Sephora offers a selection of makeup, skincare, fragrances, body lotions, and hair products from hundreds of brands.
Sephora was founded in France in 1970 and now has approximately 1,900 stores in 29 countries worldwide, including 360 stores across North America. The Sephora website was launched in the United States in 1999.
Keep reading for the pros and cons of shopping with Sephora along with verified customer reviews.
Sephora offers thousands of products from hundreds of makeup brands. Among the top beauty brands they sell:
Customers will find a wide selection of eye shadow, bronzer, concealer, eyeliner, lipstick, waterproof mascara, and many other top beauty accessories. If you are looking to try something new every order comes with two free samples of your choice.
There are several different online features that Sephora provides for additional information about its beauty products. In the Beauty Talk section of the website, users can submit questions to be answered by other Sephora users. In order to join the conversation, however, users must be a Sephora member. All users can access how-to videos from professional makeup artists, articles, and The Beauty Board which provides inspirational photos and makeup ideas.
Sephora offers free shipping on all orders over $50.00. For orders under $50.00, users are offered 3-day shipping for $5.95. Sephora also offers 2-day, 1-day or USPS priority shipping for an additional cost.
Sephora also offers free returns both online and in-store. Customers will receive full refunds for items that are returned within 60 days, or store credits for items that are returned in 61-90 days.
Sephora customers can sign up for the free Beauty Insider rewards program and email newsletters. This also gives you the option to receive free deluxe samples, birthday gifts, Beauty Insider offers, and more. Sephora members also have unlimited access to the Sephora Community for the ultimate Sephora shopping experience. Here you can ask questions about all of the products and even how to choose the right shade for your skin tone. Non-members also have access to the Community board but cannot submit questions.
Sephora has an 877-number for contacting customer service. Their customer service representatives are available Monday–Friday, 6:00 am–9:00 pm PST, and Saturday–Sunday, 8:00 am–5:00 pm PST. Under the "Contact Us" section of the website, users also have the option of filling out an online form to contact customer service through email.
I love Sephora! I’ve been able to get some great makeup. I’ve gotten some beautiful pallets and skincare that’s really helped my skin.
I have been shopping at Sephora for years. If you want high end makeup, or want to take a trip on the low side, I highly recommend Sephora. I love their point system and absolutely LOVE their return policy and their customer service.
I love Sephora! It is so nice to be able to walk in and not have to wait for someone at a counter like in a department store! I love their point system to, and the sample section so you can try lots of products without having to buy an expensive big bottle you have never tried before! The staff is always so helpful and there is a wonderful feeling when you are there!
Sephora is too expensive for the quality of products they sell. Some of the products are name brand and those seem to be priced alright but then there are others that are much less quality sitting on the same shelf for the same price. I always feel pressure to buy when I am there as well.
I love Sephora!!! Nest fragrances are my fav and I can only get them from Sephora. Also I love getting my bday gifts from them. They are always great gifts
Sephora is my happy place! I always find so many things I love and the products are the best and also the customer service!
Friendly staff, clean and appealing store. Love that you can get small sample sized things for rewards and bday.
The sales people are always friendly. The array of products are plentiful. Great prices for the products.
Sephora is an excellent place to buy high end makeup. They are very clean and the staff are friendly.
When I visited Sephora the customer service was really friendly and gave me advice on the types of eyeliner I could use. They have a lot of different makeup to choose from that's a pretty good price.
Rhyia Emeri Reyes
If you like luxury, you should go to Sephora. You earn points for every purchase, but the free trial products are not worth it. There are other stores where you can get the same products, but at a discounted rate.
Honestly, I prefer Ulta to Sephora. The employees at Sephora (In my experience) have been condescending to me and my choice of makeup. I didn't feel welcome during my visit.
I love Sephora! They have so much variety of good quality makeup products. I've also bought my skincare products from Sephora, and my skin has never looked better!
Sephora has it all. Workers are always very knowledgable and very helpful when shopping.
Sephora has a great variety of products. The workers are always very helpful and they keep a good product update.
Top quality make up. Never have I had a problem with an item that I purchased. It has always turned out the way it was described. I always feel like a million bucks when I have it on!
Everytime I have purchased from Sephora I have been pleased with my products, but not necessarily the customer service. The stores I have been to have had some employees that were condescending and did not seem very friendly or willing to help.
