip colors and other ULTA products. By signing up for ULTA emails, customers also get a gift from ULTA during their birthday month and earn double points during that month. ULTA also has a Platinum rewards program, which members can have access to after spending at least $400.00 in a calendar year. Once members are upgraded to Platinum status, they earn points 25% faster and receive an additional birthday gift - plus, their points never expire.
Online users have access to ULTA's tips, video tutorials, Beauty Buzz, photo galleries, and new product arrivals through the Get Inspired, Beauty Consultation, and Share & Play sections of the site. Mobile users can access all these features and their account information through ULTA's mobile app.
ULTA has a Guest Services Center, which features links to information about order statuses, gift cards, the rewards program, the return policy and other frequently-asked questions. There is also an online form and an 866-number for contacting customer service. ULTA's customer service department is available 6am-12am CST, seven days a week.
All ULTA customers get free shipping on orders of $50.00 or more.
While ULTA members can take advantage of coupons, there is no mention on the website of whether they will be given free samples. Companies like Sephora offer customers the option to try out free samples, so the lack of samples is a disadvantage of shopping with ULTA.
ULTA also doesn't offer a wish list feature so customers can save future purchases. Customers who want to remember items to buy later will need to make a separate list and then enter them when ready to make a purchase through the ULTA website.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
The worst customer service you can experience they don’t solve any problems or give solutions when doing wrong. I received a gift card used it online and had a 38 cents remaining balance instead of using the gift card they used my debit card for the whole purchase and refused to refund me the money and didn’t even care to offer a solution.
resGreat Makeup store that has high end and low end makeup. the Ulta brand is right in the middle and usually what i prefer to buy. I have been happy with their makeup and feel like its compares with the high end stuff.
I like to shop here for my make up needs because I can try out products before I even buy them. I also like their customer service. I am greeted almost every time I come in and they are helpful in finding what I need. They have a great return policy if you are not fully satisfied.
I can always find the cosmetic products I need. Great prices and friendly staff.
Ulta has a great selection of everything one needs to make them beautiful. I have the Ulta credit card and use it to shop there and it makes it easy to get what I need.
Great products. Highly recommend ULTA for your makeup store. The mascara wand is fantastic. Love the feature where you can twist the tube to change the shape of the wand from straight to coiled. So cool! I only use a couple other products such as their lipstick & their blush... So I you're looking for those 2 products, I can guarantee you will be happy with them!
Ulta is priced well has good sales and their rewards system is great
I really like a lot of things at Ulta. It has a huge inventory but some things are overpriced.
Overall my experience with Ulta has been positive every time I visited the store. I am a platinum member so I have been there many times . They always ask me if I need any help,. I rather shop at Ulta then Sephora because Sephora workers are rude (to my daughters) when they go there; Following them like they’re going to steal, when they have plenty of money because they work very hard . And my daughters are grown and are very classy and educated . So Ulta is awesome! Friendly staff, if they don’t have an item in stock, they give you free shipping coupon if you need to order it online.
My experience with ulta ONLINE vs IN STORE is very different. Online nothing but great things, shipping is easy and fast, never damaged. In store, the one in my local shopping center, the manager was very rude when I asked about a brand. She rudely stated HER store doesn’t carry “that brand” but other ulta stores do. Then when I went to check out she didn’t even ask for my # for loyalty points! I had to ask to give it to her. Also when I opened my eyeshadow palette I realized it has been used (definitely swatched) never had this problem from online shopping.
Abigail at the cypress store is amazing, she cuts my hair and my daughters hair, I go to know one else. If your picky like me or have long hair that needs some TLC, the way she takes her time listening to you and getti g to know what you like and what works for your hair. I have been with her for a few years now and my hair is healthier than it's ever been. Thank you Abigail at cypress Ulta, you have the vision.
Very disappointed in Ulta, loved it and the idea of a store that sells high and drug store brands, but now not to impressed. I had gotten into the point system by signing up for the rewards card. Great concept and made me want to get my make up through them, so i can recieve credit towards future purchase. Seem win-win to me. Then i signed up for the credit card to get more points since i go through there a lot. I saved up points, like 2300 worth, which supposed to equal $135.00 amount. When using them it only gave me $97.00 worth towards purchase. I tried contacting customer service, they wouldnt answer any question i asked. Giving me one sentence response, i even sent them there point system calculations that are advertised on their site thats states that 2000=$125 value and my 2300 points i used toward purchase do not add up and my account even showed me that i should have $135 credit which i took a snapshot and sent them and not an answer as to why it doesnt add up. The customer service was unhelpful in solving any problem and was disapointed in not getting any answer.
Ulta is always clean, has great customer service and has great products. The "Ulta" line is affordable and really high quality and always has great sales.
