Sephora offers a selection of makeup, skincare, fragrances, body lotions, and hair products from hundreds of brands.
Sephora was founded in France in 1970 and now has approximately 1,900 stores in 29 countries worldwide, including 360 stores across North America. The Sephora website was launched in the United States in 1999.
Keep reading for the pros and cons of shopping with Sephora along with verified customer reviews.
Sephora offers thousands of products from hundreds of makeup brands. Among the top beauty brands they sell:
Customers will find a wide selection of eye shadow, bronzer, concealer, eyeliner, lipstick, waterproof mascara, and many other top beauty accessories. If you are looking to try something new every order comes with two free samples of your choice.
There are several different online features that Sephora provides for additional information about its beauty products. In the Beauty Talk section of the website, users can submit questions to be answered by other Sephora users. In order to join the conversation, however, users must be a Sephora member. All users can access how-to videos from professional makeup artists, articles, and The Beauty Board which provides inspirational photos and makeup ideas.
Sephora offers free shipping on all orders over $50.00. For orders under $50.00, users are offered 3-day shipping for $5.95. Sephora also offers 2-day, 1-day or USPS priority shipping for an additional cost.
Sephora also offers free returns both online and in-store. Customers will receive full refunds for items that are returned within 60 days, or store credits for items that are returned in 61-90 days.
Sephora customers can sign up for the free Beauty Insider rewards program and email newsletters. This also gives you the option to receive free deluxe samples, birthday gifts, Beauty Insider offers, and more. Sephora members also have unlimited access to the Sephora Community for the ultimate Sephora shopping experience. Here you can ask questions about all of the products and even how to choose the right shade for your skin tone. Non-members also have access to the Community board but cannot submit questions.
Sephora has an 877-number for contacting customer service. Their customer service representatives are available Monday–Friday, 6:00 am–9:00 pm PST, and Saturday–Sunday, 8:00 am–5:00 pm PST. Under the "Contact Us" section of the website, users also have the option of filling out an online form to contact customer service through email.
I love using Sephora to buy makeup, they have all of the brands and products that I like!
Sephora has always been my go-to makeup store. The staff is incredibly helpful and willing to help you find a look that works for you! They have a huge variety of products and you’re almost guaranteed to find something that works for you.
I love Sephora's diverse product selection and the employees are extremely helpful. I can always find everything I need there. I especially appreciate the selection of both high end and more lower range products.
Sephora is great place to shop. They have a great variety of high end make up products. The staff is knowledgeable and able to recommend products specifically for me.
The single best thing about Sephora is their app! It makes looking for products super easy, and I can see the shipping and delivery notifications in real time!
The best store! How can you walk in without walking out with a basket full of goodies. I always appreciate Sephora's organization of color and products. The way they utilize light in their merchandising is genius.
Separate is an amazing store!!! The customer service is amazing! All my questions get answered!
Sephora has such a wide range of products. I can always find and make up my wife is looking for there.
I went to Sephora for the first time to take my daughter for a make up appointment for her birthday. The beauty consultant was so great and helped my daughter, and me, find the right colors to draw out our natural features and beauty. After that first experience, we have gone back to Sephora ever since because we know they'll know about the best products to use and they never try to sell me the most expensive brand. They're finding me the products that will fit me the best and I appreciate the personalized service. It's why we keep going back to Sephora for our makeup needs.
Sephora really does offer the best of the best when it comes to makeup options. It’s usually a bit pricey but you know you will get a good product.
I love Sephora's commitment to adding clean brands to their stores. I recently replaced my foundation and concealer and wanted something without all the junk traditional brands have. I was pleasantly surprised to see how many different clean options I had!
I really love a trip to the Sephora store. The one I visit is conveniently located in the JC Penney near my home but I also love the one at my local mall. It's convenient. I love the customer service I receive and that the employees help find what I need.
Sephora is a go-to for so many beauty products. It is a one-stop shop and has very attentive sales staff.
I love shopping online at Sephora. They have such a huge selection and I love earning points for my purchases s d I’m a big fan of all the free gifts and samples that you get with your purchase
I have to drive a little ways to visit Sephora, but I really liked the store. The sales person was able to help me choose a foundation color that worked really well for me.
Employees are always willing to help. It is easy to find thinks in store and easy to shop online.
I love this place! Easy to shop from, and i love their Sophora boxes (the ones with samples - the subscription service)!
One of my favorite stores! The employees are always so knowledgeable and helpful. Stores are very organized and easy to navigate!