Sephora has such good quality makeup. Everything lasts me a long time and the pricing is very reasonable. Everything is high quality. I would definitely recommend to everyone!
I love Sephora! It’s a one stop shop for all your makeup, beauty, and skincare needs.
Makeup options are great here. Have enjoyed some of the product lines and how many stores are around
Sephora is the best beauty store! Great customer service and amazing products. There are so many amazing, trustworthy brands offered at Sephora. They also have a great rewards program and birthday gift!
My girlfriend bought me cologne for my birthday from there. She didn't know which one to get so they gave her 10 little sample bottles for me to try out and they have been awesome. I would recommend making the store more appealing to men rather than just women.
I love Sephora for make up. They have some brands that I can not find anywhere else.
I love the variety of products they carry - both popular higher end products as well as newer, smaller brands. The employees are always willing to help and are knowledgeable about most products. I like that they have a point system that allows you to eventually get free sample size products.
Lots of selection. Great variety. Store feels overwhelming. I don’t enjoy how made up the artists are or how they push you to more expensive product. Stores often feel dirty, especially the sample areas.
When my daughter was old enough to wear make-up I took her to Sephora. I loved the knowledge of the staff and the time they took to help my daughter learn the right products for her.
I love this store! They have everything I could need in a beauty store. Their staff is very friendly and knowledgeable. I feel like their prices are also very competitive.
My experience shopping at sephora left me very satisfied. I was greeted by multiple workers who were very kind. When I had trouble finding a product they were quick to help me out.
I really enjoy going to Sephora because they have a very wide selection of products for every skin type/concern and trained professionals that know just about everything about makeup. I had really dry skin and came in asking for help. The Sephora workers helped me and recommended two products that I use everyday now!
Sephora is a great place to get any type of makeup. It has everything.l you could ever need. They are very good quality and last a long time! The employees are always helpful.
I really like your product. I also appreciate the free birthday gift that you offered to me. Thank you.
Sephora is the place to go when looking for high end makeup. They have a wide variety of products. You can also get free gifts on your birthday and also on a good day if you are lucky. Their point system and customer service is amazing.
Love it! Good quality make up! Love Fenty Beauty. Sephora needs better priced items
I love the foundation match that they offer! I am able to know my shade from top makeup brands without having to play a guessing game. The Sephora lashes are great also! Cheaper than other lashes in the store with similar quality.
Sephora was where I first made my purchase of the Fenty gloss bomb! I could not beat the availability of the product anywhere else. Not to mention, each birthday they give you a selection of high quality products to choose from.
the workers are VERY friendly and amazing at makeup :) they always know how to please you whether it be with their attitude or their professionalism. the makeup they sell is always affordable and GREAT quality.
I love Sephora!! There makeup is the bomb and prices vary which is amazing. Every Sephora store I have ever been to has been amazing.
Sephora is a great place to find the make-up you are looking for. So much product to chose from!
Sephora is a great makeup provider. They're always up with the latest makeup trends and I love their reward system
The employees are always really nice and helpful when I visit. The store is full of great products, and I have returned various times for my favorite purchases.
Most of the time I go it’s very clean and the workers take good care of u and make sure everything cleaned but sometimes the workers don’t acknowledge you , I went in there for the third time in my life with no makeup on and no one came up to me and the fifth time I went I had a full face of makeup on and three workers came up to me asking me questions about if if I need anything and I kind of find that rude
Great products and workers are so helpful! I love going there and finding new things!
I love Sephora, it is amazing I love how there are many locations and in a lot of malls.
I love the Sephora brand spray tanner. It’s my favorite. They also Carry tons of amazing brands. They also have a cool loyalty program.
I love using Sephora to buy makeup, they have all of the brands and products that I like!
Sephora has always been my go-to makeup store. The staff is incredibly helpful and willing to help you find a look that works for you! They have a huge variety of products and you’re almost guaranteed to find something that works for you.
I love Sephora's diverse product selection and the employees are extremely helpful. I can always find everything I need there. I especially appreciate the selection of both high end and more lower range products.
Sephora is great place to shop. They have a great variety of high end make up products. The staff is knowledgeable and able to recommend products specifically for me.
The single best thing about Sephora is their app! It makes looking for products super easy, and I can see the shipping and delivery notifications in real time!
The best store! How can you walk in without walking out with a basket full of goodies. I always appreciate Sephora's organization of color and products. The way they utilize light in their merchandising is genius.