I love the selection they have at Ulta! So nice to have a lot of brand in once spot so I don't have to go from store to store.
Lots of great products but pretty expensive.
I like that Ulta has a wide variety of products, as most other makeup stores target either higher or lower end products. Ulta has luxury brands as well as convenience store brands and a great variety of general beauty products not related to makeup. I love Ulta simply for their great product variety-- anything beauty related I would ever need is there! I also love their rewards program, I am a frequent Ulta shopper and through rewards have saved a lot of money, which I don't often actually see through rewards programs.
The staff is very friendly and helpful. The store is clean and well laid out. They have a good variety of makeup and fragrances from pricey to value priced. I have really like the ULTA brand. I find it a great value and a quality product.
I've purchased gifts for my wife from ULTA and she's always loved the gifts, even if I semi-randomly selected an item. There's a great selection of items that are all high quality. However, they are a little expensive.
HUGE selection. Great prices. Good sales. Ulta is the ultimate place to shop for beauty products.
This is the WORST company to deal with! Now it is policy that if you are awarded an ulta mastercard and you make a payment....your card will be DECLINED until the payment clears, which usually takes10 days. So by being a good customer and making multiple early payments or even one monthly payment, you will be penalized with a declined card!! This is also a way for ulta to hinder us on the amount of reward points that would have been accumulated in those 10 days. They said it is to help against fraud. However, they weren't the one embarrassed in front of friends or held up in line being publicly told your card is declined. The assumption is, your credit is poor shape. But to be DECLINED because you made a payment (not late)! It also, it took me 3 months to be told why I hadn't reached diamond status after spending way over the required $1200. Come to finally find out, it's because you HAVE to spend that amount ONLY AT ULTA. The rep agreed that it should be written in their agreement and plainly in sight. It's not. So if you are awarded the ulta mastercard, know this. Please Ulta, it took 3 months, emails, surveys, multiple reps sending me to other reps, reports filed with managers who never called back, and hours on hold for This very simple answer. Two reps told me that it was because my card account and rewards program were not linked together. That I needed some one in my ulta store to do this for me. Or I would have to close my account completely and start over! No, it's that the $1200 must be spent in ulta. Educate your reps!! This company has great products but the company itself is one of the biggest con games in town! Unprofessional, unethical and down right stupid! Closing my account out and publicly calling them out!
Tristian was great. He helped me so much, great customer service!
I really like Ulta nail polish. It stays on for a long time and they always have cute colors!
I have the Ulta Beauty card, or my wife does, but I have gone with her and she buys all of her beauty product items at a great price.
My daughters love the ULTA brand because they love the mascara and eye shadow. They say that the eyeliner is long-lasting and doesn't smudge.
I love Ulta nail polish. It stays on for a very long time and it dries quickly.
Ulta is my favorite makeup store to go! I love going to Ulta because they let you try on any makeup to make sure you love the product. Their staff is also super happy and friendly and easy to approach.
I enjoy using this store, they have many high quality beauty products.
Ulta is a great place to go when barley starting to wear makeup. The service there is always welcoming and helps you find what is good for you and your skin. I am so glad that they are building one close to me.
We have certain makeup items that we only buy from Ulta because the quality is second to none and the cost is less than department stores.
I love to shop at Ulta because I can easily find the things I need and whenever I can’t find anything, there is always a worker to help me out.
I like to visit this store because it has a lot of variety in make up and their return policy is great. If you are not satisfied with something you have purchased, just return it for a full refund.
One of my favorite stores to purchase the Clinque brand of makeup.
Ulta is great for getting into makeup and finding what right for you. We love what Ulta has to offer.
Good selection of items. I can usually find what I need but I can also find the same products for a little cheaper on amazon many times.
I really like Ulta. They have tons of great products and a helpful staff to let you know what to use.
I will always choose Sephora over Ulta. I don't dislike Ulta...their products are good and competitively priced..I just have not had the best experiences. Staff has not seemed particularly helpful and/or knowledgeable. They often don't have products in stock.
When I first visited Ulta, I thought they would have everything you would ever need in a makeup store, but they don't. They have a lot of accessories, but not every brand or kind of makeup. Their prices are not better than buying at a department store cosmetics counter. But if you just want to browse and have a lot of basic things to choose from, this is a good place.
Prices are high for department store makeup items. They do offer a lot of deals and coupons though. That's nice. Customer service is great!
From memory, I have never had a bad experience at Ulta. All employees are pleasant and helpful. It's great that you can return products that didn't work for you, and get all your money back. They also have a decent rewards program. I enjoy their mobile app, because it notifies me of deals they're having that specific day.
Love love love ULTA. They have a great staff and are always helping me find the makeup and face items I need that are specific to me. I could spend all day in there! Definitely go to ULTA and check out their Clinique counter especially. Great products.