Sephora always has all the products I'm looking for, and more! Staff is welcoming and helpful and they have a great rewards program which can get you travel size products.
The customer service at Sephora is amazing! Their employees are always willing to help, and they give free samples of various products! While their range in products is not as extensive, I love shopping there
I love that at Sephora all of the staff is trained to help out and are so knowledgeable about makeup because I am not as experienced. It has high-end products that you can't find in most places.
Nice but most of their inventory is on the more expensive side but when I do have enough money it's definitely a gift to myself. Some makeup artists really shouldn't be though.
Sephora is a Great cosmetic store. The customer service is very friendly I’m very willing to help you find whatever you need. I bought my girlfriend fancy lipstick from over there and it was very affordable compared to other stores.
I was able to find a very good color foundation for my girlfriend here. The customer service was very helpful and very supportive.
I love this store. I could spend all day in Sephora trying all the samples, looking through all the options. Every product I have bought from there has lasted a long time. My clarisonic is still working and I bought it 6 years ago. The staff is really friendly and helpful.
The thing I love about Sephora is they have so many options. I went looking for a new perfume and they were so knowledgeable. They were able to find me something that didn't smell fruity.
I love the variety and all of the different brands of makeup offered at sephora! I feel like I could get lost in there for a long time and the employees and makeup artists are all so helpful and you are never wandering long before someone helps you find what you need
They have a great selection! If you are unsure of what to get they will help you find what you are looking for! Plus you always get a birthday gift if you sign up for their rewards!
Love, love Sephora. Recently had someone help with new skincare products and have been very happy with what was recommended. Can't beat their return policy either.
While Sephora has very many options for makeup it has always been a little out of my price range
Sephora is the best place to but makeup! I love the store! They have the best selection of products!
Sephora workers are always so nice and help me find what I want and they have such a good return policy if I end up getting the wrong item or color
The amount of money you have to spend in order to get a very small reward, is ridiculous.
Received gift set from my friend. Excellent quality skincare products!
I always had to follow people around to even get samples. The rewards are a joke. You get samples basically that are so small and not even worth wasting points on.
It's way too expensive. Yes, it is high quality, but people who can't afford super expensive make up still want high quality make up as well. The makeup is nice and lasts long.
Sephora has a really great variety of products and really awesome staff. It’s easy to find things, and the employees are happy to recommend products or help you pick colors. Prices are fair. Being a member gets you good discounts and free things in your birthday month!
Sephora is definitely higher priced, but the value is great. I got some face cream to help my dry face and it was expensive, but I only have to buy it about every 9 months to a year. Also, the store is always well organized. My friends and I stop at Sephora at the mall constantly.
Best place to buy make up i love i can get everything here make up, skin care, perfume, and even cologne for my boyfriend.
they have so many make up options here but its kind of over priced even for there brand make up its only really worth shopping here when they have sales but the make up quality is really good
The prices can be high for some items. It's best to shop with a coupon and use the Beauty Insider club program. Also, the make overs are nice, as long as the rep knows what to do. The IQ system is sufficient and having all of the suggestions of what to buy is a great tool,. Some items, like the hair products, you can find them at Amazon for much cheaper. Sometimes, I'll go in and the reps wont assist, but usually, I'm just stocking up on something I'm already used to.
I love sephora, best place to spend all your money and get good quality products
I have so many Sephora products I can open my own store, on second thought... one can never have enough Sephora products. I have been buying Contours, Concealers, gloss, Kohl, and the moisturizers .. for years now. love their products.
I went to sephora for my engagement photo makeup. I called and scheduled a time for them to do my makeup, however, when I arrived the girl who does their makeup left so I was stuck with a girl who said she would do her best. I was extremely disappointed because she did not do what I asked her to and we had to redo it a couple times and even then I was still upset. They did not do anything about it so I was upset. I ended up having to wipe some off and do my own makeup for my photos.
Absolutely LOVE Sephora. They have so many amazing products in all different colors. The only thing I don't love is that I get a bit overwhelmed in the stores since there is SO MUCH. Plus I end up spending so much money each time I go, but I get some great stuff!
Great products, but way too expensive for those who can’t afford high end makeup.
They offer products I’m interested in and customer service has been great. I enjoy shopping there.
Incredible Makeup. but at a high price. They have great customer service and are willing to help with and give suggestion to anything you need.
Love love love the makeup at Sephora! The quality is amazing, but gets expensive quick!
For your higher end beauty needs this is the place. Great products and helpful workers that give great advice on products.