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Sephora offers a selection of makeup, skincare, fragrances, body lotions and hair products from hundreds of brands.
Sephora was founded in France in 1970 and now has approximately 1,900 stores in 29 countries worldwide, including 360 stores across North America. The Sephora website was launched in the US in 1999.
Sephora offers thousands of products from hundreds of makeup and cosmetic brands. Users can choose from the following categories: makeup, skincare, fragrance, bath & body, nails, hair, tools & brushes, men, and gifts.
There are several different online features that users can access to get additional information about different beauty products. In the Beauty Talk section of the website, users can type in beauty questions to be answered by other Sephora users. In order to join the conversation, however, users must be registered with Sephora. Users can also access how-to videos, articles and The Beauty Board, which allows users to browse inspirational beauty photos.
Sephora offers free shipping on all orders over $50.00. For orders under $50.00, users are offered 3-day shipping for $5.95. Sephora also offers 2-day, 1-day or USPS priority shipping for an additional cost.
Sephora also offers free returns both online and in-store. Customers will receive full refunds for items that are returned within 60 days, or store credits for items that are returned in 61-90 days.
Regular Sephora customers can sign up for free membership and email newsletters. This will also give them the option to receive free deluxe samples, birthday gifts, Beauty Insider offers via email and more.
Sephora has an 877-number for contacting customer service. Their customer service representatives are available Monday-Friday, 6am-9pm PST, and Saturday-Sunday, 8am-5pm PST. Under the Contact Us section of the website, users also have the option of filling out an online form to contact customer service through email.
While Sephora offers hundreds of different makeup and beauty brands, they do not sell some of the most popular brands. For example, Sephora does not carry L'Oreal, CoverGirl or M.A.C.
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Sephora is one of my favorite makeup stores. I love how they will let you try on all the makeup you want to make sure you love it!
Sephora is a great company, they have a wide variety of prices and choices.
Sephora is the number one makeup used in our house. My daughter models professionally, and she loves their foundation and lip glosses. She also swears by their tattoo eyeliner since it doesn't smear or smudge.
Love the points system and perks. Especially for Birthdays!
Sephora has great quality makeup! their staff there are always kind and ready to help you with anything!
Lots of products to choose from. Not real crazy about not being able to return an item to their sister store even though it says it is Sephora.
Sephora is a really nice reliable store that has great customer service.
I am willing to go out of my way to go to Sephora. They are always very helpful and friendly. Best of all, I can almost always find the exact product/s I am looking for. You can also try before purchasing!
I've overall have had pretty decent experiences when shopping at Sephora. I enjoy the fact that they let you take home a sample of whatever you like. Their stores could be cleaner as far as testers go but other than that, I'd recommend it.
High end products with inflated prices. So crazy! I shop at Christmas time for deals. Great customer service though. I also like their birthday gift they give each year. Very generous. I also like their reward points system.
Sephora is okay. I don't think they have as good of a selection as some other makeup places. I never have as much luck when I go there. Unfortunately I would not recommend.
The make up here is honestly hit and miss! Sometimes its bad quality and other times it’s amazing! The people that are supposed to demonstrate are never nice and aren’t very helpful
They have a lot of good products. They can be somewhat overpriced however. But the staff is very helpful and knowledgeable.
Sephora is the one stop shop for all things makeup. It is literally the greatest! We use only organic lines and they have plenty of options for that too. If you need any new makeup- Sephora is the place. They have great customer service and decent prices.
In my opinion, since I'm not super intense about makeup, Sephora is overpriced and too fancy for me - not worth it.
I love the brands offered at Sephora, and I like that they have samples you can try. They are expensive, but for certain brands they are my one-stop-shop.
The customer service here is outstanding. The employees are really knowledgeable. My biggest issue is that their products are so expensive and it's hard to find good deals. Their "cheaper" options aren't even that cheap.
Everyone at Sephora is super helpful. At times there never seems to be enough cashiers. But I love all their products
I've always been able to find what I need and the employees has always been helpful when I had questions or needed advice. Sephora is the best cosmetic/beauty store, in my opinion, and I always trust the products they sell. I've never had to return any product because I've always been so happy with my purchases.
Sephora is the mothership of all beauty stores. It has high quality shampoo and facial cleansers. Their makeup brand is also fantastic and affordable!
I come her for all by makeup needs. There have the best variety of products. They seem to have too many employees working at once and it can get crowded, but at least there’s always someone there to help you out.
Sephora has a huge variety of products which can sometimes be an overwhelming experience. I do like that I can try many products they have on a trial basis, I have done that with foundation and purfume. This is nice because it's hard to choose these things on the spot at the store. Overall, it's pricey but that is just what the products go for everywhere. The birthday club and points system are nice and give you a chance to try new products.
My favorite thing about Sephora is they let you get samples of cologne/perfume so you can try it before you buy it. I get to try it out, see how i feel about it, and then buy it if i really want it. It makes buying cologne so much better because I know i wont regret buying it.
I love going in the store and playing with makeup or taking home samples of any product! If I need to go online, I have taken advantage of the free shipping deals and wider selection!
I shop at Sephora A LOT. I usually do my shopping in store since the closest one one to me is about 20 miles away, but as they do not carry some of the products I'm interested in buying , I had to order online (such a nightmare). I am a very impatient person so when I ordered I actually paid the 16.95 one day shipping , (mind you I ordered over 100 dollars worth of products) expecting to receive my order in one to two days. Didn't receive my order until 4 days later (I placed my order early On a Wednesday morning so my order should've been processed the same day) I know it seems like I'm getting worked over only one day. But if I paid almost 17 dollars for shipping, I'm expecting to receive my items promptly. Sephora really needs to up their shipping game.
Everything is way to expensive in sephora, and the things that are cheaper are not good quality. I bought eyeshadow there and it was broken when it was delivered.
Sephora has a large selection of both high-end and drug-store makeup. Sephora's makeup brushes are good too.
Sephora is the mothership for makeup and hair products! I love them! They have a large variety of brands and a great online store. I am forever a Sephora fan!
Sephora is my favorite makeup line, great products at a great price.
As the mother of five daughters who ALL love Sephora, I can't say enough good things about them. They have every imaginable beauty product and their customer service is fantastic. They are happy to offer samples if you want to give something a try before purchasing... but on the same note... if you are disatisfied with anything... simply bring it back for a full refund!
Love the products and they are worth the high prices! Sephora stores are large and spacious! I loved the mascara and I keep going back. There is such an assortment of makeup products. Fabulous store!
I am a huge make-up lover and overall, Sephora is a nice store with a large variety of products. However, their customer service could be much better. My experience is that many of their employees are not very well versed in their product lines and not good at recommending items. I have found this to be true even in stores located in large metropolitan areas.
Horrible employees at Stonestown Sephora. One of their employees accused me of stealing their eyeliner when I don't even wear makeup. I was in there shopping with my friend because she wears makeup.